Operations Team Leader and Shift Supervisor

Vanessa Cortes-Granados

McDonough, GA ***** +1-470-***-**** *******.*.********@*****.***

Diligent Desired Position with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management. As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem- solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

• Heavy Lifting

• Basic Math

• Order Picking

• Packaging

• Pricing

• English

• Microsoft Office

• Customer service

• Data entry

• Computer skills

• Office administration

• Microsoft Word

• Time management

• Microsoft Excel

• File organization

• Customer and client relations

• Computer proficiency

• Critical thinking

• Strong problem solver

• Scheduling

• Documentation and recordkeeping

• Microsoft Office Suite

• Office management

• Professional communication

• Database entry

• Scheduling and calendar management

• Dedicated team player

• Excel spreadsheets

• Appointment scheduling

• Recordkeeping

• Verbal communication

• Data organization

• Deadline oriented

• Records management

Professional Summary

Skills

• Filing

• Customer relations

• Clerical support

• Calendar management

• Professional and mature

Shift Supervisor, 03/2024 - Current

Starbucks – McDonough, GA

• Supervised daily operations, ensuring consistent service quality and adherence to company standards.

• Mentored and trained team members to enhance performance and improve customer satisfaction.

• Monitored inventory levels, coordinating stock replenishment to optimize product availability.

• Implemented process improvements that increased operational efficiency during peak hours.

• Resolved customer complaints effectively, fostering a positive store environment and loyalty.

• Conducted performance evaluations, providing feedback to promote staff development and accountability.

• Collaborated with management to develop strategies for sales growth and team engagement initiatives. Ensured compliance with health and safety regulations, maintaining a safe workplace for employees and customers.

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• Trained new employees and delegated daily tasks and responsibilities.

• Completed store opening and closing procedures and balanced tills. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

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• Responded to and resolved customer questions and concerns. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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• Helped store management meet standards of service and quality in daily operations.

• Enforced company policies and regulations with employees.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation. Provided ongoing support to employees during challenging situations, offering guidance on problem- solving techniques for improved efficiency outcomes.

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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations. Administrative Assistant, 01/2018 - 03/2020

Roman Angency LLC – Atlanta, GA

• Coordinated scheduling for meetings and appointments, ensuring optimal use of executive time. Work Experience

• Managed office supply inventory, streamlining procurement processes for efficiency.

• Developed and maintained filing systems, enhancing document retrieval speed and accuracy.

• Assisted in preparing presentations and reports, contributing to effective communication of information.

• Responded to inquiries promptly, fostering positive relationships with clients and stakeholders.

• Implemented process improvements that reduced administrative task turnaround times significantly.

• Maintained confidentiality of sensitive information while managing multiple tasks effectively. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

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Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

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Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

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Developed filing system for historical documents, preserving important company records and improving access to information.

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Cashier, 08/2013 - 12/2015

Burger King – Sugar Hill, GA

Operated cash register efficiently to process customer transactions. Assisted customers with inquiries and provided support during their shopping experience.

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• Processed customer transactions efficiently using point-of-sale systems.

• Managed cash drawer, ensuring accurate cash handling and reconciliation.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Collaborated with team members to maintain cleanliness and organization in dining area.

• Trained new staff on operational procedures and customer service standards.

• Implemented strategies to enhance customer satisfaction and streamline checkout processes.

• Monitored inventory levels and assisted in restocking supplies as needed.

• Assisted in promotional campaigns, effectively communicating offers to customers.

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. High School Diploma: 05/2014

Lanier High School - Sugar Hill, GA

• CMAA- Certified Medical Administrative Assistant Education

Certifications and Licenses

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