Retail Solar Advisor & Small Business Owner Experience

Andrew Wardwell

Southington, CT ***** 860-***-****

****.************@*****.***

Professional Summary

Resilient professional offering many years of related experience and desire to strengthen processes, boost revenue and bring in new customers. Familiar with technical specifications of solar products, installation procedures and service guidelines. Charming, reliable, and responsive to changing conditions. Experience:

Retail Solar Advisor, 09/2021 - 03/31/2025

Sunrun Solar - Rocky Hill, CT

Educated customers on the benefits of solar energy and how it can save them money. Conducted presentations at community events about the advantages of using renewable energy sources like solar power.

Created marketing materials such as brochures, flyers, banners, highlighting our company's offerings. Facilitated training sessions for new Retail Solar Advisors on topics such as product knowledge or sales techniques. Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.

Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.

Conducted follow-up calls with warm leads to cement connections and pursue conversions. Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.

Talked with customers about benefits of solar power in comparison with traditional power services. Developed a program of in store events to promote Solar and generate leads and Sales Co-Owner, 10/2017 - 09/2024

Photo Docs LLC - Southington, CT

My wife and I provide Photographic documentation of underwriting of residential properties for insurance companies Ensured compliance with all underwriting and relevant laws, regulations and industry standards. Negotiated contracts with vendors and suppliers to secure the best terms possible. Established company to fill market gap, connecting customers directly with products. Owner, 10/2017 - 09/2021

A&R Delivery - Southington, CT

I provided same day & on time delivery of tires throughout Connecticut, Western Mass & Eastern NY. Regularly supervised 6 Subcontractors with more during busy seasons. Managed daily operations of business, including hiring and training staff. Implemented quality assurance processes to ensure product excellence. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Maintained relationships with existing clients by providing superior customer service. Created marketing campaigns to attract new customers. Researched potential partners in order to expand services offered. Conducted performance reviews for employees on a regular basis. Oversaw budgeting and financial management.

Led startup and creation of operational procedures and workflow planning. Co-Owner, 06/2004 - 10/2018

IAG Property Services - Southington, CT

Handled Mortgage Verification, Property condition verification, and insurance hazard and premium audits for a variety of

different companies & agencies. Monitored processes and procedures, making sure that they met all underwriting & compliance regulations. Evaluated all underwriting to ensure compliance on re convey to lender. Handled all customer relations issues in a gracious manner and in accordance with company policies. Developed reputation as an efficient service provider with elevated levels of accuracy. Proficient with software such as Loss Control 360, F.A.S.T, Inspectorade, Inspi2, as well as Excel and MSOffice. Completed securing of vacant properties and prepared properties for conveyance. Maintained until conveyed. Analyzed financial reports to identify areas of improvement in operations.

Ensured compliance with relevant laws, regulations and industry standards. Ensured that all safety protocols were followed at all times within the workplace. Reviewed employee performance evaluations regularly for accuracy and fairness. Recruited, trained, evaluated, and supervised staff members across multiple departments. Negotiated contracts with vendors and suppliers to secure the best terms possible. Production Manager, 11/1999 - 04/2005

Hint Peripherals - Meriden, CT

Maintained up-to-date knowledge and information about technology and plant management best practices. Oversaw scheduling and job backlogs to properly allocate personnel and material resources. Managed continuous improvement initiatives to drive gains in quality, flow, and output. Managed documentation of and training on production procedures and work instructions. Successfully managed production activities so all orders were shipped on time. Sourced materials to keep up with production goals and meet customer demands. Routinely improved product quality and reduced delivery costs. Created and updated department work instructions and reports on a regular basis. Developed performance metrics to track progress against established goals. Ensured that all safety policies and regulations were followed in accordance with company standards. Monitored the daily operations of the production team, providing guidance and support as needed. Managed budgets related to purchasing materials or hiring additional personnel. Trained new employees on proper use of equipment, safety procedures, and job functions. Resolved conflicts among personnel within the department when necessary. Call Center Supervisor, 03/2003 - 12/2003

Toys R Us - Cheshire, CT

Managed staff scheduling to ensure adequate coverage during peak hours. Monitored calls for quality assurance purposes.

Cabinet Maker, 02/1993 - 11/1999

Les Care Kitchens - Waterbury, CT

Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers. Built custom cabinets from raw materials based on customer specifications. Installed hinges and drawer slides on cabinetry.

Kept work area clean throughout the day while adhering to safety protocols. Applied veneers to completed cabinet components prior to assembly. Routed out grooves for door panels as well as concealed hinges. Drilled pocket holes to ensure secure joints for cabinets. Promoted and complied with company policies and OSHA safety requirements. Restaurant Manager, 01/1986 - 06/1993

American Eagle Restaurant - Southington, CT

Adhered to all health department regulations regarding food storage and preparation. Supervised and trained staff in customer service, food handling, and safety protocols. Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control. Ordered supplies from vendors as needed while staying within budget guidelines. Resolved conflicts among employees in an effective manner. Established policies for cash handling procedures to maximize security measures. Developed strategies for improved operational efficiency and customer satisfaction. Assisted with kitchen preparation during peak times as needed. Performed regular maintenance checks on equipment to ensure proper functioning. Resolved customer complaints in a professional manner to maintain positive relationships with guests. Monitored stock levels of ingredients to ensure timely delivery of fresh produce. Maintained detailed records of sales transactions and daily shift reports. Inspected dining room area regularly for cleanliness and adherence to safety standards. Analyzed financial statements to identify areas of improvement or cost savings opportunities. Ensured compliance with all food safety regulations and sanitation standards. Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees. Customer Service Representative, 01/1985 - 05/1987 The Hartford Insurance Group - Southington, CT

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Education

06/1978 St Paul Catholic High School - Bristol, CT High School Diploma

Tunxis Community College - Farmington, CT

Some College (No Degree) Business Management

Activities and Honors

My Family is my passion. I have 2 children from a previous marriage. My wife of 32 years, Rachel and I hanve three grown children. Over the past 32 years we have been foster parents to 5 wonderful children, 3 of whom we are blessed to be still close with. Their children are our grandchildren. Over the years I have been a Scout leader and softball, football, and wrestling coach. I have been active in my church and over the past 25 years. I have served as a Bishops 2nd Counselor, Elders Quorum President,, Clerk and High Priest Group Leader.

I love to attend the grandchildren's sporting and school events. My biggest joy is gatherings on holidays and birthdays with family.

Certifications

Connecticut Employee Anti-Harassment and Discrimination - 3 year Renewal Cycle Security Awareness Training - 1 Year Renewal Cycle Code of Business Conduct and Ethics

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