Customer Service Specialist with 6+ Years Experience

Summary

Dynamic professional with extensive experience. Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Administrative Assistant

Nestle

Mexico

Mar 2019 - Jul 2022

Experience

Management of the executive agenda and correspondence to optimize time. Logistics coordination for all events/meetings (virtual and in-person). Handled documentation, reports, and internal/external compliance. Organized project tracking meetings to ensure team alignment. Managed bilingual communication with stakeholders. Oversaw budget administration and vendor negotiation. Implemented systems for task traceability and resource allocation efficiency.

Comprehensive Family System Management

DIF

Mexico

Dec 2015 - Feb 2019

Led the department for three years, establishing the vision and objectives for comprehensive older adult care. Directed the planning and supervision of social programs (welfare, health, recreation). Managed the team and resources effectively, ensuring quality service. Established strong inter-institutional liaison with government and community entities to strengthen support networks. Ensured all departmental activities maintained strict regulatory compliance.

Bachelor of Laws

University of Guadalajara, Mexico

2014 Mexico

Education

Skills

Bilingual Communication Expert Stakeholder Engagement Expert Videoconference preparation

Expert

Yvette Cortes

Administrative Assistant

442-***-**** ************@*****.*** Palm Springs, US, United States Document preparation Expert Scheduling and calendar management

Expert

Languages

Spanish English

Certifications

Project Management (Expected in March 2026).

English as a second language, Foreign language (Expected in December 2025) Accomplishments

Professional with experience in strategic leadership and integral operational management, directing the planning and supervision of social programs focused on well-being and comprehensive user care. Expert in multifunctional administrative support, optimizing agendas, correspondence, and resources through the implementation of systems for task traceability. Proven ability in event logistics coordination, team productivity enhancement, and managing bilingual communication with key stakeholders, ensuring strict regulatory compliance.

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