Professional Legal Assistant and Insurance Specialist
Resume:
SHARONDA M. ROBINSON
PROFESSIONAL LEGAL ASSISTANT
*************@*****.***
***** ****** ********* **. ************, FL 32221
EDUCATION
BOYD H. ANDERSON
HIGH SCHOOL
LAUDERDALE LAKES, FL
(JUNE 1994)
ADDITIONAL SKILLS
Proficient with the use of Microsoft Word and Microsoft Excel.
Proficient with the use of Aderant software for document management.
LICENSURES
240 Licensed Health Insurance Agent (Anthem Blue Cross).
214 Licensed Life Insurance Agent (Primerica).
PROFESSIONAL EXPERIENCE
LEGAL ASSISTANT 04/2019 -PRESENT
Landau and Associates P.A. Sunrise, FL
• Streamlined the acquisition and distribution of medical documents to attorneys, accelerating case settlements through adept utilization of Aderant software for document management.
• Enhanced legal proceedings efficiency proactively responding to settlement inquiries and completing demand responses, ensuring expedited case resolution.
• Bolstered legal team's productivity met critical deadlines through meticulous document preparation and coordination tasks, supporting comprehensive case management and scheduling.
HEALTH INSURANCE SERVICE REPRESENTATIVE 07/2018 -03/2019
Connexion Point Sunrise, FL
Enhanced client service delivery by efficiently addressing inquiries regarding Medicare Advantage and Supplement products, thereby improving customer satisfaction and retention.
• Demonstrated meticulous data management skills by securely collecting and organizing client information, supporting the integrity and confidentiality of sensitive data.
• Leveraged expertise in health insurance policies to assist human resources in licensing agents, showcasing adaptability and proficiency in navigating complex regulatory environments.
CUSTOMER SERVICE REPRESENTATIVE 05/2016-04/2018
Sutherland Global Health Care Solutions Coral Springs, FL
Enhanced customer experience and policy retention by efficiently managing the renewal of health insurance policies, demonstrating meticulous attention to detail and commitment to client satisfaction.
• Streamlined transactional call processes, including premium payments and PCP changes, by leveraging strong organizational skills, thereby ensuring timely and accurate customer service.
• Contributed to the integrity and confidentiality of client information by meticulously verifying benefits, showcasing devotion to data integrity and high customer service standards.
CORRECTIONAL PROBATION SENIOR OFFICER JAN 2006 – JUL 2017
Woodgrove Bank
Keep your resume to one page, or at most, two pages. If you feel like you need more pages, you include unnecessary and irrelevant information. Double-check for any typos or grammatical errors, as these are a big NO for many hiring managers.
Don’t include “References Upon Request” or references in your resume. They take up valuable space and do not add much value at the beginning of the hiring process. It’s better to have them ready in a separate document.
CAREER OBJECTIVE
Accomplished, highly motivated, Legal Assistant with over 31 years of experience supporting attorneys and legal teams administratively, while demonstrating exceptional organizational skills and proficiency in legal case management software. Proven track record in enhancing legal team productivity through meticulous document management and case scheduling. Eager to apply extensive legal support expertise in a role that demands high responsibility and offers opportunities for professional growth.
HEALTH INSURANCE AGENT 06/2015- 02/2016
Convey Health Solutions Miramar, FL
Streamlined health insurance policy renewals, achieving an increase in customer retention, by efficiently managing transactional calls and premium payments.
• Enhanced marketplace enrollment processes, leading to improve customer satisfaction, by meticulously verifying benefits and responding to PCP change requests.
• Demonstrated exceptional attention to detail and commitment to data integrity, ensuring the confidentiality and accuracy of customer information.
TELEMARKETER 09/2014 – 06/2015
TLC GLOBAL NETWORK Deerfield Beach, FL
Assisted customers with selecting merchandise based on their needs.
Assisted customer with support and resolution.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner. Handle all outgoing calls by setting appointments for agents to provide long term care to senior citizens. We are required to make one to two appointments per hour during the work hours.
ADMINSTRATIVE CLERK 12/2001 – 08/2014
Lauderhill Police Department Lauderhill, FL
Streamlined case filing processes for the state attorney's office by preparing and scanning case filing jackets for felony cases, enhancing legal team efficiency through meticulous organization and coordination.
• Facilitated legal proceedings by preparing and distributing subpoenas for staff and managing comprehensive case schedules, contributing to expedited case resolutions.
• Optimized administrative operations by developing spreadsheets, managing cash register transactions, and ensuring timely distribution of faxes and mail, supporting legal team productivity by 100%.
Contact this candidate