Front Office Leader with 17+ Years Experience

Subrina A. Thomas

**** *. ******** **** *** F, Huntsville, Al, 256-***-****, E-Mail ***********@*****.*** Abilities

16+ years of customer service

Excellent written and verbal communication skills

Productive in high volume, stress environment

OnQ and PEP certified with R&I-Grow

Employment History

1-2024 / Present Doubletree Suites Huntsville, Huntsville, Al 256-***-**** Front Office Manager

Supervises front office team members.

Reviews daily front office procedures and assures proper transmission of all necessary reporting to the Management team.

Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to company standards.

Responsible for proper administration of keys.

Responsible for knowing hotel emergency procedures.

Manages inventory

Interviews and hires front desk employees following company standards and procedures.

Conducts employee discipline with regard to front desk personnel.

Ensures proper uniform standards are in place in the department.

Accommodates guest special requests.

Reviews room inventory for the day or week for oversell

Assists GM in maintaining accounts.

Ensures team member attitudes of attentiveness in meeting guest’s needs. 3-2022 / 4-2023 Homewood Suites by Hilton, Downtown, Huntsville, Al 256-***-**** Assistant General Manager

Handle confidential information

Daily Reports and bank Deposits

Advance Purchase and AR

Post payments for long term stays

Payroll review / time sheets for temp services

Review Salt / 3rd party comments and respond

Schedules for all departments

Order supplies and food (F&B, Suit Shop)

Inventory

Hiring and training

Oversees the daily operations of the hotel in the absence of the General Manager 6-2015 / 3-2022 DoubleTree by Hilton, Decatur, Al 256-***-**** Night Audit Manager

Greet guest

Handle confidential information

Supervise/Assist other employee on tasks

Handles departmental accounting and balancing

Assist in the management of all Front Desk operations

Monitor and develop team members performance

Assist with Sales/Marketing efforts

10-2008 / 6-2015 Hampton Inn Arsenal, Huntsville, AL 256-***-**** Night Audit

Reconciling all hotel cashier transactions

Reviewing, organizing and compiling management reports

Ensuring the accuracy of guest billing

Relating issues to all levels of management

Switchboard operation and reservations

Assist/Manage kitchen and housekeeping departments when needed 2003 – 2004 Sam’s Club, Huntsville, Al 256-***-**** Cashier/ Customer Service/ Tobacco Center

Deliver customer service to high volume of checkouts

Assist customers with opening accounts and payments

Direct call from incoming members and vendors

Complete returns and exchanges as they arrive

Count merchandise to enter into inventory

Education

Virginia College, Huntsville, AL

May 2006 - Aug 2008--Accounting Assistant

Rice College, Knoxville, TN (campus closed)

March 1994 - 1996—Administrative Assistant

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