Office Generalist Reception and Facilities Support

FELICIA CONTEH

**** * ********* ******, ******, SK S4T 2J8, ***.******@*****.*** 306541707

PROFESSIONAL SUMMARY

Clientoriented professional with over 6 years of experience in administration, customer service, and hospitality. Skilled at delivering clear and professional communication across all levels of staff, resolving client issues efficiently, and supporting facilities operations. Proactive and resultsdriven, with a proven ability to thrive in team environments while managing multiple priorities. Highly organized, adaptable, and proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe tools. Committed to maintaining integrity, respect, and confidentiality in every workplace setting.

CORE COMPETENCIES

Customer Service Excellence & Client Relations

Administration & Office Coordination

Hospitality and Facilities Support

Team Collaboration & Positive Work Environment

Proactive ProblemSolving & Results Orientation

Organizational, Time Management & MultiTasking Skills

Clear Verbal and Written Communication

Microsoft Word, Excel, PowerPoint, Outlook & Adobe Suite

Ability to lift and perform physical tasks up to 40 lbs

Reliability in Onsite Work Schedules

Professional Ethics & Confidentiality

WORK EXPERIENCE

Housekeeping/Food and Nutriton -- July 2025 -Ongoing

Saskatchewan Health Authority Pasqua Hospital and Parkside Extended care, Regina SK

Daily cleaning of patients’ rooms, offices, hallways, conference rooms and high touch areas.

Making of resident beds according to specified standard.

Care of patients and public washrooms.

Restocking room supplies (toilet papers, paper towel, soap and hand sanitizer.

Replacement of garbage bag liners in rooms and washroom

Dry mop and wet mop handling and using of Wet Floor sign.

Trained in the use of auto scrubbers.

Observing all work etiquette and workplace policies.

Clean understanding of weekly cleaning and cycle cleaning.

Hand wash hygiene

Check the menu and juice of the day

Use of Kitchen apron

Prepare the cartwheel and send it to needed location.

Take the breakfast cart, clearing cart and coffee machine key to locations

Sanitize the stem table and coffee machine.

Record the food temperature in the Log sheet.

Set up location with the food and prepare to serve residents

Customer Service Executive

Delivered personalized client support, resolving inquiries related to transactions, account statements, and reconciliations with accuracy.

Communicated clearly and professionally with customers and staff, ensuring high satisfaction scores.

Proactively identified and resolved online banking and card service issues, minimizing service disruptions.

Documented service cases and prepared daily operational reports to support workflow efficiency.

Collaborated with team members to crosssell services and achieve departmental goals

Maintained confidentiality and upheld professional ethics in all client interactions.

Administrative Coordinator

Enterprise Bank Plc – Aug 2015 to Nov 2017

Coordinated administrative operations including scheduling, calendar management, and internal communications.

Supported management by preparing memos, correspondence, and weekly activity reports.

Maintained organized filing systems and ensured compliance with confidentiality standards.

Collaborated with colleagues to streamline workflows and improve team efficiency.

Demonstrated strong organizational and multitasking skills by managing multiple priorities

. simultaneously.

Provided proactive support to ensure smooth daily office operations.

VOLUNTEER EXPERIENCE

Sanitation Member

ACR Local Church, Regina SK – Nov 2024 to Present

Ensured cleanliness and hygiene of all church premises, supporting a positive environment for weekly services.

Supervised volunteers, assigning duties and maintaining quality standards

Guest Services Volunteer

Souls Harbour Rescue Mission, Regina SK – Dec 2024

Provided front-line support during meal services, ensuring dignified, respectful service delivery.

Responded to guest inquiries and ensured a welcoming atmosphere.

EDUCATION

Higher National Diploma – Secretarial Administration & Office Management, 2001

National Diploma – Secretarial Administration, 1997

Diploma in Computer Studies, 2001

High School Diploma (Grade 12), 1994

CERTIFICATIONS

Service Best Saskatchewan Certificate – Tourism Saskatchewan, 2024

Customer Service English – Regina Open Door Society (RODS)

First Aid/CPR – Intermediate Level

Administrative Support – CPD Certification, Alison

Administrative Medical Assistance Course (Regina Public Library)

REFERENCES

Available upon request.

Contact this candidate