Experienced Administrative & Sales Support Leader

Doreen D. Cisek

Contact: 347-***-****

Email: ******@****.*************.**

Professional Summary:

Hardworking Sales/Service Admin, with 40 plus years of experience, focused on completing work quickly/completely to consistently exceed targets and goals. Reliable team member accustomed to taking on challenging tasks, very proficient is solving problems, and dedicated to the success of a company.

Various Skills:

Customer Relationship development

Coordinate Supplies

Report Exceptions

Teamwork

People skills

Attention to detail

Time Management

Problem-Solving

Verbal Communication

Proficient throughout Microsoft Office Word

Research

Networking

Professionalism

Work Experience:

1) Administrative Assistant (1996 – 2009)

Danka Office Imaging, 90 Park Ave, New York, NY 10016

Throughout my time at Danka, I supported 6 managers for the service division, payroll for the technicians, service billing, and call entries and feedback for the tech service calls. These duties were performed each day and any task/challenge which was given was taken in stride and completed. For instance, in order for service billing to go smoothly, I had to be patient, use people skills, promote self-efficacy, and be able to adapt to any changes throughout the day. I worked alongside managers, coworkers, and customers to collaborate and resolve issues. As well, I worked through many deals with vice presidents which engaged customers, service managers, and sales reps to review contracts and service-level agreements. I worked as a customer liaison to work on problems with customers, address accordingly to each group to address sales, warehouse supply, and service delivery to resolve customer issues.

2) Admin Ops Specialist (2009 – 2021)

Konica Minolta Business Solutions, 485 Lexington Avenue, New York, NY 10017

I am responsible to document time and cost for all service calls, deal with the logistics of the equipment and deliveries to the customers, deliveries for the sales department, and worked with the customer on delivery timelines, access with building, and warehouse. I needed to be focused at all times, have great coordination between professional team members, and be able to communicate clearly and efficiently. This allowed for a smooth workday in which orders go through effortlessly and the feedback is always positive. I was the regional admin for VP of service and a liaison, which required working with sales and service to go through to delivery and finally to the technician. I responded. To customer service call requests, coordinated technical dispatchers

3) Service Dispacher (2021 – Present)

TGI 120 3rd street, Brooklyn, NY 11231

I am a service dispatcher for a group of 40 technicians, send them on service calls for the borough of Brooklyn, Queens, and Long Island. I deal with customer requests and make sure orders are precise, smooth, and completed in a timely manner. If customers do not have a contract, I aid them by explaining billing procedure, pricing, and connecting them to other sales reps. In addition, I deal with contracts deportment processing the contracts with the customers and send technicians out to inspect the equipment to make sure we can supply them with the parts.

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