Operations & Relationship Leader with 25+ Years Experience

MARK C. GAJDOSTIK

Forest Grove, Oregon • 503-***-**** • *************@*****.***

Summary

Dedicated professional with 25+ years of experience in client relationship management, case handling, crisis intervention, and direct leadership. Proven ability to manage high-volume, detail-oriented work with empathy and professionalism. Strong background in business practices, conflict mediation, and business ownership, with expertise in documentation, investigation, and advanced team training.

Experience

Mixed Martial Arts Business Owner

TNT Martial Arts, Hillsboro, OR 1991–1994, 2003–2025

• Built and managed a thriving martial arts academy, overseeing all operational, instructional, and financial functions.

• Implemented CRM systems to track progress, attendance, and communication, improving client retention.

• Created training programs and developed curriculum; organized and promoted community events.

• Led staff training, fostering accountability and professional growth through mentorship and leadership programs.

• Designed digital marketing campaigns and maintained a strong online presence to expand clientele.

Martial Arts Business Association Leadership Council Leadership Mentor 2024–2025

• Provided mentorship and accountability coaching for martial arts school owners.

• Facilitated weekly strategic meetings focused on business improvement and client success metrics.

• Advocated for ethical practices in business management and client relations. Crisis Intervention Volunteer

Suicide Hotline, Oregon Health Authority 2023–2024

• Delivered confidential support via phone, text, and chat for individuals in crisis.

• Conducted safety assessments, provided resource referrals, and implemented de-escalation techniques.

• Followed established legal and ethical protocols to ensure client safety and well-being. Police Officer / Training Officer

Hillsboro & North Plains Police Departments 1996–2006

• Conducted investigations, prepared reports, and testified in court cases in collaboration with district attorneys.

• Served on Crisis Intervention Unit, specializing in de-escalation of high-risk situations.

• Trained and mentored new officers, ensuring compliance with state and agency standards.

• Certified mediator skilled in negotiation, conflict resolution, and effective communication.

• Led training in use-of-force tactics, TASER deployment, RADAR/LIDAR operations & report writing.

• Decorations: Life Saving Commendation (twice), Distinguished Service Award (twice), CIT Crisis Intervention Citation, Mayor’s Award – Employee of the Year.

Education & Training

• Multnomah County Sheriff’s Academy, Criminal Justice Program Mt. Hood Community College

• State of Oregon DPSST Police Academy

• State of Oregon Mediation Training – Intermediate

• Kovar Training Group – Master Instructor Teaching Development

• Crisis Intervention Services – Suicide Hotline Training

• Wicklander-Zulawski TRIDENT Interview/Interrogation Certification

• Winterbourne Business Marketing Mastermind – Engage Content Strategies

• Mastermind Business System Affiliate Training – Tony Robbins/Dean Graziosi

• High School Diploma, Aloha High School

Core Competencies

• Case Management & Client Advocacy, & Process Improvement

• Crisis Intervention, Mediation, Conflict Resolution, & De-escalation

• Legal & Law Enforcement Experience

• Investigation & Documentation

• Training & Leadership Development

• CRM Systems & Process Improvement

• Strategic Communication & Marketing

Leadership

City Councilor, North Plains, OR (2004–2006)

Director, Parks & Recreation, North Plains

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

CRM Platforms & Case Tracking Systems, Social Media Business Marketing Tools

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