Customer Support & Retail Operations Specialist

EXPERIENCE

Front-end/Cashier Associate, Walmart, Monroe, NC

Smile, greet, and thank customers with a positive attitude, while processing cash, checks, credit, WIC,and other credit/subsidy programs, checking customers out quickly and accurately. Answer customer questions and help them with their needs. Keep area clean and presentable. Maintaining cash registers and counting cash at the beginning and end of a shift, and maintaining records. Started as Stocking Associate for grocery and general merchandise from pallets to individual products on shelves, hangers, and hooks.

Merchandising Services Associate (MST), Lowe’s Home Improvements, Matthews, NC

Majority of time spent in activities that did not involve direct interaction with customers, however, the role was expected to engage with customers when the opportunity arose. Provided customer service at all times through the execution of Lowe's customer service policies and programs. Moved beams and grids, rotated stock, built product displays using power equipment (e.g., lifts, order pickers) per project instructions/planograms. Confirmed that product pricing information was visible and replaced any missing pricing labels. Ensured cross-merchandized, side stacked products, j-hooks and gravity fed bins are placed appropriately, helping to drive add-on sales. Detected signs of theft, and other security risks, and communicated them to management and/or Asset Protection.

Lead Investor/Project Manager, Carolina Property Investments Group, LLC, Charlotte, NC

Startup business pursued real estate investments nationwide. Managed product services, strategic direction, and acted as lead investor for real estate investment organization. Bought/sold homes and multi-unit apartments for wholesale, conversion to rental properties, or renovation and resale.

Manager of Product Management, Donnelley Financial, Charlotte, NC

Leadership of strategy for client-facing, SaaS applications used in the production of marketing, shareholder, and SEC compliance publications. Groomed the product roadmap, requirements development and prioritization, and release planning for client-server and web-based products. Envisioned, designed, and managed product development for a web-based product platform, which improved performance, workflow, and table import and content editing using Microsoft Office.

Manager of Application Development, Donnelley Financial, Charlotte, NC

Management of the development team for web and client/server content publishing applications for mutual fund prospectuses, annual reports, and product updates. Provided hands-on product/project management, business requirements authoring and application design, and prioritization of features for each release. Combined remote product-focused developers into a single team for coverage and flexibility across products and releases. Provided improved support and release capacity for growing customer base for software solutions.

Information Technology Manager, Cadmus Communications

Assumed management and combined production prepress and graphic arts support with information technology teams; converted from AS/400 coax terminals to PC-based networked workstations; upgraded telephony system; expanded ethernet to 100,000 sq.ft. typesetting/print manufacturing facility.

Advanced Technology Coordinator, Washburn Graphics (A Cadmus Company)

Supported graphic arts, typesetting, and prepress and typesetting production and technology. Worked with internal production and customer production teams to convert from traditional production to digital workflow and tools including cross-platform integration between Scitex, Macintosh, Windows, and Unix platforms.

Group Leader / Developer, Computer Sciences Corp. (@ US-EPA)

Team Lead for developer team supporting Regional Acid Deposition Model and Ozone program using ArcGIS and SAS/SASGraph for envisioning data generated using supercomputer-based atmospheric meteorologic and emissions models.

Graphic Systems Analyst, THE NATIONAL GEOGRAPHIC SOCIETY

Principal contributor to introduction of a Geographic Information System into National Geographic. Tasks included requirement interviews/documentation, RFP authoring, benchmark design/evaluation, hardware/software and ESRI’s ArcGIS; development of conversion tools and processes for moving mapping data from database/compilation systems (GIS & AutoCAD) to magazine production platforms.

Programmer Analyst, Autometric, Inc. (GIS Division)

Development of multi-platform (i.e., Unix, VAX/VMS, & Windows) versions of GIS software for use by various agencies such as the US Army Engineering Topographic Lab, Defense Mapping Agency (DMA), Soil Conservation Service, US Fish & Wildlife Service; Tasks also included training US Army and domestic agency personnel on GIS use map map projections.

EDUCATION

MA, Computer Science, Ball State University

- Systems Analysis, Computer Graphics (CAD,GIS,Image Proc), Programming

BA, Geography/Cartography, Syracuse University

- Cartography (Map Design and Graphic Arts), Surveying, Photogrammetry, Remote Sensing

CERTIFICATIONS

Scrum Fundamentals Certification (2022)

Product Management, Pragmatic Marketing (2005)

SOFTWARE SKILLS

Microsft Office (Word, Excel, PowerPoint, Outlook), Visio, Project, Adobe InDesign, Acrobat, Illustrator, Photoshop, Quark Xpress (and many other now defunct tools.), Several web-implementions of GIS, especially of ARCGIS.

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