Restaurant Manager with 13+ Years of Leadership Experience

MR. DOUGLAS R. GLASGOW

Pronouns He, Him and His Email: *.********@*******.***

Baltimore, Maryland 21215 Mobile: 202-***-****

To Whom It May Concern:

I respectfully submit this cover letter and the attached resume for your consideration. I am interested in working for an organization where I can utilize applicable learning experiences in the food service and hospitality industry as a restaurant managerial professional. I circumscribe to over 13 years of restaurant experience ranging from local restaurant businesses to corporate chain restaurants with 9 years of executing leadership and management position. Given my verbose skillset which has endowed me to effectively manage the needs and challenges of this position.

I got into the industry on a dare that unlocked my professional vision and how I see food services. In 2011, I began working a Buffalo Wild Wings (BDubbs) as a server while attending Westwood College for business administration management. This exposure afforded me the opportunity to turn my serving job into a restaurant managers’ career allowing me to capitalize on my leadership skills. I have professionally matured in the way I see a dining experience and the importance of solidifying respect, dignity, honesty and integrity through happy staff, customers, and stockholders.

As a Restaurant Manager at RA Sushi, I provided a wide array of managerial duties to insulate equitable change during an abbreviated time frame. I pride myself in being named on “OpenTable” and the go to restaurant, positive google reviews while addressing and satisfying disgruntled customers. With my leadership style being diplomatic and empowering I established a healthy workplace rapport where team members we were supported during both professional and personal crisis.

Please grant me the opportunity to meet and discuss my qualifications in detail with you and join your team.

Respectfully,

Mr. Douglas R. Glasgow Mobile: 202-***-****

*.********@*******.***

Douglas R. Glasgow

Restaurant Manager

Location Baltimore, MD 21215

Mobile 202-***-****

E-mail *.********@*******.***

Highly proactive manager with over 13 years of experience in team leadership within the restaurant industry. A driven and passionate leader that encompasses various degrees of Restaurant Management (Bar Management, Front of House Management, Back of House Trainer, and Assistant General Management). Utilizing solution focused thought processes, sales, customer service. Demonstrated ability to effectively lead and motivate teams to achieve exceptional results.

Professional History

06-2025-Present Mucho Gusto Gambrills,MD

Assistant General Manager

Ensures safety and santitation requirements as per local jursidicitions and company policies and procedures. Maintains labor cost, COGs, delceloping, hiring and training of front of house staff. Manages daily operations including daily cash deposits, scheduling, ordering of supplies and goods. Steadied customer relations as it pertains to menu items and/or issues that arise during service. Increased foot traffic through social media (TikTok).

01-2024 -10-2024 RA Sushi Baltimore, MD

Restaurant Manager

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service restaurant including maintaining labor cost, COGs (by following ordering pars set by the company), cash handling, guest retention, opening and closing duties, as well as building, upholding, and constructing a steady customer base through the use of OpenTable and various social media tools provided by corporate. Administrative duties including scheduling (HotSchedules, NCR, and Harri), orientation and training via Omotenashi University. Screened, interviewed, reference verification, supervised, promoted, terminated staff for front of the house, back of the house and bar responsibilites. Managed over 50+ employees for scheduling and through direct oversight, payroll, timekeeping while managing mass volume of customers. Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service. Correctly calculated inventory and ordered appropriate supplies. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

02-2022 - 12-2023 The Brass Tap Baltimore, MD

Assistant General Manager

Provided a safe and fun filled environment for such protected communities such as the

LGBTQIA++ community through facilitating events such as Drag Brunch, Music Bingo, and Trivia

Facilitated daily operations of the restaurant including maintaining labor costs, cash handling, guest retention, opening and closing protocols, as well as building the customer base through coordinating with the appropriate upper management, social media coordinator and members of ownership alike. Partners with the General Management around building a staff schedule(7Shifts), hiring, and training schedules to coincide with business needs/demands. Some administrative duties are handled as needed that include but aren’t limited to the usage of Toast as it may relate to comps, voids, and discounts as well as guests’ reviews. Responsible for orchestrating a positive work culture and environment for employees and guests.

04-2021 - 01-2022 Tunnicliffs Tavern Washington, DC

Server

Assisted guests in making informed yet prompt decisions about food/ beverage menu options.

Served food and beverages promptly with focused attention to customer needs.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Maintained a clean and orderly dining area for an enjoyable guest experience. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. Worked with POS system to place orders, manage bills, and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Used slow periods to restock supplies, ice, trays, and delivery bags.

03-2020 - 03-2021 Total Wine & More Arlington, VA

Merchandiser/ Lead In-Store Pickup (ISP)

Supported guests in making wine, spirit and beer selections. Inspected merchandise for quality and arranged proper display location on floor. Monitored inventory levels and kept adequate stock in product displays on sales floor. Updated pricing and signage to complete product displays and educate customers. Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs. Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items. Lead in the troubleshooting of online orders during fulfillment times.

06-2012 - 06-2018 Buffalo Wild Wings DC Metropolitain Area

Host, Server, Bartender, Guest Experience Captain, Back of House, Certified Wing Trainer, New Restaurant Opener, Trainer, Shift Lead, Bar Manager

Aided in day-to-day operations of the restaurant including cash handling, scheduling, coordinating of special events and promotions, opening, and closing procedures. Properly trained, hired, and promoted staff as needed according to company standards/guidelines. Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Served high customer volumes during special events, nights, and weekends. Assisted with staff training, sharing expertise in bartending techniques and customer service best practices. Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts. Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues. Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking. Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues. Acquisition from franchise to corporate.

Education

09-2011- 01-2013 Bachelors of Science College Credits Earned; Business Administration

Management/Marketing Westwood College- Arlington, VA

08-2000 - 04-2002 Bachelors of Science College Credits Earned; Computer Information

Systems Edward Waters College- Jacksonville, FL

09-1995 - 09-1999 High School Diploma Woodrow Wilson High School - Washington, DC Skills

●Operations management (NCR)

●Customer engagement (In person, Online direct,Comment cards, Google/ Yelp Reviews)

●LGBTQIA++ sensitive/aware

●Recruitment (Indeed, Jobvite, Company Carrer Icon, Paper Application)

●Staff/ shift scheduling (7 Shifts, Hot Schedules, NCR, Harri)

●Point of sale (POS) system operation (Micros, Aloha, Toast, Clover)

●Organized & Well Stocked Food/ Alcohol Inventory

●Written and Verbal Communication with Upper Management+ Vendors for Services

●Ability to manage in Sports Bar/ Tavern, Casual/ Fine Dinning,Chain Restauarant utilizing policy procedures when maintaining professional etiquettes for Front of the House (FOH), Back of the House(BOH) and the Bar

●Restaurant Cleanliness - Ecosure Health Hazard Safety Procedures

Awards

●"Best Place to Reserve/Dine 2024", RA Sushi

●"Neighborhood Favorite Bar 2022", The Brass Tap

●"Top Sales and Retention 2022", The Brass Tap

Affiliations

●Omega Psi Phi Fraternity Incorporated (Initiated in 2002)

Certifications

● Serv Safe Food Handling Certification (Expiration 04-05-2027; ID No. 9867)

References Are Available Upon Request

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