Logistics Dispatcher and Route Coordinator

Robert L. Osborne

Republic Services

Opening Dispatcher 11/21 - Present

Responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

PRINCIPAL RESPONSIBILITIES:

Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

Assign loads to drivers based on designated routes and driver location.

Prepare, update and dispense the daily route schedule.

Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.

Ensure route completion via the driver check-in process.

Courteously interact with customers, as required.

Report driver performance issues or concerns to appropriate management for resolution.

Follow all required safety policies and procedures.

Perform other job-related duties as assigned..

responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

PRINCIPAL RESPONSIBILITIES:

Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

Assign loads to drivers based on designated routes and driver location.

Prepare, update and dispense the daily route schedule.

Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.

Ensure route completion via the driver check-in process.

Courteously interact with customers, as required.

Report driver performance issues or concerns to appropriate management for resolution.

Follow all required safety policies and procedures.

Perform other job-related duties as assigned..

Covance P.O.C. Ins, Case Manager 04/04/18 to 12/18

Randstand/Covance – 9801 Washingtonian Blvd, Gaithersburg Md

1. Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and handle/escalate calls per program specifications.

2. Conduct outbound calls per program specifications.

3. Conduct insurance verifications to confirm patient benefits, facilitate the prior authorization process on behalf of customers, assist with problem claims, and perform case management to identify insurance and alternative funding sources per program specifications.

4. Screen and process patient assistance applications by determining eligibility and making outbound follow up calls as necessary. Update computer systems on patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications. Respond to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns. Also work with distributors and manufacturers to request and track product shipment.

5. Other duties as assigned.

Professional Experience

MV TRANSPORTATION — Silver Spring, MD

12/04 to 09/20

Dispatch Supervisor, 1/07 to 09/20

Where’s My Ride/Same Day Scheduler, 12/04 to 12/07

Promoted to train and supervise 25 dispatchers. Foster an environment in which clients enjoy high levels of service and motivate employees to deliver top performance. Supervise front-end operations to ensure friendly and efficient passenger transactions. Selected Contributions:

Monitor daily activities to ensure that all contractual obligations are met.

Ensure all routes have departed transportation base in a timely fashion.

Monitor, coach and counsel dispatchers on work performance.

Assist employees with policies and procedures.

Handle complex customer calls on transportation issues, including questions and/or concerns on estimated times of arrival for scheduled trips.

Schedule and batch trips for clients using the Trapeze system.

Serve as liaison between customer and company.

Maintain up-to-date passenger records in database, making necessary changes in client contact information, fare/rider type or other important field entries; Retrieve customer service data as needed.

Provide follow up feedback to passengers, including schedule change information.

Provide safety and system information for all passengers on accessing the transportation service and using it effectively.

Finalize data entry of passengers file information for specific trip requests and negotiating requested times for passenger travel.

Maintain a safe work environment for employees.

Hurdles Transportation LLC

Dispatch Manager/Scheduler, 02/16 to 09/18

.Ensure all drivers has arrived p/u and d/o trips on time within clients

required window time.

.Prepare drivers Manifest for following day

.Monitor daily activities to ensure all company procedures/policies are met

.Communicate with roadside supervisors to assist with any driver incidents &

to meet DOT drug test compliances

Education and Training

G.E.D. 12/92

Special Skills: Trapeze Work Station, MSOutlook, MSWord, Powerpoint, Excel, Rise Programs

References available upon request

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