Customer Service & Ops Specialist with Process Optimization
Resume:
BL
Belynda Lopez
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work History
Caliber Aero - Materials Planner
Santa Fe Springs, CA
03/2024 - Current
Aeromax Industries, Inc - Business Process Associate Fort Worth, TX
07/2023 - 02/2024
Humanscale - Customer Care Representative
Los Angeles, CA
07/2014 - 06/2022
Implement a demand forecasting system to more accurately predict material needs, reducing excess inventory costs.
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Collaborate with purchasing department to secure favorable contracts with suppliers, resulting in cost reductions throughout the supply chain.
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Maintain complete documentation and records of all purchasing activities.
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Streamline procurement processes for increase efficiency and cost savings.
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Handle purchase order processes and place orders as requested, anticipating demand and providing customers with desired products.
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Resolve invoice discrepancies efficiently by working collaboratively with both suppliers and internal accounting teams.
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Manage purchase orders from creation through fulfillment, ensuring timely delivery of goods while minimizing stockouts and excess inventory.
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Streamlined business processes by identifying inefficiencies and implementing process improvements.
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Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
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Increased team productivity with effective communication, collaboration, and delegation of tasks.
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Optimized customer experience by delivering superior services and effectively troubleshooting issues..
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● Processed Orders/Revisions the same day with a 100% accuracy Worked with various departments to reconcile Customer purchase orders with incomplete or inaccurate information
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● Maintained up-to-date knowledge of product and service changes. Promptly responded to inquiries and requests from prospective customers.
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**************@*****.***
Sun Valley 91352
Skills
● Excellent attention to detail
● Ability to multitask
● Strong Communication skills
● Word processing (50 wpm)
● Administrative Support
● MS office
● Time management
● Organizational Leadership
● Professional telephone demeanor
● Shipping procedures understanding
● Staff education and training
● Custom order management
Education
06/2002
Burbank High School
Burbank, CA
High School Diploma
Multicard, Inc - Contracts Administrator
04/2007 - 07/2014
● Trained staff on operating procedures and company services. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
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● Negotiated and reviewed contracts to protect customer interests.
● Stored and filed contract documents in orderly, organized systems. Streamlined operations by developing and implementing improved contract management processes.
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● Drafted, reviewed and revised contracts for accuracy and completeness. Monitored incoming contracts and service agreements for correct pricing and information.
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Initiated contracts and addressed necessary negotiations and adjustments.
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