Emergency Management & Public Assistance Specialist
Resume:
Sabrina Lea Velasquez
Email: ***************@*****.***
*******.*********@****.***.***
cell: 501-***-**** work: 202-***-****
SKILLS AND EXPERIENCE
• 25+ years customer service experience
• Strong written and verbal communication skills
• Bilingual Spanish
• Experience in debt management and repayment plan structuring
• Microsoft Office, Teams, Outlook, Word, PowerPoint, Excel, ECAPS, EMMIE, Visio, Grants Manager, SharePoint. WebTA,
• Level 2 ACIC/NCIC certified
• Tactically trained Law Enforcement Dispatcher
• Certified Emergency Medical Dispatcher
• Certified Fire Dispatcher
• Certified to give CPR instruction by phone
• Certified by American Heart Association to give CPR/First Aid to Adults and Children
• Client assessments, customer relationship management experience
• Experience in Strategic planning (SWOT analysis)- SWOT analysis gives an organization a clear picture of the “situation” in which it operates and helps it identify which strategies to pursue.
• Experience providing recommendations to the chain of command on administrative issues and inquiries.
• Experience in researching and analyzing data and defining trends in assessing the effectiveness of emergency management programs.
• Experience writing case narratives and supplemental reports for law enforcement
• Knowledge of descriptive and inferential statistics
• Ability to read and interpret federal, state, and local laws and ordinances
• Experience working with debt management and payment plan structuring
• FEMA Region 9 Public Assistance Spend Plan Specialist
• Experience facilitating the Spend Plan process for the COVID disasters
• Experience managing the budget control process, tracking the amount of money projected to be needed, and the projected timeline for when money will need to be received
• Experience assisting COVID disaster resources with developing accurate disaster projections for congressional reporting; Monthly and Fiscal Year projections
• Experience reviewing spend plan reports, analyzing charges, monitoring accuracy, and developing comparative reports
• Experience in providing explanations regarding guidance and policy for personnel
• Experience in working with different program office on recruitments for vacant positions and tracking the recruitment cases every step of the way using internal systems
• Experience in providing recruitment reports to program offices
• Experience in data input of personnel actions into internal system
• Experience briefing leadership on the spend plan status utilizing reports on Excel spreadsheets
• Experience monitoring burn rates; tracking the amount of obligated funding available as compared to amount expended to ensure sufficient funds are available and not in excess
• Experience performing monthly data analysis and reporting to the National Spend Plan team the status of funds reported to include projections and spend plan submissions 2
As of 01/08/2025
• Experience ensuring PA staff are tracking and providing relevant explanations for variances, enabling leadership to understand and determine the impact of variances on the Disaster Relief Fund (DRF)
• Experience participating in the mid-month Spend Plan calls on behalf of the R9 COVID Branch
• Experience in assisting setting the annual baseline for the beginning of the FY for R9 COVID disasters
• Experience applying applicable laws, regulations, policies, and procedures for disaster recovery programmatic compliance in a FEMA PA Ops capacity
• Experience as an executive scheduler, coordinating meetings, and preparing agendas, presentations, and briefing books.
• Experience coordinating all travel arrangements for leadership, preparing itineraries, obtaining transportation and accommodation reservations, and notifying and confirming arrival and departure times.
• Experience composing, proofreading, and editing correspondence, memos, and reports and scanning them and saving them to the disaster drive
• Experience in Audits (MidArk Water Company, Pulaski County Arkansas)
• Experience coordinating room reservations and web-based meetings on Teams and Zoom
• Experience creating and maintaining email distribution lists, managing correspondence trackers, and disseminating information to PA Staff
• Experience drafting and disseminating PA All-Hands email guidance at the direction of the Acting RDD and COVID Branch Chief
• Experience maintaining and distributing call-down lists
• Experience managing electronic administrative files
• Experience tracking meeting minutes for review and distribution to leadership
• Experience answering basic deployment questions and triaging other questions to the appropriate areas of the agency
• Experience uploading documents into Grants Manager
• Experience assisting employees in obtaining resources for training courses
• Experience in providing deployed staff with check in and check out procedures
• Experience in coordinating PA staff access to PA Share Drives, Grants Manager, and EMMIE
• FEMA Region 9 SWAT POC; experience coordinating volunteer staff to take calls from disaster survivors in the event of a call out
• Experience in utilizing PESTEL analysis: P: Political E: Economic. S: Social. T: Technological. E: Environmental. L: Legal. analysis is to help organizations develop a full awareness of all the factors involved in making a business decision
• FEMA G-Invoicing trained
• FEMA Region 9 WebTA Timekeeper
o Experience assisting with validation and certification of timesheets, providing guidance to employees on requesting leave and premium-pay requests o Review timecards of the employees assigned to you; validate and certify all time cards for the assigned division with OCHCO point of contact no later than the first Thursday of the pay period
o Act as a backup employee in the instance of leave o Enter in time for employees that are unable to certify time o Run reports to determine who has not validated their time o Reset passwords
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As of 01/08/2025
WORK HISTORY
05/04/2024-PRESENT Federal Emergency Management Agency (FEMA) IMCORE Mission Assignment Manager
05/08/2022-05/04/2024 Federal Emergency Management Agency (FEMA) Region 9 CORE Administrative Specialist (IC 9) Full time (40hrs week with OT) IC-09 Step 2- Deployed as Public Assistance Operations Support Crew Lead R9-COVID-19-JFO Region IX Headquarters 1111 Broadway Suite 1200 Oakland, CA 94607 Supervisor: Recovery Division Director Joe Engler 771-***-**** ******.******@****.***.*** Previous Deployed Temporary Duty Supervisor TDS: Special Projects Jonathan Meyer-Shen ********.*********@****.***.*** 202-***-****
Previous Deployed Temporary Duty Supervisor TDS: PATFL Adam Timko 256-***-**** ****.*****@****.***.***
Previous Deployed Temporary Duty Supervisor TDS: IBD Grace Tebarwa 202-***-**** *****.*******@****.***.***
Previous Deployed Temporary Duty Supervisor TDS: PAGS Chris Ruley 510-***-**** ***********.*****@****.***.***
• Supported Region 9 Recovery division and COVID Branch as admin and deployed as OPSCL
(08-15-2022 to 05/04/2024) for all COVID events. I monitored and routed all correspondence, managed the Recovery Division Director’s (former Branch Chief’s) calendar, and coordinated room reservations and web-based meetings
o Coordinated with the California Office of Emergency Services (CalOES) to ensure timely response to Public Assistance related questions and requests. o Created shared email addresses to assist in better collaboration with PA Ops and the COVID Closeout Branch
o Analyzed and evaluated operations to provide the RDD with information that was used to improve resource management and day-to-day team operations. o Make travel arrangements, and created itineraries for the RDD.
Provide support with travel voucher preparation for the RDD by disseminating travel guidance and correspondence about how to access travel tools and resources, understanding of travel policies, and assistance with travel authorizations (TA) before, during, and after travel, and assisting him with his Concur authorizations and vouchers.
o Tracked and routed Tribal Admin Plans for the COVID Branch o Reviewed, coordinated, and prepared correspondence for executive signature. 4
As of 01/08/2025
o Compiles all necessary PA data for input into various planning reports such as the Incident Action Plan (IAP), Situational Report (Sit Rep), Executive Summary (EXSUM) and the PA Management Plan. I also route them for the COVID Branch Chief’s signature o Manage electronic administrative files and scanning documentation while safeguarding Personally Identifiable Information (PII)
o Maintain and distribute call-down lists
o Tracking Requests for Public Assistance (RPAs)
o Wrote determination memo cover letters, tracked, and routed their dissemination for the COVID disasters.
o Gather data and generate daily reports from EMMIE, EDW, Grants Manager o Served as Org Chart Admin for DR4610-CA, DR4619-CA, DR4482-CA, DR4510-HI, DR4524-AZ, DR4523-NV, DR4511-MP, DR4537-AS, DR4495-GU, DR4683-CA, EM- 3592-CA; DR4708-NV
• Served as WebTA Timekeeper; managing employee’s WebTA profile, ensuring accuracy for the followings: Organization, Supervisor, the locator information, Pay Plan, Tour Duty, Duty Hours, SCD, review leave, premium pay requests and ensure that the employee is utilizing the proper T&A accounting codes every pay period.
o I enter time for an employee and validate T&A on the behalf of an employee, if, directed by a manager or a supervisor to do-so.
o On a monthly basis, I reviewed previous pay period T&As to ensuring the proper accounting codes was charged… If not charged— a correction is processed with the correct accounting code.
o Responsible for the monthly audit for the assigned employees T&A o Submitted change requests for privileged roles.
o Assisted with overtime projections
• Perform all the required tasks of PA OPSCL:
o Manage PA Spend Plan Tracker for all Region 9 COVID events and Tribal EMs:
Updates the PA Spend Plan tracker for all of the COVID events and report out monthly to the Mid-Month Spend Plan call with discuss any potential issues that may impact the Region’s Spend Plan execution and performance by discussing the PA & HM Tracker top dollar remaining projections, Upcoming Baselines
(COVID-19) and DPR Lock-ins, R9 status awareness (Current month performance & FY Trend), SP announcements.
Regularly brief leadership on the R9 COVID spend plan status utilizing reports on Excel spreadsheets
Work with PA staff on providing relevant explanations for variances, enabling leadership to understand and determine the impact of variances on the Disaster Relief Fund (DRF)
o Track accountability for all deployed FEMA CORE staff, Direct Charge COREs (DCCs) IMCOREs, BVI contractors, USACE contractors and FEMA Region 9 staff deployed to the COVID events utilizing ATS and DTS
o Manage work schedules and mission assignments.
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As of 01/08/2025
o Check in/Check out procedures for all deployed staff o Coordinating PA staff access to PA shared drives, Grants Manager, and Emmie o Created various reports including Call Downs, Staff Reports, Daily Summary, Manage Organizational Charts, and a variety of ad hoc reports requested by management. o Route and track rotation requests
o Coordinate with Region 9 Human Resources (HR) and Field Operations Directorate
(FOD) on PA staffing requests in the Deployment Tracking System (DTS) o Used office automation systems and various software packages such as Microsoft Word, Excel, PowerPoint, or Outlook, FEMA Sharepoints, G-Invoicing, Visio, DTS Deployer, Grants Manager, to accomplish organizational goals. o Training Operations Support staff and local hires o Answer basic deployment related questions and triaging other questions to other areas of the agency.
o Completed training and gained access to the FEMA G-Invoicing for IRWA from the Office of the Chief Financial Officer
Roles: Requesting/Servicing GT&C Supervising Manager-permits the buying/selling agency super visor to create, view, edit, delete, modify, and admin change a GT&C agreement and share with TP. Order Supervising Manager, and I am set up to receive GT&C notification emails and performance created emails
Assisted in requesting IRWA to convert Mission Assignments for USACE PA employees
o Coordinate with COVID PAGS and DPAGS to determine supplies and equipment needs generates an acquisition form 145 (FF145) every 3 months to initiate or extend phone service through FirstNet for USACE, BVI, and PA Local Hire staff after acquiring the estimate from FEMA MSC.
o Establish and maintain effective working relationships with state, local, territorial, and tribal partners, as well as private sector, nongovernmental organizations, and academia to foster community recovery and capacity building.
o Optimizing the span of control within the PA Operations Support Unit of the R9 COVID events
o Uploading documents into Grants Manager
• Supported FCO Maona Ngwira as Executive Specialist for DR4708-NV for overtime (May 2023- November 2023)
• Supported Public Assistance OPS preliminary damage assessments for DR4683-CA and EM3592-CA beginning in January 2023; meeting with PAGS Chris Ruley to assist with any Public Assistance related issues or program delivery. I assisted with developing or preparing written proposals and presentations to provide recommendations to leadership for program improvement
o Collaborated with internal staff and counterparts in other regions to foster corporate approach to resolve controversial issues in the field. o Assisted in achieving the goals of the operation and provide the necessary support that allows program staff to administer PA Grants to applicants. 6
As of 01/08/2025
o Analyzed policies, regulations, and guidance related to the Public Assistance Grant Program
Ensured essential incident and PA documents were obtained and executed to meet grant management requirements
Supported data processing needs and managed the disaster drive
• Served as Region 9 and 10’s POC for FEMA’s Individual Assistance (IA) Contact Center
(NPSC) to answer survivor calls through the Strategic Workforce Augmentation Team (SWAT) after Hurricanes Ian and Fiona Bilingual SWAT in support of disasters DR-4671-PR; 4673DR- FL; 4675DR-STOF
o Conducted applicant registrations in English and Spanish for FEMA SWAT after Hurricanes Ian and Fiona; obtained and verified information provided by disaster survivors using the telephone, C3MP, and other automated systems; reported SWAT R9 numbers to leadership and coordinated all training and access for volunteers and deployed staff utilizing FEIMS, the Enterprise Identity Movement System Portal. Through this I was enabled to confirm that myself and my SWAT agents have the appropriate FEIMS access which allowed us to use NEMIS (WebNemis) 10/30/20 to 05/08/2022 Reservist Federal Coordinating Officer (FCO) Executive Specialist (FEMA Reservist) (GS 7) DR4610/4619-CA
IOF Building E 10370 Peter A McCuen Blvd Mather, CA 95655 Field Leadership Executive Specialist
TDS FCO Andrew Grant ******.*****@****.***.***
DR4610/4619-CA 10/30/21 to 06/24/2022 Federal Coordinating Officer (FCO) Executive Specialist
o Deployed to Cal OES in Mather, California, Region 9, as FCO Executive Specialist providing administrative support to the Federal Coordinating Officer
(FCO) Andrew Grant and Chief of Staff Julie Tsen.Served as a confidential assistant and work in a close relationship with other staff. o Exercised discretion in performing duties and confidentiality of private and personal information. My primary duties included the following: o Researched regulations, policies, and procedures related to emergency management programs specifically related to California, Federal Forestry regulations and policies, and Tribal Nations.
o Developed reports, presentations, and briefings to present recommendations to regional leadership and in the field.
o Researched and analyzed data utilizing Microsoft Excel, Word, other FEMA- specific software including Grants Manager, Emmie, DTS Deployer o Use my educational background in Criminal Justice to apply and interpret laws, regulations, and policies related to emergency management operations. o Used my educational background in Homeland Security to interpret various laws and regulations as the emergency was ongoing.
o Communicated and guided various stakeholders (including the Tribal Nations) involving emergency operations.
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As of 01/08/2025
o Developed and conducted organizational data analysis to present to internal and external stakeholders and other federal agencies not previously mentioned as needed on a case-by-case basis.
o Assisted in coordinating the completion of the FEMA/State Agreement, providing all correspondence required for signature to the FCO and disseminating it as required to the proper authorities. o Received, screened, and referred visitors, telephone calls, and emails to the FCO. o Prepared and maintained FCO documents, reviewed documents for conformance with regulations, grammar, format, and policies of the organization; verified that the content is accurate and followed the established policy, ensured that they are per FEMA privacy policy and had been cleared by our legal team before the final draft was submitted to the FCO for signature and dissemination. o Managed the FCO calendar, coordinated meetings, contacts, and appointments based on FCO priorities, attended all his meetings, and took notes. This effort has been documented on Microsoft Word, Outlook, and Adobe pro o As directed, completed all specific assignments issued by the FCO, prepared confidential and sensitive documents, and maintained them in the strictest of confidence. Simultaneously protected Personal Identifiable Information (PII) to include ensuring all documents were encrypted and protected per the federal regulations and guidelines.
o Maintained a filing system with all the official FCO files, housing mission, PA, IA, EA, and media output and transitioned files back to the Regional Office in Oakland.
o Received, logged in, and distributed incoming correspondence in a tracking system.
o Assist the COS in monitoring overtime and holiday leave tracking. o Drafted and sent out the holiday memos.
o Regularly met with my supervisors to keep them informed of project progress, status, and changes.
o Obtained the Regional Administrator’s Delegations of Authority to the FCO and filed them accordingly after obtaining his signature. o Maintained accountability in the Deployment Tracking System (DTS) Responder portal and call-down roster daily.
o Created slides and presented the Transition briefing to the Regional Administrator with FCO Grant
o WebTA Certifier for all employees under FCO
o Made my travel authorizations and vouchers in Concur every fourteen days. o Chaired this as the head of our Core Values Committee and arranged a core values ceremony honoring those employees deployed to the disaster that exemplified the FEMA Core Values of Compassion, Fairness, Integrity, and Respect.
• Set up an All-Hands meeting to present the staff member selected by the committee with a medal and certificate.
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As of 01/08/2025
08/02/21-10/31/21 Emergency Medical 911 Dispatcher Full time (40hrs week with OT) Saline County Office of Emergency Management
102 South Main Street,
Level B Benton, Arkansas 72015
• Tactically trained in emergency response, bilingual emergency medical dispatcher that can assist the incident commander in a multi-agency disaster or terrorist attack by taking on the burden of establishing reliable incident field communications and helping to establish a workable unified command structure.
• Trained to assemble a local-government tactical dispatch team, resources and respond to multi- agency incidents such as a school shooting, terrorist attack, or natural disaster and to provide aid as a tactical 911-dispatcher.
• Maintained the locations of officers, deputies, and ambulances as well as dispatch the appropriate fire departments and their mutual aid departments that are collectively responsible for unincorporated areas of Saline County for all types of emergency calls, while providing basic medical instructions over the phone while responders are enroute including CPR instruction.
• Provided secondary services for the patrol deputies by querying and entering information in the NCIC/ACIC, and the in-house warrants program.
• Wrote detailed supplemental case narrative reports in chronological order details of my interactions with callers, law enforcement officials, and other agencies. 03/11/20-10/11/20 Census Enumerator Trainer/Spanish Interpreter Part Time Work
(20hr/Seasonal) US Census Bureau
Fayetteville AR Field Office
Chicago Region
• Served our area director as an enumerator trainer, giving guidance to other enumerators in four counties in Arkansas during the 2020 Census.
• Hired in March, but the Coronavirus Pandemic hit about a week after our hire date, delaying all Census activity until August, 2020, when we were all able to resume work.
• Collected Census data by doing interviews door-to-door.
• Gathered information on every resident in the counties and cities assigned.
• Inquired about a variety of specific information including the person’s name, age, religious preference, address and state of residency, and citizenship status.
• Served as one of 6 Spanish-Speaking enumerators in the state of Arkansas 9
As of 01/08/2025
• Had the highest completion rating in the entire state.
• Our Zone 6 in Arkansas, finished fourth in the entire nation in quickness and accuracy of NRFU Production Cases and Reinterviewing cases by the end of the modified Census time frame between August and October.
04/15/19 – 08/01/21 911 Dispatcher/Crisis Negotiator Full time (40hrs week with OT) Pulaski County Sheriff’s Office
2900 S Woodrow
Little Rock, AR 72204
• Responded to 911 calls Police Fire and NCIC
• Responded to the Riots in Little Rock, AR during the protest for George Floyd.
• Supervised two trainees, took over the command center responsibilities to select and direct resources and prioritize responses with the collaboration of the senior patrol sergeants and fire chiefs.
o Determined which situations were the most life threatening for mass loss of life and property.
o Established additional radios channels known as Multi-Agency Channels so everyone could work with other agencies for massive responses to the riot and looting.
• Trained Tactical dispatcher that can assist the incident commander in a multi-agency disaster or terrorist attack by taking on the burden of establishing reliable incident field communications and helping to establish a workable unified command structure.
• Trained to assemble a local-government tactical dispatch team, how to assemble resources and response to a multi-agency incident such as a school shooting or terrorist attack, and to provide mutual aid as a tactical dispatcher.
• Performed crisis intervention services in emergency situations on the phone and on scene as a crisis negotiator.
• Maintained locations of deputies and dispatched the appropriate department(s) out of 17 volunteer fire departments and their mutual aid departments that are collectively responsible for unincorporated areas of Pulaski County for all medical calls, vehicle accidents with injuries, natural disasters, chemical spills, structure fires, vehicle fires, and grass fires.
• Trained to activate the ALERTXPRESS that sends a text to speech telephone alert to every SWAT member’s cellphone.
• Provided secondary services for the patrol deputies by querying and entering information in the NCIC/ACIC, and the in-house warrants program.
• Wrote detailed supplemental case narrative reports in chronological order details of my interactions with callers, law enforcement officials, and other agencies. o Started with the date and the time that my actions began, and end with any queries that I may have run in the NCIC.
• Selected to be a part of the Pulaski County Sheriff’s Office Crisis Negotiation Unit.
• Received specialized training.
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As of 01/08/2025
• On call 24/7 to go out with the SWAT team and respond to crisis situations where suicidal and or homicidal subjects have barricaded themselves in.
• Speaks with the callers/subjects directly, try and talk them down from hurting themselves or others, and convince them to turn themselves in peacefully and diffuse the situation.
• One of two bilingual Spanish interpreters for the department.
• Received specialized training in the Combined DNA Index System; (CODIS) a database maintained by the FBI of DNA samples obtained from crime scenes and directly from convicted criminals.
• Certified to properly submit evidence to the Crime Lab. 08/2018 – 03/2019 Bartender/Cocktail Server Full time (40hrs week with OT) Willy D’s Rock and Roll Piano Bar
322 President Clinton Avenue
Little Rock, AR 72201
• Performed all the usual duties of a bartender and server as making and mixing alcoholic drinks, taking orders, operating a Point-of-Sale system cleaning tables, ran tabs, completely by memory while holding the credit card of the tab holder until they were through, collecting payments, checking customer age, answering to customer inquiries, and resetting tables for the next service, opening, and closing duties as required.
• Demonstrated top serving skills, high levels of customer service, had many regular customers, exercised dexterity, the ability to stand several hours in a row, attention to details, courtesy, and interpersonal abilities, as well as interpreted Spanish as needed.
• Ensured my guests had a designated driver or had a bouncer called an UBER/Cab.
• Occasionally played saxophone with the live band 02/2018 – 08/2018 Bartender Full time (40hrs week with OT) Applebee’s Grill and Bar
12110 Chenal Parkway
Little Rock, AR 72211
• Assisted management in coordinating the front of the house staff in the bar.
• Maintained the liquor inventory, placed the order weekly for supplies, liquor, and mixers, assisted in training the other bartenders and servers, made drinks to according to the SPEC (standard cocktail recipe set forth by corporate).
• Ran a point-of-sale system, cash drawer, ran tabs, solved customer complaints, organized and ran special events, catering events, and handled large parties, opened and closed the restaurant, prepared the daily bar prep, cleaned up and sanitized my station, provided others with knowledge of bar operations, demonstrated exemplary customer service, while paying close attention to detail and worked for 8-16 hour shifts daily opening and closing, and interpreted Spanish as needed.
09/2016 – 01/2018 Animal Services Dispatcher/Billing Clerk Full time (40hrs week) Pulaski County Animal Services and Sanitation
11
As of 01/08/2025
3304 West 33rd
Little Rock, AR 72204
• Specialized in communications work receiving and dispatching messages on an assigned shift in the dispatch room of the Animal Control Department.
• Worked involved operating a base communication station with multiple channels and frequencies; receiving, prioritizing, dispatching, and processing of calls and messages from and to Animal Control Officers; controlling transport vehicles in the field; and computer data entry.
• Software used was Microsoft Word, Excel, Outlook. Assignments were received through calls, verbally, or in writing from an Animal Control Field Supervisor.
• Worked independently in carrying out routine work assignments referring unusual circumstances to a supervisor.
• Worked was reviewed through logs, records, and reports for accuracy and compliance with established policies and procedures.
• Responded to telephone calls for assistance in Animal Control matters; prioritizes service requests; utilizes standard operating procedures to transmitting orders to and from Animal Control transport vehicles and officers; determines the proper number of units to dispatch; calls the police at the direction of the Animal Control Officer; monitors the location of all officers.
• Notified supervisors of emergency calls as required; maintained radio contact with units in the field.
• Maintained logs of all radio transmissions; documented time, duration, and message; performed data entry on all written complaints; performed filing; distributed information to the public; and referred calls to the proper office in the Animal Control Center.
• Maintained a database of all Title VI interactions, maintained the lockbox with the tranquilizers and monitored their use, attended all court proceedings regarding animal bite cases.
• Liaison for Pulaski County Animal Services in reference to any court or media matters pertaining to the department.
• Maintained a constant knowledge of available units; Department regarding lost, found, and unwanted animals, rabies control, and to receive or exchange information on animal related issues.
• Monitored the weather channel, alerts officers of adverse weather conditions.
• Transported revenue to Finance Department. Received turned in animals from citizens; completes all necessary paperwork.
• Assisted in licenses clerks with rabies receipts.
• Educated the public via telephone.
• Performed related work as required.
• Served as a billing clerk within the Sanitation department answering phones, performing basic office functions, answered questions from the public regarding their sanitation and recycling bill, water bill, made payment arrangements, conducted Mid Ark Audits, and created calls for service to get limbs and large trash picked up or get the customer a replacement trash can or recycling bin.
EDUCATION
Walden University; Coursework completed towards Doctorate program of Public Administration
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