Data Entry, Call Center, Admin Professional Resume

Kimberley Gray

Fort Worth, TX

n ************@*****.*** n 682-***-****

Professional Summary

Dedicated and detail-oriented professional with over four years of experience in data entry, customer service, and administrative support. Skilled in managing inbound and outbound calls, maintaining accurate records, updating customer accounts, and supporting public health and financial data operations. Recognized for reliability, efficiency, and strong multitasking abilities in fast-paced environments. Seeking to contribute to a dynamic team as a Data Entry Specialist, Call Center Representative, or Administrative Assistant.

Professional Experience

Call Center Representative

One MCI – Killeen, TX — July 2025 – Present

• Handle inbound and outbound calls with professionalism and accuracy.

• Schedule customer appointments and provide information on services.

• Maintain accurate call records and follow up to ensure customer satisfaction. Call Center Representative

Valor Intelligence – Dallas, TX — July 2024 – June 2025

• Managed high-volume inbound calls for account opening and closures.

• Processed payments, updated customer information, and resolved account issues.

• Provided friendly, efficient customer service to ensure positive experiences. Call Center Representative

Keller Surveyors – Keller, TX — March 2024 – July 2024

• Conducted outbound calls to patients to complete surveys on healthcare visits.

• Recorded and submitted feedback data for quality improvement tracking.

• Ensured accuracy and confidentiality in all data collected. Data Entry Specialist

Ironhorse Financial – Irving, TX — January 2024 – March 2024

• Entered and updated warranty information with precision and timeliness.

• Verified client records and maintained organized data systems.

• Collaborated with team members to ensure information accuracy. Data Entry Specialist

Tarrant County Public Health – Fort Worth, TX — February 2021 – July 2023

• Supported multiple departments, including COVID-19, Epidemiology, DSRIP, and Revenue.

• Entered and verified medical data for immunization, tobacco, cancer, flu, and other health programs.

• Communicated with doctor’s offices via email and fax for record updates.

• Ensured compliance with data security and confidentiality standards. Education

Peloton College – Arlington, TX

Diploma, Medical Assistant, 2019

William B. Murrah High School – Jackson, MS

High School Diploma, 1996

Skills

• Data Entry & Database Management

• Customer Service & Call Handling

• Appointment Scheduling

• Account Maintenance & Payment Processing

• Microsoft Office Suite (Word, Excel, Outlook)

• Accuracy & Attention to Detail

• Communication & Time Management

• Confidential Recordkeeping

Contact this candidate