Behavioral Health Office Operations Leader
Resume:
Kimberly R. Moore
Behavioral Health Professional
Contact
Charlotte, NC.
******.*****@*****.***
Education
Mt. Hebron High School
Ellicott City, MD
South University, Online
BA in Psychology
Summary
High-performing office manager with a passion for Mental Health. Six years of working experience in fast-paced Behavioral Health offices. Confident ability to collaborate with cross-functional teams to solve complex, high-steak problems. Committed to continuous improvement and contributing to team success.
Experience
January 2021-Present
Office Manager • Healing Minds Therapeutic Services, PLLC
● Welcomed new clients at the front desk. Manage social media, organize company’s events, and community outreach for our company. Responsible for new client Intake, allocating payments appropriately, Updating counselors' calendars and scheduled meetings. Detail oriented. I perform other clerical receptionist duties such as filing, photocopying, and faxing. As well as bookkeeping and medical billing.
February 2020-January 2021
Lead Treatment Billing Coordinator • Day and Night Family Dental
● Created treatment plans based on dental needs. Coordinated with patients to ensure insurance information was collected and verified prior to obtaining services. Followed up on outstanding balances, and maintained patient accounts. Supervised a small team to ensure shift was moving smoothly.
July 2019-March 2020
PT, Insurance Office Assistant• Ai Insurance
● Maintained customer accounts, Answered incoming calls. Performed basic office duties. Collected payments and updated client accounts.
April 2019-December 2019
Temp. Billing Manager• Brown Therapeutic Services
● Ensured invoices are timely, accurate, and complete. Acted as an intake coordinator. Oversaw insurance billing.
Key Skills
Branding
Management/Leadership
Behavioral Health
Social Media
Coaching
April 2018- April 2019
Office Manager • Global Outreach Telerehabilitation Services
● Preformed basic office duties, Credentialed all new counselors. Oversaw the intake process for new clients. Maintained schedules and meetings for all employees. Assisting and supporting management.
April 2017- January 2018
Payroll Administrator • MSC, Terminix
● Responsible for collecting new hire paperwork and conducting background checks. Assisted in creating and distributing payroll to all company locations. Managed high Volume emails responding in a timely manner. Assisted in account receivable data entry.
January 2017- April 2017
Mailroom Admin. Assistant • MSC, Terminix
● Responsible for collecting and distributing mail to departments. Collected payments daily. Kept records of incoming and outgoing phone calls to the main office. Greeted Customers. References
[ Available upon request. ]
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