Executive Director Senior lIving

Muhammed K Khan +92-342-***-**** WhatsApp

647-***-**** *********@*****.*** linkedin.com/in/kkhan1425

Operations Executive

A Multilingual executive with over 20 years of broad expertise, collaborating with cross-functional internal and external clients in hospitality and retirement environments. Analytical problem-solver, driving innovative solutions for seamless operations. Results-oriented team leader and highly disciplined team player with proven success, in improving revenue, profit and efficiency. Prudent decision-maker with exceptional interpersonal, organizational and communication skills.

Core Strengths

Operations Management

Asset Management

Quality & Risk Control

Project Management

Hospitality Management

Business Development

Leadership Development

Financial Management

Staff Coaching & Mentoring

RHRA-ORCA Compliance

Customer & Resident Satisfaction

Personal Care Management

Sales & Marketing

Team Building

Union Negotiations

Strategic Planning

Career Overview

Executive Director

Brightwater Senior Living - Bend, OR

January 2023-August 2024.

The Executive Director is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has direct supervisory responsibility for team members to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.

Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with corporate objectives. Regularly communicate performance with the regional leadership.

Actively partner with the Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls.

Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.

Develop and implement successful strategies regarding labour, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.

Ensure adherence to the Resident’s Bill of Rights.

Interview, hire, orient, train, supervise and evaluate staff.

Constantly assess resident needs in staffing levels.

Operate the community by Bright Water policies and federal, state and local regulations.

Assist in the development of operational budget and capital requirements, including forecasting and approving all expenses.

Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.

Remain active in local community activities. Establish networks and resources for resident referrals.

Perform regular reviews of and make recommendations on all aspects of building construction and preventative maintenance.

Able to work in various positions in the community and willing and able to fill in as needed.

Build a high-performing team and keep morale high.

Meet financial management requirements for the community.

Maintain a safe working and living environment.

Actively participate in “in-house” sales activities including prospective resident tours and special events.

Administrator- General Manager,

July 2021-January 2023

At Buckingham Manor, we aim to make each of our residents feel like royalty. Our reputation in the community and the satisfaction of our residents and their families is extremely important to us.

Living independently is the key to health and happiness. At Buckingham Manor, we offer our residents an extension of their homes by providing personal assistance.

Responsibilities:

1. Administer, co-ordinate and direct all activities of the facility, including the management of human, physical and financial resources in conjunction with various department heads.

2. Ensure the provision of high-quality care for residents and resident and family satisfaction in conjunction with the Director of Care.

3. Marketing, promoting and providing tours of the residence to maintain or exceed occupancy targets.

4. Work with Residents and families to complete the tenancy process and necessary paperwork, including collection of outstanding accounts.

5. Maintain confidentiality of all financial, personnel and resident data.

6. Be knowledgeable of and responsible for the facility’s fire and safety programs.

7. Manage facility in accordance with Eldercare’s vision and legislative and regulatory requirements.

8. Ensuring all policies and procedures for all departments of the facility have been developed, implemented and updated as needed to ensure high level of care for residents and an effective and satisfying operating environment for employees.

9. Provide positive leadership and motivation to the staff for the achievement of the facility’s objectives.

10. May develop long range plans for the facility in conjunction with the needs of the residents, the needs of the staff, the area in which the facility is located and health care planning agencies.

11. Negotiate and enter into contracts required for ordinary operations of business and periodic review of all contracts/services.

12. Liaise and consult with inspectors and professionals in relation to the operation of the facility.

13. Nurture positive community relationships with health care agencies, service providers, businesses and other community partners to promote the home as part of the local health care community.

14. Undertake all other responsibilities delegated by the Owner and assist with resident care and satisfaction as able and where necessary within the residence.

Staff Supervision: 1. Be knowledgeable of job responsibilities and descriptions of all staff and update as needed to suit the needs of the home.

2. Provide supervision and direction for all management staff.

3. Assess and monitor staffing needs.

4. Select, hire and, as necessary, discipline or terminate employees.

5. Conduct performance appraisals and evaluations of management staff and assist managers/supervisors in conducting performance appraisals of their team members.

6. Ensure that all staff with certifications remain current in their registration (i. e. College of Nurses of Ontario, Food Handlers, CPR, etc.).

7. Ensure that all employees are properly trained in facility policies and procedures and all necessary documentation is kept accurate and up-to-date. 8. Monitor adherence to fire and safety procedures in the facility. Ensure continued participation of all staff in fire drills, training and safety measures.

Signature Retirement Living,

Executive Director

2017 – 2020

Overseen assisted living community in Burlington that remains one of few 100% occupancy communities in the system and had 45%-50-53% net operating income (NOI) in 2018, 2019 & 2020 respectively. Maintained 99% to 100% occupancy for entire tenure.

Lifetimes Living, Inc.,

Executive Director

2015 – 2017

Managed Millwood Community in Toronto, turning around underperforming assisted living community from 85% to 100% occupancy in 5 months. Raised the community to #1 in revenue and NOI in system with highest NOI in 4 years of operations, and maintained for entire tenure.

Atria Senior Living & Holiday Retirement,

Executive Director/General Manager

2012 – 2015

Led flagship community of Burlington Gardens in Ontario, which was largest and most diversified community in the portfolio. Led entire portfolio of 350+ communities and the region in almost all aspects of performance, practices, and results, including highest revenue, lowest percentage of operating expenses and highest NOI (average 68%).

Developed annual goals, managed budget, purchased supplies and ensured fiscal responsibilities. Developed, executed, revised and reviewed business and financial plans for theatre, including operational goals, budget, human resources, assets, attendance levels, food services, sales, marketing, and community involvement.

Managed all aspects of onsite independent senior living program, including providing open ear and open heart to residents. Managed lead management database to property and effectively converted prospects to residents.

Teamed up with sales and marketing team to execute strategic sales plans, achieving community and company goals and occupancy expectations while handling bookkeeping, general accounting tasks, and operations.

Scheduled and coordinated services to residents of independent living community and prepared documentation of services provided. Marketed services directly to residents and maintained contact with resident families.

Analyzed marketing competition, market conditions, and competitive services/products in local market area; and recognized possibilities to share community story with local newspapers and media outlets.

Continues…

Khurshid Khan Page 2

Host events such as luncheons and tours for neighborhood groups; and helped to plan special events and promotions to promote community to local neighborhood.

Assisted prospective residents, their family members and/or advisors in decision-making process by inviting them into community for tour, luncheon or other community events.

Created succession plan and provided consistent performance and feedback to all levels of team, addressing performance issues in timely manner using effective performance management tools.

Worked safely and ensured all levels of team were made aware of and followed safe work practices, remaining prepared to respond in event of emergency situation as required such as coordination of resident evacuation.

Earned Holiday Touch of Excellence Award in April 2013, which is quarterly award of excellence for demonstration of key values of honesty, integrity, and Holiday Touch Management Standards. Recognized for outstanding efforts in exemplifying Holiday Touch by going above and beyond to provide excellent management services to residents and associates of Holiday Retirement Communities.

Heritage Inn & Restaurants, 2000 – 2011

General Manager/Partner

Directed all aspects of hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development.

Delegated responsibilities, organized complex projects, and established priorities consistent with hotel objectives while demonstrating outstanding leadership and strong verbal and written communication skills.

Additional Experience

Hospitality Consultant, Shilo Inns Suites Hotels

Managing Partner/General Manager, Settlers Restaurant and Lounge, Inc.

Managing Partner/General Manager, Mikes Restaurants, Inc.

Managing Partner/General Manager, Chick-en-Coop Restaurant, Inc.

Education & Training

B.A.Sc., Aerospace, Aeronautical and Astronautical Sciences, University of Peshawar

B.Sc. Aeronautics/Aviation/Aerospace Science and Technology, General, Pakistan Air Force Academy Risalpur

Diploma, Associate Engineering, Aerospace, Aeronautical and Astronautical Engineering, School of Aeronautics

Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Point Click Care, SharePoint, Sales

Management Systems Program (InTouch, YGL), Management System (PMS), Program (ARIBA), Daily Revenue System

(DRS) Program, Central Reservation System Program (Rezovation) Payroll Program (Kronos, Simply Accounting), StaffScheduleCare, Halogen IDP

Language Fluency: French, Hindi, Punjabi, Arabic, Urdu

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