Patient Service and Administrative Professional
Resume:
Resume
Patricia M. White
Philadelphia, PA 19143
United States
Mobile: 1-610-***-****
*********@*****.***
Work Experience
****-**** ************, ************
Internal Revenue Service
Customer Service Representative
2900 Market Street
Philadelphia, Pennsylvania
Responsibilities: Address customer inquiries, resolve issues, and provide information about tax issues. Work directly with taxpayers to provide assistance, resolve complaints, answer questions to help resolve customer complaints. Also, direct taxpayer to the right department or supervisor. Provide over-the-phone technical assistance to individuals and businesses. Apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities.
2018-Present Philadelphia, Pennsylvania
Independent Contractor at LiveOps - Remote
Responsibilities: Provide remote-based self-employed independent agent network to virtual call center platforms and other information asset facilities.
Philadelphia, Pennsylvania
Greenhill Condomiums
1001 City Avenue
Front Desk Concierge
Responsibilities: Managing a highly professional Front Desk Attendant/Concierge oversee all customer service and security duties Greeting residents and guests by name Assisting with arrival issues Show guests to the elevator and escortt visitors to the proper destination within the lobby. Answering phone calls Overseeing deliveries to the lobby/mail-room area. Effectively communicate with other departments of the property operation as needed.
2014-2018 Philadelphia, Pennsylvania
Hospital of the University of Pennsylvania
Executive Assistant to the
Chief, Section of Hospital Medicine
Internal Medicine Division
Responsibilities: Supervised daily operations, including staff performance and completion of quality assurance reviews of clinical documentation. Assisted in the scheduling of 39 Hospitalist Internal Medicine doctors using the COAST and AMION Physician Scheduling Systems.
2006-2010 Philadelphia, Pennsylvania
Hospital of the University of Pennsylvania
Administrative Assistant
Penn Care Hospital Physicians
Responsibilities: Coordinate high volume front desk operations for 39 attending physician/hospitalist Penn Care Hospital Physicians and Penn Safety Officer within the General Internal Medicine department.
Use of sound judgment in response to a wide variety of inquiries; facilitate communication and follow-up. Provide administrative clerical support; types and prepares documents and reports. Facilitate incoming and outgoing mail and deliveries. Provide the attending physician/hospitalist support as needed.
Strong interpersonal and communication front desk skills and a professional demeanor to interact effectively with the hospitalists, patients, and their families.
1986-2005 Philadelphia, Pennsylvania
American Board of Internal Medicine, ABIM
HTML Production Coordinator
Responsibilities: Member of a team responsible for the development of the Practice Improvement Module (PIM) web-based self-evaluation tool software used for certifying internal medicine physicians.
Ability to work independently as part of a team and thrive in a fast-paced environment; while exercising initiative, independent judgment, and discretion in working with highly confidential matters.
Assist in planning and implementing the intranet’s elements and strategic growth; in addition, performed the critical task of constantly monitoring the intranet’s content for use by its audience.
Provide design (user interfaces) to meet stakeholder needs; interfaced with the development teams to ensure that the systems are built according to requirements; performed and wrote manual test cases and test checklists.
EDUCATION
Art Institute – Philadelphia, PA
B.A. in Graphic Design
University of Phoenix Online – Irvine, Az
B.S. in Information Technology
Ashford University – Clinton, Ia
B.A. in Health Care Administration
References Upon Request
C:/PW Resources/Resumes/PWhite Resume09112025
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