Remote Operations & Client Experience Specialist

JAMIE LYNN BROWN

Brentwood, TN 256-***-**** *********@*****.***

REMOTE OPERATIONS & CLIENT EXPERIENCE SPECIALIST

Administrative • Customer Service • Digital Communication PROFESSIONAL SUMMARY

Dynamic, detail-driven professional with a rare blend of administrative precision and digital marketing creativity. Adept at managing schedules, streamlining operations, and building strong client relationships in fast-paced, remote environments. Known for proactive communication, intuitive problem-solving, and crafting organized systems that keep teams moving smoothly. Passionate about helping organizations grow through efficiency, empathy, and smart digital strategy. CORE COMPETENCIES

- Remote Scheduling & Calendar Management

- Client Relations & Conflict Resolution

- EHR Systems (E-Clinical, Perfect Patients, Collectly, Care Credit)

- CRM & Communication Tools (Slack, Teams, Zoom, Google Workspace)

- Social Media Management & Content Creation (Canva, Meta Suite, TikTok, X/Twitter)

- Email, Chat, and Phone Support

- SEO & Engagement Optimization

- Confidential Data Handling & Documentation

PROFESSIONAL EXPERIENCE

Sleep Centers of Middle Tennessee — Remote / Murfreesboro, TN Sleep Study Authorization Specialist Apr 2022 – Jul 2024

- Managed end-to-end scheduling and insurance authorization with 100% compliance to payer guidelines.

- Reduced missed appointments through proactive calendar management and optimized move-up lists.

- Maintained rapid response standards, returning patient and provider calls within 24 hours.

- Collaborated cross-functionally to resolve authorization, billing, and scheduling issues efficiently. Athens Internal Medicine — Athens, AL

Front Office Coordinator Sep 2020 – Apr 2022

- Coordinated daily scheduling for a high-volume practice while managing multiple provider calendars.

- Verified insurance, processed payments, and maintained patient confidentiality with accuracy.

- Supported physicians and staff by maintaining organized, up-to-date patient records. Buckner Chiropractic — Huntsville, AL (Temporary)

Front Office Check-In Jun 2019 – Jan 2020

- Handled daily check-in, appointment confirmations, and recall lists for patient continuity.

- Managed a multi-line phone system and email inquiries with professionalism and care.

- Served as a flexible, short-term team member during early motherhood transition. CREATIVE & DIGITAL PROJECTS

- Designed and executed social media campaigns that boosted engagement by up to 30% in under three months.

- Created branded Canva graphics, videos, and digital ads for small business clients.

- Built content calendars to establish consistent online presence and brand cohesion. EDUCATION & CERTIFICATIONS

- Ongoing Professional Development in Digital Marketing, Content Strategy, and CRM Systems TECH STACK

Google Workspace Microsoft Office Canva Slack Teams Zoom Meta Business Suite TikTok EHR Software (E-Clinical, Perfect Patients, Collectly, Care Credit)

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