Customer Resolutions, Consultative Sales & Detail-oriented
Resume:
F. Divine Uzochukwu Ibeano
Charlotte, NC *****
******.***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medicare Sales Representative
SG Benefit Providers-Charlotte, NC
May 2025 to September 2025
• Educate potential customers on the benefits and features of various Medicare plans, resulting in increased enrollment rates
• Utilize CRM software to track leads, manage customer interactions, and forecast future sales opportunities
• Maintain accurate records of all sales activities, including client interactions, proposals submitted, and closed deals
Licensed Insurance Agent
Everise-Charlotte, NC
May 2023 to August 2024
• Positioned Medicare beneficiaries into suitable Health (ie. Medicare Advantage) or ancillary (ie. dental, vision) plan following analysis
• Maintained open communication and demonstrated integrity to build rapport
• Knowledge of State and Federal (ie. CMS, Medicare) compliance regulations Licensed Health Agent
HealthPlanOne-Charlotte, NC
July 2022 to December 2022
• Supported Medicare sales initiatives
• Followed company and client (ie. Humana) approved documentation, call flows, and quality compliance Credit Representative III
Cato Corportion-Charlotte, NC
August 2021 to July 2022
• Trained new colleagues to provide call center floor support
• Reviewed emails, letters, and online chats to troubleshoot and resolve customer issues
• Effectively communicated with customers to bring resolution to debts on consumer account Medicare Insurance Agent
QuoteManage-Charlotte, NC
July 2020 to December 2020
• Managed enrollment into suitable Medicare plan
• Communicated weekly/monthly policy generation against targeted sales goals
• Promptly resolved customer requests (ie. billing, benefits) Patient Support Staff
G4S Secure Solutions USA-Charlotte, NC
May 2019 to July 2020
• Coordinated and individually reviewed schedules for efficient, timely transport of patients
• Performed Behavioral Health patient transport with 2 major healthcare systems in the area (ie. Novant, Atrium)
• Attentively inspected legal documentation for compliance and coherence Licensed Sales Agent
Teletech (UHC)-Concord, NC
October 2018 to August 2019
• Established interpersonal relationships during needs analysis
• Operated in a strong, diverse team
• Directed customer interactions from examination through plan determination and enrollment Benefits Advisor
GoHealth-Charlotte, NC
August 2017 to July 2018
• Advised of suitable ACA products following analysis for effective utilization
• Processed underwriting decisions during the Special Enrollment Period season Patient Care Advocate
Express Scripts-Charlotte, NC
October 2016 to June 2017
• Resolved mail order pharmacy issues through patient and doctor order analysis
• Independently reviewed and communicated patient's medication information
• Support the execution of education in the accurate disclosure of pharmacy benefits and services Medicare Insurance Agent; Metlife Insurance Agent
TZ Insurance Solutions LLC-Charlotte, NC
August 2015 to June 2016
• Positioned beneficiaries into specific product/plan that best accommodates their needs
• Knowledge increased of various Medicare products (Medicare Advantage, PDP plans)
• Completed entry-level underwriting for MetLife Insurance products (ie. Final Expense, Term Life) Pharmacy Support (Relay Health)
McKesson-Charlotte, NC
December 2013 to November 2014
• Oversaw medical claim adjudication (UB04 & HCFA) and tracked monitoring of medication adverse events for 6 Managed Care Optimizer (MCO) offices in NY
• Compliantly adhered to FDA guidelines for postmarketing safety
• Executed pharmacovigilance in role through recognition and evaluation o Pharmacy Technician
CVS Pharmacy-Castle Hayne, NC
May 2013 to November 2013
• Administered daily pharmacy inventory
• Resolved insurance billing issues with proper claim adjudication
• Compliantly adhered to Federal and State regulations during patient data collection, prescription filling and dispensing
• Upheld calm disposition while de-escalating difficult/irrate customer interactions Education
Biology (BS)
North Carolina Central University-Durham, NC
August 2011
Upper secondary education
Bachelor's degree
Biology (Bachelor's degree)
Skills
• Teamwork
• Managed Care
• Customer retention
• Negotiation
• B2B sales
• Typing
• Telemarketing
• Organizational skills
• Data analysis skills
• Microsoft Excel
• Life Insurance
• Leadership
• Health Insurance
• Analysis Skills
• Microsoft Word
• Outside sales
• CRM system proficiency
• Customer Service
• Presentation Skills
• Time management
• Customer support
• Windows
• Behavioral Health
• Underwriting
• Contracts
• Medical Terminology
• Phone etiquette
• POS
• Microsoft Outlook
• Microsoft Powerpoint
• Active Listening
• Inside sales
• Freight
• Sales
• Employment law
• Attention to Detail
• Driving
• Interpersonal Skills
• Medicare
• Account management
• Appointment scheduling
• Medical Billing
• Outbound calling
• Data Entry
• Care plans
• Data Collection
• Insurance Verification
• Microsoft Office
• Sales administration
• Sales support
• Effective Communication
• DocuSign
• Cold calling
• Conflict management
• ATS
Certifications and Licenses
Life & Health & Medicare Supp and LTC Insurance Licenses January 2015 to July 2027
NPN# 17466114
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