Banking Operations & Compliance Specialist (Remote)

EILEEN COUTURE

** *********** **, *********, ** 06706 203-***-**** **************@*****.***

Professional Summary

Experienced banking professional with over 20 years in customer service, financial operations, and team leadership. Seeking to transition into a remote or back-office position leveraging expertise in compliance, account management, and digital platforms. Strong background in loan origination, CRM systems, and regulatory procedures.

Skills

• Remote customer service

• Customer relationship management (CRM)

• Loan processing and documentation

• Compliance and risk mitigation

• Digital banking platforms

• Back-office processing

• Microsoft Office Suite (Excel, Word, Outlook, Teams)

• Salesforce CRM

• Call center systems

• Virtual collaboration

• Secure file handling

• Notary NMLS Registered

• WPM of 75-80

• Time management Self-motivated Task prioritization

Professional Experience

AVP Branch Manager

Northwest Community Bank, 2023–Present

• Manage daily branch operations, oversee staff scheduling, training and performance.

• Focus on customer relationships, business development, and mentoring.

• Active in community engagement.

District Branch Manager

FD Community Federal Credit Union, 2020–2022

• Managed multiple branches.

• Oversaw audits, loan origination, customer support, new staff training, and policy development.

• Contributed to acquisition merger in 2021.

Assistant Branch Manager

Webster Bank, 2015–2020

• Supported branch manager with staff coaching and compliance.

• Originated and closed loans, processed wires, handled customer account services.

Personal Banker/Officer

Wells Fargo Bank N.A., 2012–2015

• Opened accounts, processed loan applications, resolved customer issues, balanced vault, and scheduled appointments.

• Filled in for management and conducted business outreach.

Sales Consultant/Manager

Golden Circle, 2009–2012

• Performed outside sales, trained new associates, led seminars and field counseling.

Senior Teller / CSSR

East Coast Petroleum, 2008–2009

• Handled teller operations, opened accounts, provided customer service, and balanced vault and ATM.

Awards & Certifications

• Recognized for exceptional customer service through surveys and internal awards

• Quarterly and monthly bonuses for surpassing sales goals at multiple institutions

• Officer designation at Wells Fargo for outstanding performance

• Certificate in Credit Counseling

• Presented Financial Literacy for Water Youth Services

• Advisory Board Member – Watertown Lions Foundation

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