Network/BIOS Support Engineer
Resume:
LAMAR HATCHER
Detroit, MI *****
**********@*****.***
OBJECTIVE
To obtain a challenging Network Administration/Programming position, utilizing my educational training and technical skills offering opportunity and growth
SUMMARY
I’m an experienced helpdesk technician with experience working in IT/Business related environments in the Automotive,Health,and Energy fields. My skills include high level language programming, system troubleshooting, Server-Client Networking Linux & Windows, OS imaging and installation, MS Office, MS Access, MS Outlook, and Lotus Notes
TECHNICAL SKILLS
●Electrical Theory & Application
●Network Services and Management
●LAN/WAN Internetworking
●Programming technology
●Visual Basic, Java, C, C++
●Server-Client Networking
●Networking Standards and Protocols
●Trouble Shooting
●Installation
●MS Access
●MS Office Suite
●MS Outlook
CERTIFICATIONS
●Windows Vista
●Comp Tia+
●Microsoft Certified Professional
●CDL License
●Nicet Level 2
PROFESSIONAL EXPERIENCE
Dynetics(Talascend Staffing Contractor)
IT Engineer
March 2023-Febuary 2025
●Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
●Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes
●Record and manage equipment sent to repair depots for equipment under warranty or service contracts
●Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required Desktop service levels
●Assess the need for and implement performance upgrades to end-user devices based on software technical specifications
●Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment
●Where required, administer, and resolve issues with associated end-user workstation networking software products
DTE (Strategic Staffing Contractor)
Helpdesk CSR
July 2022 – Dec 2022
●Where required, administer, and resolve issues with associated end-user workstation networking software products
●Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents
●Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
●Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
●Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed
●If necessary, liaise with third-party support and equipment vendors
HMC Logistics
Owner Operator
Sep 2021 – July 2022
●Truck acquisition
●Employee hiring
●Dispatching
●Project management
Ascension Healthcare
HELP DESK SUP SERVICE SPEC SR
Sep 2019 - March 2020
●Performing analysis and debugging functions related to systems. Including conceptual experience related to servers, networking, operating systems, business application software and relational databases. Specific technologies include Unix, Linux, Windows, IBM mainframe, .NET framework, J2EE, WebSphere, IIS, PGP, RSA (Security Technology) and various relational databases.
●Performed timely resolution of problems to ensure all SLAs are met, the pursuit of root cause for all problem incidents to eliminate a re-occurrence, proactive monitoring of the application and all related/integrated technology to prevent problems, the implementation of high-quality solutions which are free of defects, and the ability to navigate the IS organization as needed to resolve problems as quickly as possible.
●Performed duties understanding all procedures, policies, and guidelines to ensure that changes made to production environment always have the appropriate approvals, change controls, and have been thoroughly tested.
●Making sure that the company was always in compliance, and could effectively advocate the team's position, and protect our clients, applications, and the IS organization from undue risks, system failures or failing periodic system audits.
●This area required 24 x 7 availability and I worked on a rotating on-call support coverage. That gave support to an internal and external clients
Valassis
Field Tech Support Spec
Sep 2018 - Sep 2019
●Troubleshoot and resolve software and hardware problems for internal and external customers in a business center
●Respond to Helpdesk requests as available; escalate higher level problems to System Administrator
●Troubleshoot/resolve remote access problems for offsite users
●Provides basic Local Area Network and Windows/PC problem solving for local users
●Performs new hardware installation and upgrades; evaluates/recommends changes as necessary
●Builds, reconfigure, maintain, and repair Windows/PC workstations (desktops and laptops) and servers
●Performs movement, additions and changes to equipment (computer hardware, cables)
●Perform applications installation, re-installation, configuration and upgrades
●Supports server network administration
●Assist in network application installations
●Executes all existing security procedures for safeguarding hardware and software physical assets
Comerica Bank
HELP DESK SUP SERVICE SPEC SR
NOV 2014 – May 2018
●Performing analysis and debugging functions related to systems. Including conceptual experience related to servers, networking, operating systems, business application software and relational databases. Specific technologies include Unix, Linux, Windows, IBM mainframe, .NET framework, J2EE, WebSphere, IIS, PGP, RSA (Security Technology) and various relational databases.
●Performed timely resolution of problems to ensure all SLAs are met, the pursuit of root cause for all problem incidents to eliminate a re-occurrence, proactive monitoring of the application and all related/integrated technology to prevent problems, the implementation of high-quality solutions which are free of defects, and the ability to navigate the IS organization as needed to resolve problems as quickly as possible.
●Performed duties understanding all procedures, policies, and guidelines to ensure that changes made to production environment always have the appropriate approvals, change controls, and have been thoroughly tested.
●Making sure that the company was always in compliance, and could effectively advocate the team's position, and protect our clients, applications, and the IS organization from undue risks, system failures or failing periodic system audits.
●This area required 24 x 7 availability and I worked on a rotating on-call support coverage. That gave support to an internal and external client base in all major markets.
Cobalt
CTA1
AUG 2014 – NOV 2014
●Under pressure, prioritize tasks, meet deadlines, and respond quickly, logically and courteously to customers.
●Worked both independently and with a team.
●Quickly learn and understand complex software products and explain them in terms the Customer can understand.
●Automotive industry knowledge
●Knowledge of website design and page layout principles
●Provided Technical Support customer service and assures customer satisfaction through direct day-to-day contact with ADP Dealer Services customers through various forms of communication, primarily phone and email.
●Support identify and analyzes software and/or website problems, recommend solutions, and ensures timely, appropriate follow-up action as needed.
●Used escalation procedures and knew when escalation was appropriate.
●Used reactive problem-solving skills, but just as importantly, the ability to proactively drive solutions.
●troubleshoot website issues and respond to internal and external customer requests.
●Proficiency with Microsoft Windows and Microsoft Office (Outlook, Excel, Word, PowerPoint), Internet Browsers (Internet Explorer, Firefox, Chrome).
●Strong verbal, written, and interpersonal skills, demonstrated by delivering clear, concise, accurate, and timely communications.
●Ability to type 35+ WPM• Ability to quickly learn and understand complex software products and services.
Stefanini
Helpdesk Technician
Jan 2013 – Aug 2014
●Troubleshoot and resolve software and hardware problems for internal and external customers in a Business Centre
●Respond to Helpdesk requests as available; escalate higher level problems to System Administrator
●Troubleshoot/resolve remote access problems for offsite users
●Provides basic Local Area Network and Windows/PC problem solving for local users
●Performs new hardware installation and upgrades; evaluates/recommends changes as necessary
●Builds, reconfigure, maintain, and repair Windows/PC workstations (desktops and laptops) and servers
●Performs movement, additions and changes to equipment (computer hardware, cables)
●Perform applications installation, re-installation, configuration and upgrades
●Supports server network administration
●Assist in network application installations
●Executes all existing security procedures for safeguarding hardware and software physical assets
●Performs data tape back-up of system files on daily basis and as required
●Resolves network connectivity issues as necessary
●Assists with hardware/software set up for on-site user business presentations
●Tracks hardware inventory and communicates resource requirement (i.e. hardware consumable levels) to System Administrator
●I am proficient with EBS, ORACLE.STARS, SAP, UNIX, Lotus Notes systems
●I handle call volumes of 50-60 resolutions per day
●I am proficient with the Remedy ticket escalation system
●I handle over 50,000 users globally for this company
EDUCATION
Wayne State University - Program of Study: Electrical Engineering
ITT Tech – Graduated Summer 2014
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