Operations & Admin Executive - 16+ yrs Experience in OR/CRM

Internal Use--Confidential

SAMEER KHARATE

E-mail: **************@*****.***, *************@**********.***

(M) 822-***-****, 982-***-****

MBA with experience in General Administration, Operations Management, Process Management & Customer Relationship Management.

Objective

In quest of assignments in Administration & Operation Management with an organization of repute Professional Summary

A focused professional with 16.5 years’ service career reflecting rich experience and consistent performance in Administration & Operation services domain. Remain on the cutting-edge, driving new business, sustaining existing businesses, establishing strategic partnerships and client relationships.

Currently associated with Piramal Finance- Executive assistant, Coordinator

Proven track record of managing processes and streamlining workflow & creating teamwork environment to enhance productivity innovatively.

Alma Mater

Master of Management Studies (MMS), Devi Ahilya University, Indore, 2001

B.Sc. (Electronics), Jodhpur University, Jodhpur, 1998 Experience Chronology

Current Job: Piramal Finance from June 2019 to till date Designation: Executive assistant, Coordinator

Operational Responsibilities:

Calendar and Schedule Management: Manage and prioritize the Business Head’s complex schedule, including appointments, meetings, and events.

Communication Management: Serve as a primary point of contact, screen and respond to emails and calls, and draft correspondence on behalf of the Business Head.

Travel Coordination: Arrange all aspects of domestic and international travel, including flights, accommodations, and creating detailed itineraries.

Meeting and Event Support: Organize meetings, prepare agendas, compile briefing materials, and take minutes or track follow-up action items.

Project Assistance: Support the Business Head with special projects, research, and problem-solving, and assist in tracking project timelines.

Administrative Duties: Handle a range of administrative tasks, such as expense reporting, file management, and managing office supplies.

Liaison and Coordination: Act as a liaison between the business head and internal teams, external partners, and clients, and help facilitate interdepartmental communication.

Confidentiality and Discretion: Manage highly sensitive information with the utmost discretion and professionalism.

Internal Use--Confidential

Invoice Management:

1. Ensure timely processing of invoices as per internal process. 2. Maintaining invoice tracker and payment sheet.

3. Timely processing of monthly rental and utility bills. 4. Employee reimbursement.

5. Business vendor invoice processing

Stationary Ordering:

1. Ordering stationary as per requirement and maintaining reconciliation statement of stationary that would have details of Consumption Vs Balance.

2. Maintain the expenditure ledger for the month

Vendor Management:

1. Maintain the details of the all the vendors engaged for services. 2. To executed/re-new agreements before start of any services as per internal process.

Event Management:

1. Coordinate with external vendors for required support. 2. Coordinate and provide necessary support to business team for smooth conduct of event.

Others

1. Property search for new branch office. Negotiating with LL and finalizing property and handover premises to infra team.

2. Providing required support to HR team for completing joining and exit formalities. 3. In absence of IT person, registration of biometric for attendance management and access control. Coordinate and maintain cordial relationship with landlord and local government authorities. 4. Maintain various trackers. (For example: HK material tracker, Electricity bill tracker, stationary tracker etc.)

5. Attendance preparation of outsourced and agency staff.

Last Job: Reliance Communications Pvt Ltd, From Sep 2008 to May 2019 Designation: Sr. Executive- Administration & Operation Operational Responsibilities:

Administration: Taking care of day-to-day administration like housekeeping, discipline, welfare and ensure proper implementation of rules & regulations and maintain quality as per norms.

Handling manpower and allotting duties & responsibilities to subordinate staff.

Preparing monthly budget for Administration. Supervising implementation of administrative policies

& procedures in line with core organizational objectives for cost reduction.

Providing seminars supports, Inductions, Event Management.

Handling Guesthouse, Housekeeping and security guards successfully.

Managing inventory management of materials and handling procurement of the same in the desired time frame

Complete coordination & communication with entire Distribution Channel - for business growth in mutual interests.

Processing the bills of repair & maintenance, Housekeeping, Security, Telephone, Electricity etc

Coordinating with superiors in launching various offers and schemes to promote sales and ensuring smooth flow of operations.

Finalizing attendance of Daily for salary processing. HR Administration:

Internal Use--Confidential

Administer HR-related documentation, such as contracts of employment. Ensure the relevant HR database (like PF, gratuity etc.) is up to date, accurate and complies with legislation.

Assist in the recruitment process.

Liasoning with recruitment agencies.

Commercial Administration:

Involved in the operation of Circle level Credit control and Exposure monitoring.

Implementing of dunning process across circle.

Ensuring prompt address verification and Credit worthiness check for the subscribers within the circle.

To ensure timely actions on Subscribers whose address /documents/ Credibility is not confirmed for AV post-delivery cases. Avoid reentry of defaulted subscribers through data de duping.

Monitoring 100% quality check of CAF through review mechanism. Review of Credit Limits assigned to the Customers.

Management Information System:

Updation of database & timely tracking on status of each client problem. Analyze various data trends ensuring zero gaps for the on-ground activity management. Noteworthy Accomplishments

Essayed a stellar role in successfully completing the Revenue Enhancement project (Rajasva Vridhi Abhiyan) conducted on national level.

Achieved revenue growth of Rs 5 lakhs in one quarter and circle ranked number one nationally in Revenue Enhancement project (Rajasva Vridhi Abhiyan).

Recipient of the Best performer award in the cluster for the month of September and November in 2011.

Moved the circle ranking from bottom 3 to top 5 across India in last 2 quarter in 2008.

2nd Last Job: AirTel Enterprise Services (Bharti Airtel Ltd), From Dec 2004 to Aug 2008. Designation: Executive: Sales & MIS Coordinator

Job profile: Sales Coordination - Presales / Post Sales Functions, Business Development. Key Responsibilities Area:

Developing future sales projections and coordinating efforts to achieve outcomes

Maintaining DCR file for entire sales team.

Guided and mentored a sales team of 10-15 members

Drafting monthly, weekly or daily sales report to analyze the growth path of the sales team

Rendering assistance to the sales department for resolving technical queries of customers

Providing product demonstrations for review by Corporate Management committee

Assisting and supporting sales personnel in expanding customer base

Overseeing the sales/marketing operations of Indore Region for key accounts.

Experienced in increasing sales revenues, developing profitable & productive business relationships and building an extensive client base.

Adept at developing relationships with key decision-makers in target organizations for revenue enhancement.

Actively promoted product and convinced customers to ensure achievement of sales targets

Drafted and maintained all sales reports and dashboard for maintenance of growth record

Catered the improvement initiatives to ensure that sales are accelerated.

Document and record maintaining management.

Noteworthy Accomplishments

Awarded Best CC Executive-Indore across entire circle (MP/CG) for the month of May’06. Internal Use--Confidential

Dexterously coordinated with various departments like GIS, ISA, and Technical & Infrastructure for 302 timely installation of wire line connection in the month of Aug & Sep 2005 across the region. Computer Proficiency

Operating Systems MS-DOS, Win 98 and 2K

Languages Core Java (swing, AWT, Applets, JavaBeans) Advanced Java (servlets, JDBC), JSP, C++, Oracle, PL/SQL, MS Access, HTML Personal Dossier

Date of Birth 25th March 1978.

Marital Status Married

Languages Known Hindi, English & Marathi.

Strengths Positive attitude, Dynamic team player, High work and professional ethic Orientation, High achievement orientation. Strong analytical and problem-solving abilities with a desire to excel in Progressive environment.

Interests

Blogging

Traveling

Sports

Dancing

Date: Signature

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