Operations & Administrative Leader with Hospitality Knowledge
Resume:
Hailey Fore
Conroe, TX ************@*****.***
Professional Summary
I am a well-established Assistant General Manager with experience overseeing daily operations. I am the decisive planner and analytical problem solver with skill in managing teams to meet objectives. I have polished communication and willingness to apply team feedback to resolve challenges while raising above and beyond for what needs to be done while continuously looking to advance my skills daily.
Willing to relocate: Anywhere
Work Experience
Office Administrator Texas Fence-Houston, TX May 2024 to May 2025
In charge of payments, bookkeeping here at the office, and inventory, along with answering phone calls with questions about products and services we offer. I am proficient in DBX and Paychex as well as Invoicing, Microsoft Excel and Word. I am also a Notary.
Assistant General Manager
Fairfield Inn & Suites
May 2023 to May 2024
I am proficient in Nimble, Concur, NovaTime, ADR, and proficient in MESH. I was in charge of managing the inventory of the Hotel, along with schedules and managing the hiring process. Within the last 8 months, revenue has increased 9% since I came into the position.
During my time, we have proceeded to score a 90% in our QA for this past quarter.
Front Desk Supervisor
Fairfield Inn & Suites May 2022 to May 2023
I helped to train new employees, and make sure everyone has what they needed for the beginning and end of their shifts, along with working alongside Management to keep things running smoothly.
Night Auditor/Desk Clerk
Fairfield Inn & Suites September 2021 to May 2022
Handled paperwork and was responsible for assisting guests with their overnight requests and balance accounts from the day shift. Provided excellent customer service to guests and kept the front desk and accounting operations running smoothly.
Care Provider
Texas Home Health Caregiver August 2015 to January 2018
Achieved operational objectives by contributing recommendations to strategic plans while implementing production, productivity, and caregiver standards by resolving problems. Supervised general food safety,
and patient hygiene per medical safety standards. Enhanced organization skills by accepting new and different requests, and exploring opportunities to add productivity to a fast-paced work environment.
Deli Partner
H-E-B
July 2015 to February 2017
Handled multiple tasks and requests in a hectic environment. Worked collaboratively with customers, other partners, and staff to ensure food was served in a professional, timely manner. Deescalated discontent customers by establishing customer rapport and verified specific dietary needs were met.
Performed quality checks on food requests to make sure the orders followed company protocol and served according to the order request, and handling inventory needs where they were needed. While there, I played a vital role in bringing our Deli top scores during the inspections we had yearly.
Customer Service Partner
H-E-B
June 2014 to July 2015
Responsible for the display and quality of shelves, bins, end-caps, and storage.
Assisted customers with finding merchandise and ensuring their satisfaction with the product they purchased. Stayed up to date on new merchandise. Performed inventory management by creating and editing purchase orders. Collaborated with other Associates on issues that arose by identifying and executing possible solutions. Learned flexibility while managing unpredictable periods of business volume.
Student Assistant
Conroe Regional Medical Center April 2005 to August 2005
The Copper Butterfly, Facebook Social Media Moderator 08/15-11/20
Additional volunteer experience with various Community organizations and assisted living facilities.
Education
Conroe High School - Conroe, TX 2005 to 2008
Everest – Houston, TX
2010-2011
Skills
•Leadership
•Microsoft Excel
•Communication skills
•Phone etiquette
•English
•Verbal
•Google Docs
•Food Safety
•Budgeting
•Hospitality management
•Organizational Planning
•NovaTime
•Interpersonal Skills
•Hotel management
•Management
•Hotel experience
•Customer service
•Customer Service
•Multitasking
•Google Spreadsheets
•Hospitality
•Micros Office
•Writing skills
•Nimble
•Guest relations
•Quality assurance
•Word processing
•Team management
•Microsoft Office
•Computer skills
•Front desk
•Organizational skills
•Accounting
•ADR
•Client Relations
•Written Communication Skills.
•Concur
Certifications and Licenses
Driver's License
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