Customer Support & Operations Specialist

Heather-Dawn Thomas

** ******** **.

Jacksonville, FL

M: 904-***-****

*********.******@*****.***

PROFILE

Dedicated and focused who excels at prioritizing, completing multiple tasks in a timely fashion, and following through to achieve project goals. I am seeking a role of increased responsibility and authority.

ACCOMPLISHMENTS

● Received a merit raise of 5% for strong attention to detail.

● Strong interpersonal skills

● Dedicated team player

● Understands grammar

● Exemplary customer service.

● Fielded and processed up to 80 calls per day.

● Demonstrated strong communication skills.

WORK HISTORY

Kelly Services October 2023-Current Fulfillment Specialist Jacksonville,FL

●Process 150 outbound calls per day

●Recruit substitutes and employees who work in the school system for job opportunities.

●Work from home position

Dollar Tree August 2021-June 2023 Assistant Manager Jacksonville, FL

●Responsible for implementing workflow procedures based on directions of the General Manager.

●Supervising employees during day-to-day tasks

●Providing customer support in escalated situations

●Develop Strategies for better workplace efficiency and goal achievement

●Hold meetings and provide accountability.

LOWE’S HOME IMPROVEMENT MARCH 2019- June 2020 Customer Service Representative

EAST STROUDSBURG,PA

●Providing Introductory Information to New Customers

●Ensuring That Customers are satisfied with products and services

●Following up with clients or customers to check that they’re still satisfied with any purchases

●Keeping customers well informed on deals, products or services

●Troubleshooting common issues with a product or service

●Working with a team of CSR’s and the other departments to find appropriate solutions.

SHAWNEE INN & GOLF RESORT OCTOBER 2016- JUNE 2017 RESERVATIONS AGENT

EAST STROUDSBURG, PA

● -Answered Phones

● -Create Reservations For Guests

● -Set Appointments

● -Filing And Multitasking Is A Must

● -Must Be Computer Savvy

WYNDHAM WORLDWIDE Jan 2016-July 2016 MARKETING AGENT

Shawnee, PA

● Meet and greet customers with information on hotel attractions and reservations.

● Schedule and set owners and non-owners presentations on timeshares and vacation benefits. ● Set spreadsheets for all account owners interested in buying timeshare or becoming VIP members of Wyndham Resorts.

● Answer phones; organize office and hotel reception areas. Decorate area for holidays.

EDUCATION SAINT JOHN'S UNIVERSITY Queens, New York Bachelor of Arts: Liberal Arts

● August 2019- August 2022

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