Data Entry & Customer Service Specialist Resume Title: Experienced
Resume:
SKILLS
Strong Work Ethic
Team Player
Adaptable
Detail Oriented
Time Management
Sales Oriented
Eager to Learn
Negotiations
English (Intermediate)
Tagalog (Fluent)
LANGUAGES
EDUCATION
JACOBO ZARRAGA MEM SCHOOL
OF ARTS & TRADES
2 years Vocational Course in
Electronics Technology/Diploma
1990-1992
June 2020
HOME BASE CONNECT
Online Course for Social
Media/Virtual Assistant
WORK EXPERIENCE
BILL GOSLING OURSOURCING/TAGUIG CITY FEB 2025-AUG 2025 Service Expert Contract Builder/Back Office
BILL GOSLING OUTSOURCING/TAGUIG CITY April 2022-Jan 2025 Back Office Support
AUG 2021- MAR 2022
Collection Officer
Built and validate clients contracts using CRM tools(Service Titan, FNO, Quickbase, Microsoft Excel)
Maintained confidentiality of client data.
Achieved a 4% lowest error rate and received performance incentives. Manage accurate data entry and validation across multiple platforms/CRM.
Reported discrepancies and initiated corrective actions to ensure accuracy.
Supported smooth operations, reducing data errors by 95% thus I achieved a monthly top perfomer Back Office for 2023. I manage inbound & outbound calls for collection/payments from US clients.
Processed payments, offer recurring, extensions and scheduled payments terms and maintained account integrity, security. Achieved monthly collections target with 80% achieved goals and contribute to team effort.
Professional and Organized Back Office support & Collection Officer for over 3 years of experience in customer service and operations. Specialized in data entry, management, telemarketing and process optimization. Strong technical background with20+years in copier service and client coordination. Known for maintaining data accuracy, achieving high performance goals and ensuring client satisfaction. Experienced sales and marketing of copier products for 3 years and achieved additional sales and clients for the company’s revenue. San Pedro City, Laguna 4023 *************@*****.***.** My Portfolio PROFILE INFO
ANDRESITO PLANILLA
C U S T OMER S E R V I C E / B A C K O F F I C E S U P P O R T BILL GOSLING OUTSOURCING/TAGUIG CITY
PROFICIENT
Canva
Microsoft Excel
Five9
Defi
Service Titan
Finance and Operation
Quickbase
Microsoft Teams
Goto
Biller
Google Workspace/Yahoo
Buffer
2023 Monthly Top Performer
Back Office Support
2021 Achieved highest
collection goals 80%
2012 Star Quality Training -
Service Teams Achieved
Results
ACHIEVEMENTS
MAY 2018-AUG2021
COPY TECH ENTERPRISES/STA ROSA CITY
Sales and Service Coordinator
Photopro/All About IT/STA ROSA,CABUYAO CITY FEB 2015 -2018 Service Engineer
AUG 1996-APRIL2014
Service Engineer/Quality Control
Managed copier products sales via telemarketing, email campaigns, and in-persons negotiations.
I managed clients data base accounts nurture and convert into customer. Conducted machine installations, trainings and preventive maintenance for clients usage/awareness.
I achieved sales goals and clients which adds revenue for my previous company.
Responded to service calls and resolved copier/printer malfunctions . Performed preventive maintenance and onsite trainings to enhance clients satisfaction and proper usage of equipment. Conduct quality control checking of copy quality, proper adjustment and making sure copier machine is in good operation.
Provided copier maintenance, quality checking, and technical support for Konica Minolta products.
Performed demo’s and technical training sessions.
Recommended equipment upgrades based on performance reports. U-bix Corp/MAKATI CITY
Managed inbound calls for Telco accounts in the US clients. Processed and collecting payments from telco clients. Promptly accepts clients inquiries and offer solutions to resolve account issues.
FIRST PARTY COLLECTOR MAY2020- JUNE2020
CBE COMPANY/TAGUIG CITY
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