Receptionist, Office manager
Resume:
Brooke Clemens
McConnelsville Oh, 45756
******.*******@*****.***
OBJECTIVE
To obtain a position where I can leverage my years of experience in office coordination, multitasking, and problem-solving to support organizational goals and enhance operational efficiency while also optimizing my strong customer service abilities to support daily operations and contribute to an efficient, productive workplace. RELATED EXPERIENCE
Washington Morgan Community Action - WIC
June 2023 - present
Supervisor: Elizabeth Gordon
Manage daily office operations with efficiency and professionalism
Schedule appointments and maintain follow-up communication with WIC participants
Issue and manage WIC food benefit cards
Verify participant eligibility, insurance coverage, and program compliance
Maintain strict confidentiality in handling participant records and sensitive information
Work both independently and in group settings to support program goals
Handle multi-tasking in a fast-paced environment
Manage office correspondence for the Morgan County WIC office
Cultivate and maintain partnerships with local businesses
Lead community outreach initiatives to increase program engagement
Navigate and utilize State of Ohio websites and provider databases for program operations
Contact Tracer - August 2020-May 2021
Morgan County Health Department
4275 N. St. Rt. 376 NW, McConnelsville Ohio 43756
Supervisor: Twila Mayle
Interview confirmed COVID-19 cases.
Contact close contacts of new positive COVID-19 cases in a professional and empathetic manner.
Provide information and education to positive COVID-19 cases and close contacts on isolation and quarantine requirements in ordinance with CDC guidelines.
Record information and symptoms of individuals we are tracking daily.
Utilize OCTS (For contact tracing) and ODRS (Covid positive tracking) Little Dog Deli - 2011-2016
Provided excellent customer service.
Made daily deposits.
Managed inventory.
Submitted product orders.
Coordinated with State Liquor Control to ensure compliance with regulations and maintain good customer service.
Office Manager – 2013 - 2016
D&G Trucking
Managed staff and schedules.
Processed payroll.
Completed the hiring process for new employees.
Performed background checks.
Managed Accounts payable and accounts receivable.
Managed public relations and marketing.
Office Manager - 2004-2010
Zemar Transformer Co.
Managed staff and schedules.
Processed payroll.
Performed interviews and completed the hiring process for new employees.
Performed background checks.
Managed Accounts payable and accounts receivable.
Managed inventory and ordered supplies.
Coordinated pick up, transportation and delivery of equipment in four states. Group Sales Coordinator/ Assistant Director of Visitor Services - 1993 - 2003 The Wilds
Provided excellent customer service.
Managed seasonal staff and schedules.
Completed the hiring and orientation process for seasonal employees.
Managed the Gift Shop.
Managed public relations and marketing.
SKILLS
Able to work efficiently with multiple disciplines in a variety of capacities
Great at critical thinking/problem solving
Excellent communication skills
Exceptional Social Skills
Competent and Compassionate
Flexible, Reliable, Organized and Efficient
Competent with computer input and data utilization
Experienced with staff/time management
Able towork well independently or in a team effort EDUCATION
Morgan High School
REFERENCES
Available upon request.
Contact this candidate