Recall Repair & Automotive Sales Specialist
Resume:
Joel Mends
Powder Springs, GA *0127
********@*****.***
Objective:
Seeking a challenging position with a dynamic organization, which will utilize my excellent work skills, provide challenges, combined with my self-motivation, and critical analysis that will benefit the company and help me grow professionally.
Professional Experience:
Recall Repair Specialist
MarketSource May 2019 – Present
The Recall Repair Specialist is responsible for managing a designated territory to ensure the completion of critical Takata airbag recalls and other OEM repair initiatives. This role involves direct interaction with vehicle owners, conducting field visits, and utilizing Salesforce.com to manage repair cases effectively. The specialist will educate vehicle owners on the importance of repairs, develop relationships with dealerships, and ensure compliance with manufacturer procedures for mobile repairs.
• Conduct field canvassing and face-to-face visits to facilitate repairs or close cases.
• Utilize MarketSource Salesforce.com Dashboard to review repair case assignments and closures.
• Act as a subject matter expert on Takata Airbag Recall and other repair information.
• Complete, upload, and record all information in Salesforce.com according to specific requirements.
• Utilize mapping and route optimization tools to maximize productivity.
• Educate VIN owners on the importance of getting their vehicles repaired.
• Develop relationships with assigned dealerships and field team members.
• Secure replacement parts and tools according to policy.
• Return defective or replaced parts and complete the necessary documentation. Sales Manager
Heritage Volkswagen of West Atlanta– Lithia Georgia January 2016 – May 2019 Provide customer with all the information they need while searching for the perfect car at our dealership. And give them the opportunity to own a car without having to face denial regardless of credit history; and negotiate deals closed deals with all customer. Customer Care Associate
Home Depot –Atlanta Georgia August 2014 – January 2016 Worked on strategies and objectives toward making a better customer experience. Resolving customer issues and concerns, and supporting service to include motivating, coaching, training, developing, and communicating with peers.
Sales Manager
Atlanta Best Auto Brokers – Marietta Georgia September 2007 – August 2014 Our agenda is to provide our customers with the opportunity to own a car without having to face denial regardless of credit history; we are the home of guarantee credit approval As the Sales Manager, I oversaw all facets of Automotive Finance and Sales management, which includes:
• Revenue Maximization
• Sales, Marketing & Training
• As Sales manager, I trained, directed, and supervised the sales staff. I coordinate the operation of our sales department by establishing territories, goals, and quotas for our sales team. Finance Manager
Town Center Kia - Kennesaw Georgia November 2004 – September 2007 We pride ourselves on our ability to quickly, and easily provide financing solutions for our customers, we are experts in helping credit-challenged individuals obtain financing for their new vehicles.
• Ensure lenders that will handle sub-prime customers.
• Increased the profit center of the sub-prime customers market ensuring that the dealership stayed competitive in this volatile market as well as profitable.
• Reviewed findings with upper management and addressed any problem areas. Operations Manager
Avondale Square Mall – Decatur Georgia November 1998 – November 2004 Avondale Square Mall is a 195,000sq.ft. Shopping center located in the heart of Decatur. The mall is home to approximately 182 tenants operating various types of retail businesses where I managed the day-to-day operations of the mall.
Planned, directed, recommended, and implemented the policies and procedures to ensure the physical protection and security of the Mall. I oversaw the maintenance collection and effective operations of the Mall. I also acted as a liaison with local law enforcement agencies on all matters pertaining to security.
Education:
Milford Military Academy Graduated 1986
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