Remote Customer Service Specialist with 16+ Years Experience

Melissa Grimsley

**** *** ********* ****, ***** Rouge, LA 70810

*************@*****.*** 225-***-**** Authorized to work in the U.S. Professional Summary

Dedicated and dependable Customer Service Professional with over 16 years of experience in customer support, sales, and telemarketing. Skilled in resolving customer issues efficiently, managing accounts, and maintaining a positive client experience in both in-person and remote settings. Known for strong communication, adaptability, and attention to detail. Seeking a remote customer service position where I can contribute to team success and continue building a long-term career. Key Skills

• Customer Service & Client Support

• Remote Communication (Phone, Chat, Email)

• CRM & Data Entry Systems

• Problem Resolution & Conflict Management

• Time Management & Multitasking

• Microsoft Office Suite, Google Workspace, Zoom

• Sales & Cross-Selling Experience

• Team Collaboration & Independent Work

Professional Experience

Health Care Provider APremium Inc July 2015 – July 2017

• Assisted clients with daily living activities including bathing, dressing, cooking, and medication management.

• Maintained accurate records and provided high-quality personal care with compassion and reliability.

• Built trusted relationships through clear communication and attention to client needs. Night Auditor DialAmerica, Athens, GA March 2012 – May 2012

• Reviewed daily call logs for accuracy and compliance with scripts.

• Provided feedback to improve team performance and ensure quality customer interactions.

• Supported smooth shift transitions by documenting issues and call outcomes. Teller Wells Fargo, Greensboro, GA July 2010 – January 2011

• Processed customer transactions including deposits, withdrawals, and cashier’s checks.

• Delivered excellent customer service while ensuring accuracy and security of all financial activities.

• Promoted banking products and assisted customers with account inquiries. Shipping and Sales Coordinator Georgia Bathware Inc, Union Point, GA May 2005 – March 2009

• Managed product shipments and coordinated sales appointments.

• Processed orders, maintained records, and ensured customer satisfaction.

• Assisted in sales calls and client scheduling to support company growth. Front End Supervisor Ingles Markets, Greensboro, GA May 1998 – November 2003

• Supervised cashiers and service clerks during daily shifts.

• Handled customer concerns, performed bank deposits, and managed store opening/closing duties.

• Ensured smooth operations and maintained a positive shopping experience. Education

High School Diploma Laplace, LA May 1985

Certifications

First Aid, CPR, AED October 2019 – October 2021

Contact this candidate