Senior Administrative Specialist and Office Lead

Samantha Hunt

**** ******* **

Placerville CA ***67

***/***-****

*********@*****.***

Work Experience:

El Dorado County Placerville CA 12/2024 to Current

May provide lead direction and training to a small group of office support staff; organizes, assigns, and monitors subordinates' work; sets priorities and provides guidance and training based on established policies and procedures; follows up to ensure appropriate completion of assigned work. May provide input into employee performance, selection and other personnel decisions. Performs advanced and specialized office support work which typically requires some specialized subject matter knowledge, including interpretation and/or explanation of program policies and procedures as well as coordination of detailed or specialized office activities related to the department to which assigned. Provides specialized department information, including detailed program-specific information, to County executives, managers, clients, outside agencies, and others; searches for, receives, and explains complex rules, regulations, policies, procedures, and technical office operations; explains external laws, regulations, ordinances, and policies as they relate to clerical/technical/office functions. Assists clients in completing complex forms for the purpose of documenting specialized program-related information; provides advanced customer service in a calm, helpful, and effective manner.

Researches, compiles, maintains, and processes statistical, financial, and/or other numerical data to support specialized office functions; creates spreadsheets, logs, and other clerical tools to assist with maintaining information. Performs the more difficult and specialized clerical tasks related to personnel, payroll, budgetary, purchasing, inventory, and other departmental administrative functions; completes special tasks and projects that require substantial independent judgment and time management. Maintains routine accounts payable/receivable and billing records, applying knowledge of specialized program requirements; maintains standard ledgers and account records; enters data into worksheets; matches invoices with orders, reviewing and verifying for completeness, accuracy, and consistency; computes, collects, and receipts monies and fees, including large sums; performs routine account adjustments within limits of authority; compiles information and prepares reports for budget purposes. Performs routine clerical case management duties, applying advanced knowledge of administrative, legal, financial, and/or program-related requirements; researches, reviews, and resolves complex documentation problems; determines, maintains, and tracks case information and status; identifies needed documents and proactively takes required actions; contacts and meets with clients, victims, parolees, and others to obtain forms/documents, arranges payments/services, and otherwise helps them meet obligations; coordinates case administrative activities with managers, professional staff, and/or other work units as appropriate. Performs a variety of clerical medical records duties, provides for intake and registration of patients; interviews patients to obtain medical information and appropriate documentation required to open patient charts; transcribes patient information histories, physical examination notes, and related patient medical information containing specialized medical terminology; and reviews financial and insurance status of patient; explains treatment costs and methods of payment; performs periodic re-evaluations, re-determinations, and adjustments as necessary.

Reads and processes various legal documents such as court calendars, court orders, booking slips, probation reports, police reports, criminal records, petitions, proofs of service, arrest warrants, and other legal information; verifies, codes, edits, enters, and retrieves legal data; may access or have access to confidential statewide data files. Receives, reviews, and imports legal documents, arrest, citations, or incident records, probation reports, files, and cases to identify inaccurate, inconsistent and unclear codes, data, and other information; notifies and assigns to the appropriate staff member; may participate in resolving problem situations related to various legal documents received; Checks court and legal documents for proper authorization, obtains missing signatures, and prepares court files; processes, maintains, and distributes case discovery.

Designs, formats, edits, and creates documents requiring difficult layouts and the use of specialized technology; creates departmental booklets, flyers, and websites. Compiles complex materials for meetings; prepares agendas and attends meetings to take summary notes as required. Maintains records, and processes various forms, applications, permits, or other documents specific to the department or division unit. Types correspondence, reports, forms, and specialized documents related to the functions of the organizational unit to which assigned from drafts, notes, dictated recordings, or brief instructions, using a typewriter or word processor; may draft various documents based on brief instructions; proofreads and checks material for accuracy, completeness, and compliance with departmental policies; verifies correct English usage, including grammar, punctuation, and spelling. Performs other routine clerical support work as required, which may include, but is not limited to, receiving and screening visitors and checking them in for appointments; copying documents; typing correspondence, reports, forms, and specialized documents; filing/retrieving files; processing mail; faxing information; screening telephone calls and taking messages; collating documents; maintaining lists and logs; scanning/imaging/indexing documents; opening and distributing mail; processing outgoing mail; ordering and maintaining inventory of supplies and forms, etc. Attends various meetings and trainings as required or appropriate. Performs related duties as assigned.

Junk Car Removal Placerville CA 08/2020 to 04/2023

I manage 3 office staff and 5 drivers. I place ads on social media for Junk car removal. I respond to messages and phone calls to get all the needed information. Verify paperwork is correct to be able to take the cars. Then I have to send vin numbers for price quotes. Once I receive the price quote, I schedule a pickup for the vehicle according to geographical location. Once vehicles are picked up and dropped off, I enter all data into a spreadsheet and verify the accounting.

Visiting Angels, Cameron Park 02/2020 to 03/2021

In home care, my duties changed according to the clients’ needs. Basic house cleaning (clean bathrooms, kitchen, bedroom, general living area). Cooked, did laundry, assisted with self-care. Logged shift notes for client’s daily needs and any health changes.

State of California Rancho Cordova CA 09/2007 to 08/2016

Started in the research and response unit answering phones, responding to individuals email inquires for updates and finding unclaimed property. Also responding to letters from individuals requesting research and request for claim forms and how to claim. (About 6 months).

I was asked to participate in the FTB claims evaluation doing strictly owner claims that were reported with social security numbers (2 to 4) months. When that unit started to be shifted to FastTrack I was moved to regular claims and started doing stock claims, heir claims simple and complex, and then trained on business claims. I also worked at the front counter from time to time. (approx. 1 year)

Gina Doll and Julia wing then asked me if I would be interested in the Investigator Unit. I decided to take them up on the offer since I knew all types of claims. Since then I have a broad knowledge of complex heir claims and business claims. I audited the new hires claim packages. Keep records of what needs to be addressed with them. I also assisted my Analyst in complex claims that are sent back to them by the evaluators to do. I am the go to person for the new hires when they have questions on claims. I am always open for questions no matter who it is. They know if I don’t have the answer, I will find it. I contacted holders and investigators on a daily occurrence to get additional information that is needed. I have also done some legal memos and procedure changes.

Caremark Rancho Cordova CA 05/2001 to 06/2006

Provided customer service over the phone., researched insurance issues(why they wouldn’t pay, if pharmacy was entering incorrect information), order statuses, placing orders.

(4 years)Went on to be a team lead. Dealt with escalated calls, Shipping returns and delays.(1 year) Became a manager handling team stats, attendance, phone coverage, policies and procedures, charting data, and training new employees.

Education

Folsom Lake College

08/2007 to 12/2010

Major Business

28 units

Professional References

Gina Doll

916/425-6332

State of California

Jaime Laimburg

530/363-5857

El Dorado County CA

Charlie Carl

209/329-3687

Sierra Tree Specialist

Jessica Rice

530/908-5983

Sacramento Refrigeration

Debbie Metoyer-Spieth

530/621-6321

El Dorado County

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