Dynamic Store Manager with Leadership Expertise
Resume:
SHERRI
CHRISTY
***********@*****.***
COWETA, OK 74429
Dynamic Store Manager with a proven track record at Ross Dress For Less, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and staff training, fostering a positive work environment. Skilled in operational efficiency and performance reviews, driving team productivity and customer satisfaction. PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Problem-Solving
• Customer Relations
• Multitasking and Organization
• Store operations
• Customer Service Management
• Store Opening and Closing
• Team Leadership
• Friendly and Positive
• Team leadership and coaching
• Store Merchandising
• POS Systems
• Goals and performance
• Team motivation
• Store displays
• Sales expertise
• Employee Scheduling
• Accurate Cash Handling
• Work Planning and Prioritization
• Opening and closing procedures
Relationship building and
management
•
• Operational Efficiency
Retail Merchandise Quality
Standards
•
• Performance Reviews
• Merchandise planning
• Delegating Work
• Personnel development
University of Oklahoma
Norman, OK
Associate of Science: Business
Management
EDUCATION
Ross Dress For Less - Store Manager
Broken Arrow, OK • 11/2018 - 10/2025
JCPenney - Operations Supervisor
Tulsa, OK • 02/1989 - 12/2018
WORK HISTORY
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
•
Managed inventory control, cash control, and store opening and closing procedures.
•
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Completed point of sale opening and closing procedures. Improved customer satisfaction through staff training in customer service and product knowledge.
•
• Assisted with hiring, training and mentoring new staff members. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
•
Maximized sales by creating innovative visual merchandising displays and store layouts.
•
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
•
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
•
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
•
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
•
Managed inventory control, cash control, and store opening and closing procedures.
•
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Completed point of sale opening and closing procedures. Improved customer satisfaction through staff training in customer service and product knowledge.
•
• Assisted with hiring, training and mentoring new staff members. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
•
Maximized sales by creating innovative visual merchandising displays and store layouts.
•
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
•
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
•
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
•
Contact this candidate