Seasoned Service Leader with Sales & Ops Expertise
Resume:
Donald Kramer
Kernersville, NC *****
**********@*****.***
Highly organized, motivated service professional with extensive customer service and sales experience. Proven track record of increasing sales, exceeding goals, team building and outstanding customer retention.
Work Experience
Owner/Operator of Business
Basic Decks & Fences - Kernersville, NC
June 2021 to September 2022
Started my own successful business building decks and fences. I completed all estimates, customer service calls, and supervised the overall quality of the job. I Worked closely with my customers to help them create their outdoor experience.
General Manager
Genuine Car Care Center - Kernersville, NC
January 2008 to June 2020
Responsible for all daily operations of the shop and driving sales. Hired and developed an incredible service team. In my 12+ years with Genuine Car Care the customer retention and sales exceeded all expectations. When starting with Genuine the sales averaged $225.000 annual, pre-covid we were over 1.5M annual and growing. Upheld high standards and quality service with exceptional customer satisfaction
Life and Health Insurance Agent
Western and Southern Financial - High Point, NC
February 2007 to December 2007
Responsible to build my own client base and obtain new accounts. Work with clients to find the life/health insurance products that they needed for their personal, family or business. Yard Foreman and Shipping Supervisor
J&B Used Auto Parts - Bithlo, FL
March 2003 to April 2006
Responsible for all yard operations including organizing, vehicle placement, dismantling vehicles/parts, warehousing parts, inventory control/accuracy, scheduling deliveries and shipments. I also partnered with the owner to start online part sales, this was very successful for the complany Service Manager
Tires Plus - Apopka, FL
June 1999 to February 2003
Responsible for sales goals, directing the flow of service work, ordering and returning parts/cores. Hired and developed a solid team to identify customers needs, prioritize and selling the needed service/repairs to the customers. Achieved all sales goals set for each quarter. General Manager
Tuffy Tire & Auto Service - Orlando, FL
March 1997 to June 1999
Responsible for developing the leadership team and technicians to identify vehicle service/repair needs. Prioritizing those needs and communicating/selling the service/products to the customer. Exceeded sales goals and preventative maintenance product sales.
Received Store Manger of the year award
Manager, Service Manager, Technician
Firestone Tires - Orlando, FL
February 1990 to March 1997
During my career with Firestone Tire I started as a Technician and my last position was a Store Manager. As a technician with Firestone I developed a solid customer base that would come specifically to have their vehicles serviced by me.
I was moved up to Sales where I would look up parts and service costs and call to sell the service/work to the customers, this then led to the Tire Manager position. During my time as the tire manager I won many awards for highest tire sales in the district. Due to my high sales and large customer following I continued to move up with the company to Assistant Store Manager, Service Manager and Store Manager.
Education
College in Business
Santa Fe Community College - Gainesville, FL
January 1985 to June 1987
Skills
• Inventory control
• Customer service, Communication skills, Computer literacy
• Customer service
• Sales
• Assistant manager experience
• Leadership
• Auto service management
• Mechanic experience
• Customer retention
• Automotive Repair
• Management
• Brake Repair
• Service Technician Experience
• Vehicle Maintenance
• Suspension
• Mechanical Knowledge
• Delivery Driver Experience
• Alignment
• Carpentry
• Oil Change
• Management
• Store management
• Driving
• Automotive repair
• Retail management
• Project management
• Carpentry
Certifications and Licenses
Driver's License
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