Customer Support & Communication Specialist

ELIZABETH BLAKE

*** **** *** **, *********, MN **906 US • 507-***-**** • *********@*****.***

Developed highly effective onboarding processes.

Successfully developed cross-training programs.

Streamlined issue management workflows.

Developed performance coaching mechanisms.

Enhanced team energy.

Customer Satisfaction Index Improvement

Product Knowledge Enhancement Trainings

Training program creation and implementation in [Product Type] Process workflow optimization

Agent productivity tracking

Employee development and training

Animal science, and Whitehorse management - Associate of Applied Science - 1991 University of Minnesota - MN, USA

Customer Service Supervisor - October, 2023 to February, 2024 Tailwind - Rochester, MN

Resolved customer issues within [Number] minutes.

Conducted weekly performance review sessions.

Exceeded customer satisfaction benchmarks by [Percentage]%. Spearheaded an initiative to cross-train employees. Merchandising Representative - March, 2023 to July, 2024 In store merchandising - Rochester, MN

Executed promotional strategies during [Promo].

Launched promotional displays for [Number] new product lines. Ensured on-time restocking.

Successfully onboarded [Number] new brands.

Supervisor - April, 2022 to February, 2023

The Towers at Kahler Grand Hotel - Rochester, MN

Implemented effective leadership strategies.

Consistent team performance in [Year].

Led initiatives to improve employee relations.

Achieved results within the first [Number] months. Developed detailed project plans for [Project].

Designed a customer complaint resolution protocol. Professional Summary

Skills

Education

Work History

Owner/Operator - December, 1990 to January, 2015

The Willows restaurant and lounge - New Richland, MN Implemented operational workflows.

Oversaw the complete remodel of a [Type] facility. Maintained a consistent customer satisfaction rate of [Percentage]%. Defined project budgets.

Developed a comprehensive business plan.

Maximized workforce efficiency.

Championed a switch to sustainable business practices. Maintained business partnerships.

Food safe

life insurance license

Certifications

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