Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
SHEILA ROBERTS-MOUZON
MANNING, SC 29102
803-***-**** *.********@*****.*** WWW: BOLD PROFILE
Proven Customer Service Representative with a track record of enhancing customer satisfaction and
loyalty at Assurant. Skilled in complaint resolution and Microsoft Excel, adept at managing high-stress situations
with professionalism. Achieved increased customer loyalty through empathetic service and
efficient problem-solving, demonstrating exceptional call center experience, and active listening abilities.
Call center experience • Microsoft Excel •
Complaint resolution •
Customer satisfaction measurement •
Assurant
Customer Service Representative // Florence, SC // July 2013 to July 2020
Managed high-stress situations effectively, maintaining professionalism under pressure while
resolving disputes or conflicts.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. •
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the
company alike.
•
Responded to customer requests for products, services, and company information. •
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
•
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
•
Live Ops
Customer Service Representative // London, OH // July 2020 to December 2022
Managed high-stress situations effectively, maintaining professionalism under pressure while
resolving disputes or conflicts.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. •
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the
company alike.
•
Responded to customer requests for products, services, and company information. •
Conduent Business Services
Customer Service Representative // London, KY // December 2022 to August 2024
Managed high-stress situations effectively, maintaining professionalism under pressure while
resolving disputes or conflicts.
•
EDUCATION
CERTIFICATIONS
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. •
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the
company alike.
•
Responded to customer requests for products, services, and company information. •
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
•
Developed rapport with customers through active listening skills, leading to higher retention rates
and positive feedback from clients.
•
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of
issues.
•
High School Diploma
Vineland Senior High School // 910 S Chestnut Ave Vineland, NJ 08360 // June 1984
Certificate for going above and beyond when assisting customers
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