Customer Service Professional with Leadership Experience
Resume:
Connie Huff
Greenville, SC *****
***********@*****.***
Professional Summary
I am very passionate about my job and a perfectionist. My main goal is to provide exceptional customer . I am a hard worker and a dedicated employee and will go above and beyond to make sure that before I leave my job each day that I have accomplished my goal. Being in the retail business has shown me that you need to learn lots of patience and be able to have sympathy and empathy towards individuals but also be able to communicate with them as well. Authorized to work in the US for any employer
Work Experience
Shift Leader/ Supervisor
Nothing Bundt Cakes-Taylors, SC
December 2024 to Present
I am currently the Shift Lead / Supervisor for the Guest Service Representative’s. I ensure that they are providing exceptional customer service to our customers. I am involved in the daily operations of the store and work close with the store manager to make this happen. Any customer issues I resolve in a timely manner and I make sure, before they leave the store, that I have done my job to secure their future business. I am in charge of the product that is ordered and put out on our sales floor in our front lobby. I enjoy showing our customers that we sale other product besides Bundt cakes. I am involved in the ongoing training of our GSR’s and keeping them knowledgeable of our products that we carry. I close the bakery at the end of the day and count the register’s, balance them, make the deposit at the bank. Cashier and Customer Service
PUBLIX SUPER Market-Greenville, SC
November 2020 to December 2024
• Cashier : Helped customers with the check out process while providing excellent customer service. Customer Service desk when needed.
Branch Manager
Advance America-Greenville, SC
March 2016 to November 2020
• Manages the execution of plans for achieving revenue, expense, and profitability objectives
• Responsible for training and motivating branch staff, demonstrating exceptional customer service, and implementing the company's strategies.
• Accomplish profitability goals and maintains company standards
• Manages and participates in the overall processing of new payday loans
• Provide guidance on appropriate loan amounts and terms to meet customer and company and company needs
• Manages the collection process to effectively handle past due and delinquent accounts
• Provides high levels of exceptional customer service and responds to customer concerns
• Executes business to business marketing plan by leveraging available marketing tools
• Maintains awareness of the marketplace and local competition
• Trains and maintains a motivated workforce, including readying Assistant Manager for Branch Manager promotion
• Manage the scheduling of branch staff to maximize growth and achieve branch target/goals Cashier/Customer Service
BI-LO-Greenville, SC
April 2000 to November 2020
I have worked with Bi-Lo as a part time job throughout the years until Advance America closed the branch that I was working at. So I became a part time employee with Bi-Lo. During the years of working with them, I have had the opportunity of working in every department. My favorite position was the one that I ended up with. Being able to work closely with the cashiers and training new employees . I got the opportunity to be able to work in the cash office and was very happy with that position. I would like too be able to go back to working in the cash office or front end customer service Assistant Manager
Dollar Tree-Greenville, SC
November 2015 to March 2016
• Open and close the store
• Handle all damages and shrinkage reports
• Involved in making sure the cashiers and store staff are giving exceptional customer service
• Handled all the deposits and balancing of the tills. Customer Service/Sales
General Service Administration (GSA)-Greenville, SC July 2013 to November 2015
Contact business owners all over the United States and discuss how their company would be a good fit for the GSA schedule
Senior Account Executive
Custom Merchant Services-Greenville, SC
January 1998 to July 2013
• Responsible for Leading and Coaching 3 branch offices in reaching production/sales goals
• Involved with ongoing training of the Sales Representatives and the Phone Room Personnel Designed and implemented company policies as well as writing the phone room scripts Education
Bachelor's degree in Management and Leadership
Rutledge Business College-Greenville, SC
August 1981 to June 1984
Skills
• Management (10 +) years (10+ years)
• Profit & Loss
• Safety and OSHA Training
• Banking
• Operational Procedures
• Microsoft Word and Excel
• Assistant Manager Experience
• Customer Relationship Management
• Data Entry (5 years)
• Handle cash transactions (deposits ets.) (10+ years)
• Strategic Planning
• Budgeting
• Sales
• Retail Sales (10+ years)
• Administrative Asst (10 +) years
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