Customer Service Specialist with Bilingual Skills
Resume:
Nahiomy M. Guzman * Columbus Cir Apt E
East Hartford, CT 06108
*********@*****.***
EXPERIENCE
Russell Tobin/ United Healthcare- Customer Service Associate East Hartford, CT / August 2025- October 2025
● Provide accurate information regarding benefits, eligibility, claims, authorizations, and billing inquiries.
● Resolve customer issues by researching policies, procedures, and system records, ensuring timely follow-up.
● Document all interactions in the system with accuracy and compliance to company standards.
● Navigate multiple computer systems simultaneously to locate, update, and verify information.
● Meet or exceed performance metrics including call quality, average handling time, and customer satisfaction.
Conduent/ Department of Social Services— Customer service associate East Hartford, CT / December 2023 - August 2024
● Resolving complaints.
● Scheduling appointments.
● Maintaining records of customer interaction.
● Providing overall great customer experience.
● Responding promptly to customer inquiries.
● Communicate with supervisors about customer concerns.
● Developing and maintaining customer relationships.
● Maintaining confidentiality of information.
● Working remotely.
Atento Puerto Rico/ T-Mobil- Phone/ Chat Customer Service Representative
Caguas, PR / November 2019- May 2020
● Answer inbound calls/ chats/ emails from customers regarding mobile service, devices, billing, or technical issues.
● Assist customers in activating new lines or devices, upgrading phones, or changing plans.
● Update customer records and personal information as needed.
● De-escalate angry or frustrated customers using empathy and active listening.
EDUCATION
Job Connection Center — High school diploma
Caguas, PR / May 2016 - October 2016
SKILLS
● Empathy
● Problem Solving
● Active listening
● Technical knowledge
● Bilingual customer
support
● Organized
● Time management
● Punctual
● Work under pressure
● Team work
● Digital literacy
● Remote experience
LANGUAGES
English and Spanish
CERTIFICATION
● ADP- Entry Level
Payroll Specialist
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