Transportation & Logistics Leader with CDL A Hazmat

KEON BUSHAY

Miami, FL ***** ********@*****.*** 305-***-****

CDL Class A Hazmat Endorsement Transportation & Logistics Professional

Professional Summary

Results-driven logistics and transportation professional with 10+ years of experience in commercial driving, dispatch coordination, customer service, and frontline team supervision. Proven ability to lead personnel, optimize routes, ensure DOT compliance, and deliver on-time service in high-pressure environments. Currently seeking a transportation or logistics manager position to apply operational leadership and safety-focused discipline.

Core Competencies

• Fleet Supervision & Logistics Coordination

• DOT Compliance & Safety Training

• Route Optimization & Scheduling

• Dispatch Operations

• Driver Training & Coaching

• Load Planning & Delivery Management

• Customer Service & Grievance Resolution

• Performance Metrics & Quality Control

Professional Experience

Class A CDL Driver

Attentiveness To — Miami, FL February 2018 – Present

- Operated Class A vehicles for regional deliveries while maintaining 100% DOT compliance.

- Planned and optimized routes to increase on-time delivery rates by 20%.

- Trained new drivers on vehicle inspections, trip planning, and safety procedures.

- Maintained a clean safety record and ensured accurate log-keeping.

Installation Technician / Field Supervisor

Cavo Communications — Davie, FL May 2017 – December 2017

- Supervised and coached a team of 3–5 technicians quarterly.

- Led initiatives that boosted customer satisfaction and installation efficiency.

- Maintained 95%+ production rating and 100% service satisfaction.

- Handled customer escalations and on-site service recovery.

Over-the-Road (OTR) Driver

U.S. Xpress February 2016 – December 2016

- Managed long-haul freight transport across multi-state routes.

- Conducted vehicle inspections, weight compliance checks, and accurate log maintenance.

- Maintained professionalism and delivery consistency nationwide.

Customer Service & Call Center Roles

Various Companies (Cigna, Tiger Direct, LLE Consultants) 2008 – 2016

- Handled high-volume inbound calls including enrollments, policy support, and Medicare guidance.

- Trained team members on call center protocol and compliance.

- Resolved customer complaints, processed transactions, and maintained performance KPIs.

Lead Production Operator / Loader / Receiver

National Beverages, FedEx Ground 2013 – 2015

- Led product packaging, machine operation, and material loading processes.

- Ensured product quality and proper inventory handling.

- Assisted with warehouse logistics and safety compliance.

Education

Bachelor of Arts in Psychology

Walden University – Minneapolis, MN December 2019

Licenses & Certifications

• CDL Class A – Active

• CDL Class B – Active

• Hazmat Endorsement – Active

• Valid Florida Driver’s License

Contact this candidate