Remote Customer Coordination Specialist applicant with diverse CX
Resume:
Diane Brown
Phoenix, AZ *****
********@*****.***
Work Experience
Transportation Specialist
Amazon - Tempe, AZ
September 2023 to Present
• Customer Service
• Provide carrier/driver solutions
• Provide support to carriers/drivers with over the road disruptions.
• Create and monitor repair requests
• Use internal systems to gather data
• Research and problem solve in a high volume call center setting. Customer Service Specialist
Adapt Health LLC - Remote
June 2022 to June 2023
• Answer calls/emails and document information according to standard operating procedures.
• Answer questions about products and services based on customer’s needs.
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
• Review all required documentation to ensure accuracy.
• Complete insurance verification to determine eligibility, coverage, co-insurance, and deductibles.
• Navigate through multiple EMR systems.
• Responsible for contacting patients for updates.
• Facilitate resolution on customer complaints and problem solving.
• Remote work from home.
Customer Service Team Lead
Amazon Fulfillment Center-
Phoenix, AZ/Ontario, CA
August 2017 to October 2019
• Scan, sort, and stack packages on pallets.
• Load and unload trucks.
• Receive and prepare inventory for delivery.
• Encouraged creativity and risk-taking.
• Operate heavy machinery.
Medical Assistant
Prime Health - Inglewood, CA
July 2011 to October 2017
• Provided customer service to new and established patients.
• Managed general front office duties by answering phone calls and scheduling appointments.
• Obtained chief complaints, medical histories, and medication intake.
• Monitored and recorded vital signs for 10 - 15 patients per day.
• Ensured the cleanliness, sanitation, and maintenance of exam rooms and equipment.
• Complied with HIPAA and OSHA regulations.
Education
High School Diploma
Inglewood High School - Inglewood, CA
Medical Assistant Certificate
Casa Loma Nursing School - Hawthorne, CA
Skills
• Type 50 wpm, Proficient computer skills, Ability to learn new technologies, Customer Service, EMR.
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