Versatile Administrative Professional with Healthcare Experience

Larisha Johnson

Durham, NC *****

************@*****.***

+1-984-***-****

Professional Summary

Willing to relocate to: Raleigh-Durham, NC - Cary, NC - Chapel Hill, NC Authorized to work in the US for any employer

Willing to relocate to: Cary, NC - Chapel Hill, NC - Raleigh-Durham, NC Work Experience

Access Specialist

Duke University Health Systems-Durham, NC

February 2021 to Present

I work on the Covid 19 Vaccine Hotline at Duke, which means if someone is calling in to schedule, reschedule or cancel their appointments for the Covid Vaccine or their Covid Test I’m the one that would assist them. I also work with a lot of Duke’s Doctors and Nurses as well. Transporter/Driver

G.L.A.D Heart Summer Camp-Durham, NC

May 2012 to Present

I assist the campers with their daily routines, provide them with their breakfast, lunch and snack, daily planning and I also transport them on their field trip and outings.

(Only during DPS Summer Break)

Specimen Accessioned

LabCorp Laboratory Corporation of America-Raleigh-Durham, NC October 2018 to June 2020

Scanning patients urine/blood samples, keying their information in the system, pouring urine in the tube Administrative Assistant /Clerical Assistant

NuAngels Home Care-Wake Forest, NC

May 2018 to July 2019

Assisted the Administrator with daily duties (making handbooks, packets, answering the company's phone, assisted/lead orientation, xerox copying, filing, calling clients and Aides Housekeeper

Duke University Health Systems-Durham, NC

December 2013 to October 2018

Cleaning, sanitizing, sweeping, cleaning up debris, making beds, cleaning doctors offices, working in the Emergency Department(Level 3) working in Labor and Delivery (Level 3) Receptionist

Measurement Incorporated-Durham, NC

February 2002 to November 2007

Answering Switchboard (telephone) filling, faxing, xerox copying, greeting staff, visitors and employees, Microsoft, excel, PowerPoint

Education

Science (Associate's degree)

Colorado Technical University-Remote

November 2018 to Present

Basic (High school or equivalent)

Southern High School-Durham, NC

August 2001 to May 2005

Skills

• Microsoft Teams

• Document management

• Corrections facility medical clinic

• Freight

• Urgent care center

• Load & unload

• Customer training

• Internal employee customer service

• SAP CRM

• Payroll management

• Typing

• Customer support experience within education industry

• Siebel

• Individual consumer customer service

• Data Entry (10+ years)

• Accounting

• Paratransit

• Research

• Bookkeeping

• Mentoring (10+ years)

• Records management

• Medical records

• Skilled nursing facility

• Restaurant experience

• HIPAA (10+ years)

• Merchandising

• Forklift

• Accounts Receivable

• Pricing (4 years)

• Ambulatory surgery center

• Financial services

• SAP (4 years)

• IT department experience

• Sales

• Delivery Driver Experience (10+ years)

• Cash handling

• Working with people with developmental disabilities

• Customer support experience within healthcare industry

• Construction

• Administrative experience

• Childcare

• Patient interaction

• Improving customer support response time - Customer support response time improved (More than 30%)

• Microsoft Powerpoint

• Experience working with students

• Preschool experience

• Managing customer accounts

• Customer issue escalation

• Stocking

• Multi-line phone systems

• Intune

• Email customer support

• Communications (10+ years)

• Grocery store

• Payroll (3 years)

• Inpatient

• Receptionist (10+ years)

• Packaging

• Adobe Acrobat

• Moving

• Retail math

• Shuttle driving

• Athenahealth

• Intake

• School experience

• Management (10+ years)

• Human resources

• Phone triage

• Attention to detail

• Multitasking

• Transcription

• Store management

• Law enforcement

• Commercial Cleaning (10+ years)

• ServiceNow

• Time & attendance systems

• Word (10+ years)

• training (8 years)

• Experience with children

• Working with people with autism

• Order fulfillment

• Calendar management

• Filing (10+ years)

• Hand tools

• Cleaning (10+ years)

• Car wash

• Hotel experience

• Medical office experience (10+ years)

• Partner customer support

• Communication skills

• POS

• Home care experience

• Detailing

• Purchasing

• SMS customer support

• Client services

• Order entry

• Medical scheduling

• Billing issue inquiries

• Customer support - Customer support experience (6-10 years)

• Public speaking

• Meal preparation

• Financial Report Writing

• Residential cleaning

• HubSpot

• Phone communication

• Courier

• Organizational skills

• Business Basic

• Cash Register (10+ years)

• Equipment repair

• Critical thinking

• Resident's rights

• Mental health facilities

• Laboratory experience

• Staff scheduling

• Microsoft Outlook

• Product demos

• VPN

• Assembly

• Primary care

• Editing

• Patient monitoring (7 years)

• Office management

• Logistics

• Floor buffing

• Childcare (8 years)

• Food handling

• fast learner (10+ years)

• Powerpoint (10+ years)

• Customer retention

• Microsoft Office (10+ years)

• Customer Service (10+ years)

• Customer Support (8 years)

• retail sales (10+ years)

• Clinical Laboratory Experience (2 years)

• Sales support

• Grammar Experience

• Supply chain

• Transportation planning

• Order management system

• Microsoft Publisher

• Conflict management

• Account Management

• Order processing

• Presentation Skills (10+ years)

• Clinic

• English (10+ years)

• Marketing

• Microsoft Office

• Cash register

• Live chat (6 years)

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• HVAC

• Phone customer support

• Surface mount technology

• Google Workspace

• Data collection

• Small business owner customer support experience

• Citrix

• First aid

• Shipping & receiving (2 years)

• Decision making

• Classroom management

• Serving

• Technical support

• Working with people with disabilities

• GPS

• Property management

• Google Docs

• Early childhood education

• Computer literacy

• Interviewing (3 years)

• Leadership (7 years)

• Transportation management systems

• Daycare

• Assisted living

• Analysis skills

• Dispatching (10+ years)

• Windows

• Warehouse experience

• Documentation review

• Administrative Experience (10+ years)

• Administrative tasks

• Manual transmission

• Microsoft Outlook (10+ years)

• Call center agent experience

• Driving

• Assistant manager experience

• Gardening

• Microsoft Word

• Live chat

• Van driver

• Construction administrative experience

• Home & community care

• Providing product information

• Warehouse management system

• Problem management

• Home health

• Private practice

• Patient care

• Productivity software

• Mobile devices

• Microsoft Dynamics 365

• Forecasting

• In-person customer service

• Dispatching

• Eaglesoft

• Customer relationship building

• Medical coding

• Team management

• Personal Assistant Experience (10+ years)

• Social media management

• Urgent care

• 10 key calculator (10+ years)

• Medical terminology (10+ years)

• Front desk

• Teaching

• DNA isolation

• Warehouse management

• QuickBooks

• Microsoft Access

• Quality Assurance

• Accounts Payable

• Janitorial experience

• Call Center (10+ years)

• Classroom experience

• Leadership

• Active Directory

• OSHA

• Epic

• Negotiation (10+ years)

• Hospitality (10+ years)

• Supervising experience

• Quality control

• Special education

• Typing (10+ years)

• Route driving

• Event planning

• Catheter care

• Patient observation

• Filing

• Fashion retail

• Outbound calling

• Work ethic

• Time Management (10+ years)

• Microsoft Excel

• Caregiving (10+ years)

• Google Suite

• Customer support experience within hospitality industry

• Housekeeping (10+ years)

• Employee Orientation (3 years)

• Recruiting

• Phone call management

• SharePoint

• Customer support experience within non-profit industry

• Behavior management

• Phone etiquette

• Transportation management

• Basic math

• Organizational Skills (10+ years)

• Appointment scheduling

• Banking

• Customer support specialist experience

• Legal administrative experience

• EMR systems

• Word processing

• Lesson planning

• Electronic health records (EHR) management

• Curriculum development

• Guest services

• Floor care

• Healthcare management

• Shipping & receiving

• Proofreading

• Excel (10+ years)

• Mentoring

• Laundry

• Writing skills

• Employee relations

• Community engagement

• Training & development

• Continuous improvement

• Medical billing

• Databases

• Surgery

• Record keeping

• Computer operation

• Caregiving

• iOS

• Patient service

• Customer service

• Direct support

Certifications and Licenses

CPR Certification

Child Development Associate Certification

Driver's License

Epic Certification

Passenger Endorsement

Hazardous Waste Operations & Emergency Response Training CDL

Cosmetology License

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