Sales and Customer Success Manager with Bilingual Expertise

RIGO LOPEZ

361-***-**** *******@*****.***.***

PROFESSIONAL SUMMARY

Self-motivated professional experience in both technical and non-technical customer service, and fast-paced team environments. Relationship building and closing expert. Driven to create new customers within a short amount of time. Motivated to generate and increase sales while delivering top-notch customer service. Skilled in meeting all deadlines while working in a fast-paced environment.

SKILLS

• Persuasive Negotiator

• Revenue and Profit Maximization

• Sales Proposal Creation

• Strategic Account Development

• Strong Interpersonal Skills

• Resolution-Oriented

• Salesforce

• Teams

• Slack

• Customer Support

• Bilingual – English/Spanish

• Phone Etiquette

• Group Benefits

• Customer Service/Call center

• Excellent Communication Skills

• Motivated Team Player

• Superior Organizational Skills

• Excellent Work Ethic

• Flexible

• Dependable

• Inbound Marketing

• Multitasking

• Problem Solving

• Authorization

WORK HISTORY

Insurance Agent/Owner/Broker - 06/2018 to present (part-time)

RL INSURANCE GROUP – Corpus Christi, Texas

Remote - Office from home. Help customers with their Life or Health insurance needs using Zoom or on the phone.

Licensed in the state of Texas.

E&O coverage.

MDU (Multi Dwelling Units) Telecommunications Territory Manager - 07/2010 to 6/2018

GRANDE COMMUNICATIONS, INC (Astound) – Corpus Christi, Texas

Responsibilities include managing territory given, training sales force, customer service, and developing focused promotional programs.

Fill orders, set appointments, explain services to customers, make cold calls and renegotiate contracts that are currently or getting ready to expire. 90% of sales are over the telephone.

Manage sales for thirty-seven apartment communities and work with the leasing managers and agents.

Customer Service - Contact new and existing customers to discuss how their needs could be met through specific products and services. Call center/Face to face/Phone experience/CRM

Identify prospective customers by using business directories and following leads from existing clients.

Select the correct products based on customer needs, product specifications and applicable regulations.

Create sales contacts with on- and off-premises accounts.

Prioritize tasks and projects to meet tight deadlines.

Prospect and conduct face-to-face sales calls with business executives and directors throughout assigned territory.

Attending weekly sales meetings and sales training.

Consult with businesses to supply accurate product and service information.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Designer - 02/2006 to 06/2010 MEI, INC.

MEI, INC. / TESTINGEER ENGINEERING, INC – Corpus Christi, Texas

Responsibilities included designing and preparing piping and tank drawings for construction and approval. Work with engineering and other disciplines to coordinate design and construction. Attended project review meetings and gathered input from other disciplines to implement the design. Followed through during and after phases of construction as built. Software used - AutoCAD, Excel & Word. Contract work.

EDUCATION

South Texas College - Corpus Christi TX - Emphasis in Mechanical Engineering Design

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