Customer Service & AR Specialist
Resume:
CONNIE
BLACKWELL
Customer Service or
Accounts Receivable
DETAILS
*************@*****.***
Burlington, 605 Ridgeway Dr.,
SKILLS
• Microsoft/Word/Excel
• Team Leadership
• Excellent communication skills
• Detail-oriented
REFERENCES
Reference available upon request
SUMMARY
Customer-oriented individual with strong work ethic and excellent communication skills. Looking to obtain a position with a company with a driven environment to utilize my experience with Customer Service or Accounts Receivable.
EXPERIENCE
Apr 2010 — Nov 2024
Customer Service
McComb Industries
Handle customer inquiries and billing questions. Contact the customer about past due invoices. Work with sales in handling customer complaints. Locate resources for problems best option for the customer. Assist in training peers on improving customer service. Received customer orders and made sure to track orders to see if there were any issues and that the orders were shipped on time. Contact the carrier for customers when tracking shipments is necessary. Order yarn. Update Efficiency Report weekly. Enter yarn into the yarn warehouse.
Oct 1998 — Dec 2007
Account Receivable Analyst
Gold Toe Moretz, LLC
Analyze the Segmented A/R aging report to prioritize collection contacts. Develop close rapport with customer base and internal sales organization to maximize collection efforts/minimize accounts receivable balances. Work with operations and sales to resolve customer disputes related to Invoicing and deductions. Present unsuccessful
collection accounts to the Corporate Team Leader for consideration of outside collection agency or legal placement. Evaluate potential bad debt accounts at least quarterly and present written details for management review of possible write-offs.
Dec 1993 — Dec 1997
Customer Service
Gold Toe Moretz, LLC
Work and maintain major retail accounts. Work with production planning and the warehouse to make sure orders are shipped correctly and on time. Work with the sales force and the customer in maintaining and analyzing their orders. Order entry.
Dec 1992 — Dec 1993
Clerk Accounting/Expeditor
Gold Toe Moretz, LLC
Collected information for chargeback for the credit department. Expedited order through the plant so that they would ship on time. Filing Clerk.
Mar 1977 — Apr 1993
Pairer
Gold Toe Moretz, LLC, Burlington, NC
Inspected the quality of socks while pairing promptly. EDUCATION
2008 — 2010
Associate Degree in Medical Billing and Coding
Piedmont Community College, Yanceyville, NC
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