Attention to Detail - Quality Control & Customer Service Expert

John Barnett

Sales and Advertising

Cincinnati, OH 45220

********@*****.***

+1-513-***-****

Professional Summary

Critical Thinking, Project Management, Data Analysis, Passion, Motivation, Sound Decision Making Skills, Customer Service, Escalation if necessary and Optimal Resolution. Authorized to work in the US for any employer

Work Experience

ADMISSIONS REPRESENTATIVE

Ross Education-Cincinnati, OH

April 2024 to July 2025

• Assisted students with program selection helping them reach education goals.

• Enrolled and retained students above goals for 13 of 15 months in the admission specialist role.

• Communicated with students through telephone, email and chat communication. BARTENDER, FACILITIES MANAGEMENT

Delight More-Cincinnati, OH

January 2022 to April 2024

• Strived to delight guests to ensure they are having the best time possible

• Set bars, stock, inventory management, ordering, provided analysis for multiple venues to provide the best service to staff

• Participated in and provided training classes for staff

• Used versatility to assist Delight More's customers in any way possible OUTBOUND SALES REPRESENTATIVE

Charter Communications- Spectrum-Florence, KY

August 2023 to February 2024

• Met or exceeded monthly sales goals each month

• Made 300+ Outbound Calls Daily

• Asked customers important discovery questions to recommend the best services available CONSULTANT

Tata Consultancy Services (TCS)-Cincinnati, OH

March 2022 to March 2023

• Assisted in developing skills of processing workflow team

• Performed QC analysis of processes of verification for mortgage loans for client

• Advised in agile advancement for internal and external teams CUSTOMER SOLUTIONS REPRESENTATIVE

Scherzinger Pest Control-Cincinnati, OH

January 2021 to November 2021

• Leader in sales for 4 consecutive months worked first in sales for the quarter.

• Provided customer solutions via telephone, email and our ERP system

• Scheduled technicians and services based on pest control needs making sure that accurate information was provided for each work order

OUTBOUND SALES REPRESENTATIVE

Defenders/ADT-Cincinnati, OH

October 2019 to August 2020

• Met or exceeded sales quotas at a visionary level for all eight months in the outbound department

• Maintained a 95% available rate exceeding the 92% visionary level CUSTOMER SERVICE REPRESENTATIVE

Commercial Door Division Senneca Holdings-Cincinnati, OH August 2017 to September 2019

• Resolved installation inquiries utilizing technical drawings and walked the customer through the process step by step

• Assisted in the implementation of 2 ERP systems helping the Seneca Holdings transition and improve business

• Provided accurate estimates in 4 hours or less of request meeting or exceeding company expectations

• Processed purchase orders accurately utilizing critical analytical thinking and concise communication when the parameters of the customers' order were unclear CASE MANAGER/TRAINING SPECIALIST/CLERICAL INSTRUCTOR-EVALUATION AND TRAINING SERVICES

Ohio Valley Goodwill Industries-Cincinnati, OH

December 2011 to April 2017

• Conducted intake interviews, academic testing, individualized service plans for students

• Trained students regarding vocational tasks, tutored regarding general education development, assisted students regarding job placement and retention

• Developed curriculums for local businesses regarding business administration, clerical procedures, IT, materials handling, maintenance, logistics, sales and production Education

Fine Art Electronic Art (Bachelor's)

B.F.A. University of Cincinnati College of DAAP-Cincinnati, OH September 2005 to June 2008

Electronic Media (Associate)

University of Cincinnati-Blue Ash College-Cincinnati, OH September 2000 to June 2003

Skills

• Interpersonal skills

• Accounting software

• Classroom experience

• Public relations

• External recruiting

• Resume screening

• Retail sales

• Animation - Animation experience (3-5 years)

• Videography

• HR sourcing

• Professional networking

• Manufacturing facility

• Solaris

• Managing large-scale animation projects - Large-scale animation projects managed (3-5 projects)

• Software implementation

• Color theory

• Color management

• Adobe InDesign

• Social Media Management

• Managing animation or digital effects teams - Largest animation or digital effects team managed

(11-20 members)

• Client relationship management

• Hospitality

• Organizational skills

• Home & community care

• Customer Support

• Order entry

• ERP systems

• E-commerce

• Motivational interviewing

• Visually impaired education

• Leadership

• Final Cut Pro

• Inside Sales

• Customer engagement

• Computer skills

• Teamwork

• Microsoft Excel

• Bookkeeping

• Management

• Sales

• Data collection

• Project management

• Analysis skills

• Telemarketing

• HVAC/R

• Cost accounting

• Outbound sales

• Adobe Creative Suite

• Administrative experience

• Adobe After Effects

• Operating systems

• B2B

• Outbound calling

• Basic math

• ATS

• Motion graphics

• Cold calling

• Time management

• Business development

• UX

• Front desk

• Mechanical knowledge

• Internal recruiting

• Filing

• Recruitment process outsourcing

• Attention to detail

• Hotel experience

• Financial software

• Administrative Assistant

• Office management

• Recruiting

• Editing

• Art direction

• Budgeting

• Customer Service

• CSR

• Adobe Acrobat

• Intake Experience

• Documentation review

• Communication skills

• SAP ERP

• Adobe Premiere Pro

• Financial services

• Negotiation

• Customer service

• B2B sales

• Payroll Management

• Layout Design

• Cinema 4D

• Adobe Premiere

• Technical support

• Data Entry

• Case Management

• Digital design

• Collaborating with major film studios as an animator or digital effects artist - Major film studios collaborated with as an animator or digital effects artist (1-2 studios)

• Geometry

• HR

• Microsoft Dynamics 365

• Office experience

• Maya

• Avid

• Account management

• Work ethic

• Territory management

• Face-to-face communication

• Cost control

• Database software proficiency

• Inside sales

• Brand awareness strategy

• Banking

• Retail math

• Microsoft Office

• Algebra

• Curriculum Development

• Administrative Support

• English

• Developing visual effects techniques - Visual effects techniques developed (More than 10 techniques)

• Credit analysis

• Microsoft Word

• Clerical experience

• Telesales

• Excel

• Software troubleshooting

• organization

• Human capital management

• Phone etiquette

• Supply chain

• Relationship management

• Adobe Illustrator

• Graphic Design

• High volume recruitment

• Hand tools

• Interviewing

• Employee relations

• Sales negotiation

• Conducting sales calls

• Adobe Photoshop

• Computer Operation

• Help desk

• Underwriting

• SaaS

• Pivot tables

• Selling

• Adobe Lightroom

• Math

• Presentation Skills

• Upselling

• Computer literacy

• Illustration

• Digital marketing

• Data management

• System design

• Employee orientation

• Restaurant experience

• Quality control

• Digital effects - Digital effects experience (6-10 years)

• 2D animation

• Training

• Typing

• Filming

• Merchandising

• Mac OS

• Accounting

• Video production

• Teaching

• Writing skills

• Photography

• Marketing

• CRM software

• Client referrals

• Microsoft Powerpoint

• Public speaking

• Branding

• Conflict management

• Customer relationship management

• Video Editing

• Computer Graphics

• Manufacturing

• Video editing

• QuickBooks

• Mentoring

• Experience working with students

• Training & development

• Customer Care

• Data entry

• Client relationship development

• Call Center

• Screening interviews

Certifications and Licenses

Driver's License

October 2023 to October 2033

Contact this candidate