HVAC Support Specialist with Client Relations Experience
Resume:
Brandon Carthens
Cleveland, OH *****
********************@***********.***
Work Experience
HVAC Customer Support Coordinator
Johnson Controls-Brecksville, OH
September 2024 to Present
• Schedule planned and reactive maintenance for engineers
• Complete permits and documentation to support scheduled works
• Use multiple customer portals
• Act as a key contact for national customers
• Manage and adjust diaries to accommodate absences or emergencies
• Deliver excellent customer service via phone and email Lead Generator
Bernard Mechanical Inc-Hudson, OH
March 2023 to August 2025
• Setting up appointments with potential clients
• Answering questions and confirming dates with potential clients
• Using phone, email, and social media to find new business Service Tech
WillScot-Brunswick-OH
November 2020 to July 2024
• Document customer requests for HVAC Services. Daily customer support.
• Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
• Monitor HVAC systems and operations and ensure that routine preventive maintenance is performed according to established schedules.
Case Manager/Bridges Liaison
BEECH BROOK-Pepper Pike-OH
April 2015 to July 2020
• Ensure services are individualized, strengths and needs based, culturally sensitive, responsive and goal driven.
• Maintain accurate case documentation. Participate in court hearings
• Facilitate enrollment, eligibility, and referrals for housing and case management needs in timely manner.
Education
Sociology (Bachelor of Arts)
University of Akron-Akron, OH
May 2016 to August 2018
Liberal Arts & Sciences (Associate's degree)
Schoolcraft College-Livonia, MI
January 2014 to December 2014
Trade school
Skills
• OSHA
• Adobe Acrobat
• Customer relationship management
• Analysis skills
• Time management
• Work ethic
• problem solving
• Customer service
• Inventory management
• Data entry
• HVAC/R
• Communication skills
• Computer skills
• Microsoft Powerpoint
• Forklift
• Zoom
• Legal case management (2 years)
• Microsoft Project
• Case Management
• Quality management
• Client relationship development
• Construction management
• Warehouse experience
• Microsoft Office (10+ years)
• Computer literacy
• Schematics
• Customer communication
• Typing
• Microsoft Excel
• Microsoft Word
• HR sourcing
• Air conditioning
• CRM software
• Windows
• Leadership
• Telemarketing
• Information security
• Organizational skills
• Microsoft Outlook
Certifications and Licenses
NATE Certification
EPA Universal Certification
EPA Type I
EPA Refrigeration Certification
EPA Certification
HVAC Certification
EPA Type II
OSHA 10
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