Operations and Data Entry Specialist with Payroll and Title Expertise
Resume:
Stephanie Cox
Fairburn, GA *****
******@*****.***
Work Experience
Bussiness Partner
EMC Clean Bio-Forest Park, GA
March 2023 to October 2025
• Processed payroll for all company shifts, maintaining accuracy and timely distribution
• Managed and supervised three shifts, overseeing daily operations and workflow efficiency
• Served as the authorized Heartfield-Jackson signature forger for official EMC documentation
• Handled bookkeeping duties, including financial recordkeeping, expense tracking, and reconciliation
• Prepared and processed invoices for clients and vendors, ensuring accurate billing and payment records
• Responded to client inquiries via email daily, maintaining professionalism and quick response times
• Scheduled and coordinated meetings for over 27 businesses under EMC’s management
• Supported operational planning, team coordination, and policy compliance across departments
• Contributed to process improvements to enhance communication, productivity, and organization Title Specialist / Data Entry
IAA TITLE Specialist-Atlanta, GA
November 2021 to October 2024
• Processed titles for multiple vehicle insurance companies, including State Farm, Progressive, Geico, and others
• Maintained data records, entered information in spreadsheets, and corrected data errors to ensure accuracy
• Filed documents within customer and agent files for multiple insurance providers
• Followed up on missing documents and identified opportunities for inventory reduction at the branch
• Transferred title ownership from vendors to clients and ensured documentation compliance
• Answered inbound calls and processed title updates, document requests, and service inquiries
• Printed daily checks for title processing and managed distribution to various branches nationwide
• Sent titles and paperwork to multiple state DMVs, including GA, SC, CA, MS, PA, AZ, FL, NJ, and NY
• Ensured T-19 documentation compliance and completed Owner Retains, House Bills, and DMV packages
• Communicated daily with insurance providers and updated data in company systems Delta Dental / Data Entry Records
Delta Dental Care Center (Remote) Delta Dental-Alpharetta, GA February 2022 to June 2022
• HMO and PPO Insurance Assistance
• Customer Service Representative
• Data Entry Spreadsheet, database, input numbers and other information into a computer system by maintaining date records files
• Inbound and Outbound Calls Daily
• Responding to customer electronically or written inquiries and providing excellent
• Document each customer encounter or resolution in the appropriate computer system
• Maintain production standards, counts and inquiry turnaround as needed through out the Day CPTA / Collection Specialist (Remote)
Vital Recovery-Norcross, GA
March 2019 to February 2022
• Dispatch & Monitor Calls /Inbound And Outbound
• Account Management
• Collecting Debt
• Customer Retention
• Payment Process and Notate Account Daily
• Scheduling Accounts Arrangement Payments
• Email And Follow Up Daily With Notes In Regards To Customer’s Accounts Business Banking Specialist
COCC Banking-College Park-GA
September 2021 to January 2022
• Service Community Banks With Accounts
• Products Document
• Process Payments
• Input Information on File
• Take Inbound And Outbound Calls
Data Entry
Boyd Corporation-Robert, LA
August 2019 to December 2019
• Typing information into electronic formats
• Process Spreadsheet or Specific Software
• Entering Accounts Records
• Maintain Information on Computer System
• Quickbooks
Receptionist & Accounting & Administrative Assistant city of stocbridge-Stockbridge, GA
February 2017 to December 2019
• Responsible for maintenance of special events calendar
• Accepted event payments for both the Ted Strickland Community Center and Merle Manders Conference Center
• Schedule appointments for and confirmed details for special events
• Process checks, money order and credit card payments, as well as process Payment refunds for clients
• Use MS Office applications to produce spreadsheets, maintain database Records and payment processing software
• Provide excellent customer service via phone and email, meet and greet Office visitors
• Assisted with other duties assigned/ Book Keeper/Quickbooks Inspection Specialist Daily Status Report
Bank OF America
August 2014 to March 2017
Tracker Assignment Table data on a daily basis. WCC Report must have a client box number on file/ Book Keeper. Copies of Rental Agreement and Substitute Forms. Fax execute daily status report to PMO/ Quickbooks
Assistant Secure Records Offsite Storage Services For Business Iron Mountain
May 2012 to July 2014
• Separate data from disaster physical records
• Administer policy format and location to different business
• Valuable office space to secure storage for records
• Scan documents
• Cost-effective document shredding for business of any sizes Title Specialist II
Education
Medical (Diploma)
Atlanta Area Technical College-Atlanta, GA
June 2013 to June 2013
Cosmetology (Diploma)
Atlanta Area Technical College-Atlanta, GA
June 2011 to June 2011
High school diploma or GED
Georgia Perimeter College-Atlanta, GA
February 2005 to February 2005
Skills
• Paralegal experience
• Word processing
• Procurement
• Data collection
• Scheduling
• Amazing Charts
• Prompt engineering
• HubSpot
• Google Docs
• Mentoring
• Cardiology
• Otolaryngology
• Hospitality
• iOS
• Cost accounting
• Organizational Skills
• Grammar Experience
• Time management
• PeopleSoft
• Human resources
• Emergency medicine
• Pharmacy Technician Experience
• Governmental accounting
• Skills: Proficient in Microsoft Office Suite, Book keeper, Quick Books, social media applications an internet databases
• Public accounting
• Billing
• Administrative Assistant
• Accounts receivable
• Debits & credits
• HR sourcing
• Laboratory experience
• Patient monitoring
• Software development
• Medical administrative support
• CPT coding
• Insurance sales
• Financial software
• Live chat
• Product marketing
• Data entry
• Yardi
• Pivot tables
• Manufacturing
• Microsoft Excel
• Data analysis skills
• Microsoft Project
• Technical accounting
• Communication skills
• Microsoft Word
• Interventional cardiology
• Customer support
• Clerical
• Outlook
• Account analysis
• Order fulfillment
• Receptionist
• Computer operation
• Client services
• Urgent care
• Outpatient
• Workday
• Software deployment
• Quality assurance
• ICD-9
• Medicare
• Software troubleshooting
• ADP
• Revenue cycle management
• Sales support
• APIs
• Balance sheet reconciliation
• Visio
• Telecommunication
• General ledger accounting
• HRIS
• Accounting software
• Medical Billing
• Mac OS
• Analysis skills
• Microsoft Powerpoint
• Management
• Office management
• Sage
Certifications and Licenses
Certified Notary Public
Medical Coding Certification
AHIMA
Bar
Certified Payroll Professional
Fundamental Payroll Certification
RHIT
Certified Coding Associate
ICD-10 Certification
Certified Coding Specialist
Medical Billing Certification
Securities Industry Essentials
Series 6
Series 7
Certified Professional Coder
Certified Medical Assistant
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