Customer Service Leader with 5+ Years Experience
Resume:
Israt Jahan
Stamford, CT *****
**************@*****.***
Professional Summary
Dedicated and personable Customer Service Specialist with 5+ years of experience in retail, hospitality, and client-focused roles. Skilled in building strong customer relationships, resolving issues efficiently, and leading teams to deliver high-quality service. Known for compassion, collaboration, and creating positive customer experiences in fast-paced environments.
Skills
• Customer Experience & Satisfaction
• Relationship Building & Communication
• Cash Handling & POS Systems
• Team Training & Leadership
• Conflict Resolution & Problem-Solving
• Collaborative & Compassionate Service
Experience
Sales Associate – Burlington Coat Factory
Stamford, CT 2019 – 2022
• Delivered outstanding customer service by engaging with customers in a professional and friendly manner.
• Assisted with product selection, merchandising, and maintaining store presentation.
• Handled cash and credit transactions accurately and efficiently.
Team Lead – Macy’s
Stamford, CT 2022 – 2024
• Supervised and trained a team of associates to ensure customer-focused service.
• Promoted a culture of customer advocacy by implementing rapid and effective problem-solving techniques.
• Maintained strong product knowledge across multiple brands and categories.
• Handled cash transactions with speed and accuracy, while upholding customer satisfaction.
Sales Associate – Zara
Greenwich, CT 2024 – 2025
• Assisted customers in a high-volume retail environment, providing personalized recommendations and support.
• Analyzed customer feedback and service performance data to improve satisfaction and service quality.
• Supported team collaboration to achieve store sales and service goals.
Education
• GED – Westhill High School, Stamford, CT
• Associate’s Degree (in progress) – Norwalk Community College, Norwalk, CT
• Certified Nursing Assistant (CNA) – Training Direct (Dorsey College Division)
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