Administrative Support Specialist in Healthcare
Resume:
Melanie Higginbotham
Winston Salem, NC 27106
PHONE: 862-***-****
EMAIL: ******************@*****.***
About Me
Patient-focused administrative professional with experience supporting clinical operations in hospital and medical office settings. Skilled in-patient registration, scheduling, and front-desk coordination with a strong commitment to service, accuracy, and confidentiality. Brings a steady, compassionate approach when assisting patients, families, and clinical staff, and is seeking to re-enter the healthcare field in a medical administrative support role.
SUMMARY QUALIFICATION:
Patient-Centered Service & Care Coordination
Multiline Phone System & Front Desk Operations
Medical Reception & Patient Registration
Appointment Scheduling & Calendar Management
Electronic and Paper Medical Records Management
Insurance Pre-Authorizations & Patient Intake
Administrative & Clerical Support
Strong Interpersonal and Communication Skills
PROFESSIONAL EXPERIENCE
Patient Transporter
May 2013 – October 2024
Safely transported patients to and from medical appointments, ensuring comfort, dignity, and adherence to safety protocols.
Assisted individuals with mobility needs, including the secure use of wheelchairs, walkers, and other ambulatory devices.
Conducted routine vehicle safety checks and reported maintenance concerns to ensure reliable and safe transportation services.
Demonstrated a calm, supportive, and patient-focused approach when assisting individuals with health or mobility challenges.
Wake Forest Baptist Medical Center – Winston-Salem, NC
Unit Clerk
April 2006 – October 2008
Registered patients for acute care, pediatric care, and specialty services, ensuring accuracy of demographic and insurance information.
Transcribed physician and nursing orders and maintained thorough documentation of patient care activities in departmental records.
Responded promptly to patient and staff requests via intercom, coordinating communication and support between nurses, physicians, and clinical personnel.
Maintained organization at the nursing station, contributing to efficient unit workflow and continuity of care.
Change Bridge Medical – Montville, NJ
Medical Receptionist
January 2003 – August 2004
Welcomed patients and visitors, managed a high-volume front desk, and responded to phone and in-person inquiries with professionalism and empathy.
Scheduled patient appointments and coordinated provider calendars with attention to efficiency and clinical needs.
Registered new patients and maintained accurate, confidential patient records, including personal, medical, and financial information.
Ensured reception and waiting areas remained clean, organized, and patient-friendly.
Maintained inventory of front office supplies, placing timely orders to support uninterrupted operations.
Ajilon Finance Agency – East Hanover, NJ
Medical Receptionist (Contract Assignment)
September 2004 – June 2005
Managed inbound calls, appointment scheduling, and patient check-in for various medical practices.
Created and maintained patient charts and managed insurance pre-authorization processes.
Supported clinical teams with daily administrative tasks, demonstrating adaptability across multiple office settings.
TECHNICAL SKILLS
Medical Office Systems: (Add systems if known: e.g., Epic, Cerner, Athenahealth, Meditech)
Microsoft Office Suite (Word, Excel, Outlook)
Multiline Phone & Scheduling Systems
MILITARY EXPERIENCES
1979-1985 US ARMY RESERVE
EUDCATIONAL EXPERIENCES
Forsyth Technical College Secretarial Studies (2005-2006)
MILITARY EXPERIENCES
1979-1985 US ARMY RESERVE
EUDCATIONAL EXPERIENCES
Forsyth Technical College Secretarial Studies (2005-2006)
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