Customer Service & Administrative Professional
Resume:
PAMELA EASLEY-JOBE
Pflugerville, Texas 78660
************@*****.***
Highlights
* Professionally certified in excellent customer service skills
* Strong interpersonal skills, positive and professional attitude, committed to accuracy, problem solving and leadership skills
* Broad analysis in a range of business functions
* Works well under highly pressured situations and able to meet required deadlines
* Proficient with all MS Office software 2000 to 2010, Word Perfect, and additional business software applications
Professional Experience
Extended Stay America
Guest Services Representative
Jan 2025- Present
• Process guest reservations
• Perform daily data reports
• Customer and Hospitality Service
• Do daily billing and inventory management
RNS Notary LLC
Notary Republic / Loan Signing Agent
Nov 2020 - Present
• Setup appointments
• Keep records of signing
• Customer Service
• Notary sign documents
Pflugerville ISD
Guest Educator - Substitute
Aug 2023 - Aug 2024
• Provided instructions to students
• Give assignments to students
• Supervised classroom
Artech LLC (Aveva)
Logistics Order Specialist
Jan 2022 – July 2022
• Configure and Program hard keys with company software
• Process shipping orders.
• Document inventory.
Artech LLC (Apple)
Data Analyst
May 2021 - Jan 2022
• Verifying Business owners information for Apple Maps.
• Perform task for approval or rejection of acceptance.
• QA of the production testing environment
Artech LLC (Emerson)
Scan Administrative
Sep 2021 – Oct 2021
• Scan Accounting documents.
• Prep documents for scanning process.
• Assist with boxing Archived documents.
Artech LLC (The State of Maryland Unemployment Workforce)
Customer Service Representative
June 2021 – July 2021
• Assist customers with Unemployment services. • Research issues to help with customers accounts. • Consult with State Employee about difficult cases.
Volt Workforce Solutions (Apple)
Order Support Specialist July 2019 – April 2020
• Consulted with customers about orders.
• Made corrections to orders with appropriate order codes.
• Research orders to make corrections for processing.
• Processed payments and resolved any issues to complete orders.
Pflugerville Independent School District
Educational Assistant Sep 2015 – July 2019
• Assist Primary Teacher in classroom procedures to
• Work one on one with students on academics
• Give test and test on intellectual standards
• Participates in inclusion classes with essential students
Apple One (Austin Energy)
Customer Service Representative
June 2015 - Sep 2015
• Open new customer energy accounts
• Troubleshoot issues with utility services
• Took payments on customer accounts
• Made contract age to resolve payment issues
Key Staff (Paco Tech)
Quality Control Analyst Oct 2014 - June 2015
• Check for accuracy of PDF files
• Data Entry of new files being processed into digital files
• Process old and new files to be entered in digital system
• Scan documents into PDF files
Insight Global (Hart Intercivic)
Quality Analyst
June 2014 - Oct 2014
• Testing accuracy of their voting systems
• Checking the ballot count making sure its recorded correctly
• Run multiple test with Engineers and Programmers on quality and quantity
• Test audio video with ballot and voting machines
Worksource (Gila LLC)
Business Analyst
Dec 2013 - June 2014
• Assisting both BA and Jr BA in their daily workloads
• Checking Excel spreadsheets for accuracy in Client files
• Adding projects in the Salesforce application database
• Correcting Client files in the Titanium software
Emplyment Gap: Took some Courses
Consulting Solutions: Jul 2013 - Dec 2013
Student/Volunteer- MCITP and A+ Plus Certificate
• Learn all areas of Soft, Network, and Hardware Support
• Through learning in Windows 7, Active Directory and Windows Server 8
• Covering backup/recovery of data and databases
• Rebuilding computers to be knowledgeable in Hardware repair
• Goodwill Quality Assurance testing, and breakdown and build systems
• Austin Freenet Image PCs using Clonezilla
• Consulting Solutions Net Member Networking Team
• Austin Tele Services ATS Internship, refurbishing and testing Cisco Routers and switches
ADT Security Services
Residential Representative Feb 2013 - Jun 2013
• Sell reactivation services and upgraded products within assigned territory to customers who have a previously discontinued ADT systems
• Identify prospects utilizing creative lead generating techniques such as: cold calling, prospecting, door knocking, clover leafing, networking, repeat business and referrals
• Present sales presentation and proposal to prospects, follow up with prospects and prepare final contracts for signatures
• Process work order and complete all sales paperwork post instillation follows up
• Generate referrals
Department of Assistive and Rehabilitation Services
Systems Analyst Aug 2004 - Apr 2012
• Supported Desktops for all staff and external vendor staff
• Configured users accounts in Active Directory and monitored group polices
• Generate trouble tickets using the Heat internal ticket logging system
• Provide instructional documentation and weekly reports on research projects and other Information Technology operations, auditing inventory
• Project management
Education
Huston-Tillotson University, Austin TX
Aug 1993 – May 1997
Bachelor of Arts in Business Administration
Minor in Business Management
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