Home Daily CDL-A Driver Seek Position
Resume:
Ken Marrocco
**** **** ***** ****, ********, RI 02816
Cell: 401-***-****
***********@***.***
SUMMARY
CDL-A Truck Driver as of 10/20/2025
New England Tractor Trailer Training School (NETTTS) Pawtucket, RI
Skilled and accomplished information technology manager with over 25 years progressive management experience and over 35 years of technology experience. MBA, Information Technology. Results oriented leader with ability to understand and motivate technical employees to high levels of performance. Excellent interpersonal, written and oral communications skills. EDUCATION
• MBA, Management Information Systems, Bryant University, May 1991
• Project Management Professional (PMP)
• Certified HL7 Specialist
• Certified HIPAA Professional (CHP)
• Certified Professional in Health Information Technology (CPHIT)
• Certified Professional in Electronic Health Record (CPEHR)
• Certified ITIL Foundation in IT Service
TECHNICAL EXPERIENCE
Hardware: Windows Servers and desktops, Data General Mini Mainframe, Unix Servers, Networking equipment (Cisco), Phone systems Software: ServiceNow, SharePoint, InfoPath, MS Access, MS Office Suite, SQL Server, Visual Basic, FoxPro, COBOL, Web Development (ASP, XML, scripting)
AFFILLIATIONS AND ACTIVITIES
• Member of Project Management Institute (PMI)
• President American Baptist Churches of RI, 2015
• Various PC Software Instruction as Freelance Consultant, 1990
• Part-time instructor at Bryant University for Continuing Education, 1989 PROFESSIONAL EXPERIENCE
CVS, Woonsocket RI June 2012 – Present
Sr. IT Manager, Colleague Experience (November 2023 – Present)
• Product Owner of IT Service Catalog in ServiceNow
• Ensure there is a good colleague experience with forms and processes that are in ServiceNow
• Liaison between colleagues that need a solution built in ServiceNow, and the development team, and the fulfillment team
• Project manage when needed to either run the build of a new process and solution, or when shutting down an IT system IT Manager, Colleague Experience (June 2014 – November 2023)
• ServiceNow Developer, and Developer Lead
• POC for ServiceNow and Cognizant migration teams, to convert myIT services over to ServiceNow
• Administrator and End user support for IT Service Catalog called myIT o Developed workflow to automatically assign approval tasks to all active manager accounts, to compensate for missing manager or inaccurate manager approval on requests o Manually moving a stalled workflow to the next stage, helping to understand what service to submit and how to submit it, moving tasks from one fulfillment queue to another, cancellation of requests that are not needed or authorized, running SQL to update tables, and adding requested functionality to end users upon authorized request process
o Created a process with queries and Access that finds myIT requests assigned to the wrong manager’s account and reassigns them to avoid a possible Service Desk ticket Page 2 of 4
o Running a series of queries to proactively find stalled myIT requests to move them along manually and avoid possible Service Desk tickets
o myIT developer for new services and to enhance existing services
• SharePoint customer support by answering “how to” questions
• SharePoint customization through development of intake sites, forms and workflows. The tool of choice was InfoPath and SharePoint Designer in the 2007 environment, with JavaScript. It is now Nintex in the 2016 and Online environments IT Manager, Enterprise Project Support Office (June 2012 – May 2014)
• Developed and implemented end-to-end process (InfoPath, SharePoint, MS Access) for Information Security Risk Management to engage with project managers and teams throughout the lifecycle of a project
• Made adjustments to processes and templates to be “infrastructure friendly” to help Infrastructure projects be more successful
• Redesigned and implemented new SharePoint site with graphical interface to make it easier for PMs to find latest available processes and templates
• Created input forms and workflows in SharePoint to automate disposition process for engagement with process owners
• Mentored project managers and functional managers to help them understand proper PM methodology Cigna, Bloomfield CT June 2010 – June 2012
Governance Lead, Process Lead
• Identified areas to improve processes in the delivery space to help PMs be more efficient
• Produced statistics to help manage defects and script execution for QA
• Developed tool to measure vendor performance regarding deliverables and timelines for improvement plan
• Mentored project managers and functional managers to help them understand proper PM methodology The Hospital of Central Connecticut, New Britain CT / ACS Consulting December 2008 – June 2010 Director of Project Management Office (PMO)
• Started up a new PMO supplying standards, policies and guidelines to existing projects
• Mentored project managers and functional managers to help them understand proper PM methodology
• Communicated with project sponsors and stakeholders to implement improvements and transition to PM methodology
• Transitioned IT department to an industry standard approach to running projects
• Supported implementation and management of Cerner software including: o Worked with physician offices to implement Cerner PowerWorks and WebConnect to transfer their data o Worked with HIM and Cerner to convert historical images into Cerner’s document imaging software (CPDI) o Drove the upgrade of the Pathology software called CoPath Plus Clinical Laboratory Partners, Newington CT / Consultant March 2008 – December 2008 Manager of Integration & Development
• Manage interfaces between providers, EMR vendors and LIS (Lab Information System) using HL7 protocols
• Assist in the pres-sales communications with potential client accounts to help the client to understand the offerings of the company from an IT perspective
CIBER, Inc., Consultant September 2007 – February 2008 General Contractor, Fidelity Investments, MA
• Managed relationship between Fidelity and vendor contracted to deliver a product and service in an ASP arrangement Harvard Pilgrim Health Care, MA / Perot Contractor November 2006 – August 2007 Project/Program Manager
• Managed a program to support a HIPAA federal mandate called the National Provider Identifier (NPI). Consisted of 26 major deliverables assigned to five project managers. All NPI related projects completed by May 23, 2007, delivered on time and on budget.
Blue Cross Blue Shield of RI, Providence RI November 2004 – October 2006 Page 3 of 4
Director of Information Assurance
Director of IT Regulatory Compliance
Information Security Officer
Responsible for HIPAA mandates including EDI X12 Transactions and Code Sets and unique identifiers. Served on National Provider Identifier (NPI) core and business decision teams and facilitated data exchange group. As Information Security Officer, responsible for HIPAA Security Regulations compliance and oversight for information security across company (including all network security). Also responsible for internal and external IT audits. Accomplishments
• Created group of 40+ members to facilitate the communication between BCBSRI and the staff of the hospitals to help strengthen the relationships and address issues. Improved perception and impression of BCBSRI to the hospitals.
• Developed Role Based Access (RBA) schema to start to secure information across the company.
• Developed policies and procedures to support EDI processes, external communications, and data security – internal and external to company.
• Program managed HIPAA Security Rule. Delivered ahead of compliance date and saved the company $1.3 million.
• Project managed data exchange between two Health Plans for Medicare/Medicaid dual eligibility product. Neighborhood Health Plan of Rhode Island, Providence RI 1997 – 2004 Director of Information Technology - (November 2000 – November 2004) Information Security Officer
Member of the Leadership Team, responsible for Information Technology planning and activities for 75,000 member HMO. Direct responsibility for Core Systems Management, Data Warehouse, Applications Development and Network Operations. Member of the core team for business process outsourcing (BPO), managed the Project Management Office (PMO) and served as the company’s Information Security Officer. Directed IT team consisting of 20 personnel. Accomplishments
• Developed 3-5 year IT strategic vision and plan to grow and position IT to be able to support the main goals of the business and their projected growth and desired direction.
• Directed the effort to create a new Data Center with a configuration to support network load balance (i.e. VLANs), balanced server loads, backup procedures, communication infrastructure (CISCO Equipment), and disaster recovery equipment and procedures.
• Recovered from unauthorized access by personally “flattening” over 20 Window Servers and balance loading a terabyte of information across all available servers.
• Developed web application using XML and ASP to prototype data sharing model between payers and providers.
• Developed and managed IT budget to support company direction and growth.
• Developed and managed company’s first Change Control Board and participated on company IT Steering Committee to be able to translate complex technical concepts into easily understood terms to support executive-level decisions.
• Project managed first corporate-wide disaster recovery plan.
• Created Service Desk, which provided quicker response to customer calls and improved interdepartmental communications.
• Developed senior staff enabling them to better manage the workflow and increase customer satisfaction.
• Participated in Company Mentor Program as a senior level mentor. State of Rhode Island, Department of Transportation, Providence RI 1987 - 1997 Chief of MIS (June 1993 - September 1997)
Responsible for management of Operations, Application Development and communications. Directed IT team consisting of 25 personnel.
Accomplishments
• Developed 3-5 year IT strategic vision and plan to position IT to be able to support the main goals of the Department
• Lead the selection, acquisition and implementation of first Departmental PC based Network to deliver up-to-date customer support.
• Developed the first home page for the Department to educate the public and increase their awareness.
• Migrated the Department from analog to digital communications providing increased efficiencies around workflow and public communication.
Page 4 of 4
Junior Programmer to Programmer to Senior Programmer to System Administrator (December 1987 - June 1993)
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