Retail Leadership with Customer Service Excellence

Samantha Norton

Experienced retail professional with a track record of

successfully managing teams, resolving customer issues, maintaining work standards, and achieving sales targets. Skilled in providing training and guidance, handling cash transactions, and ensuring compliance with company policies. Strong communication and leadership abilities. *************@*****.***

94806

https://www.jobcase.com/profiles

/V8yEapg0QdNky7oDlg_bj7JK

Work Experience

Store Manager

Dollar General

January 2023 - July 2023

•Responsible for overseeing all daily operations of the store

•Manage inventory and ensure adequate stock levels

•Supervise and train store employees

•Resolve customer complaints and ensure customer satisfaction

•Develop and maintain positive relationships with vendors

•Ensure compliance with all safety and security protocols Asst. Manager

Dollar General

September 2019 - July 2023

•Assist the store manager in daily operations

•Manage inventory and control losses

•Supervise and train team members

•Collaborate with other departments to drive overall store success

•Assist in hiring and onboarding new employees

•Ensure customer satisfaction and resolve complaints Asst. Store manager

Dollar General

November 2020 - January 2023

•Responsible for assisting in the overall management of the store

•Supervise and motivate a team of store associates

•Ensure excellent customer service and satisfaction

•Maintain a clean and organized store environment

•Assist in recruiting and training new employees

•Handle customer complaints and resolve issues

•Collaborate with the store manager to achieve store goals Key Holder

Dollar General

September 2019 - November 2020

•Responsible for opening and closing store

•Supervise and coordinate activities of team members

•Ensure compliance with company policies and procedures

•Assist customers with inquiries and provide excellent customer service

•Handle cash and perform cash register duties

Shift Manager

Mcdonald's

April 2013 - January 2019

•Responsible for managing a team of employees during designated shifts

•Ensured smooth and efficient operations by monitoring and maintaining work standards

•Handled customer complaints and resolved issues in a timely manner

•Provided training and guidance to new employees

•Managed cash register and handled financial transactions

•Performed opening and closing procedures as per company guidelines

•Collaborated with other managers to achieve sales targets and meet customer satisfaction goals

•Created and maintained a positive work environment for employees Education

New York state adult education program

DIPLOMA, GED

November 2003 - Present • Queensbury, NY

Licenses and Certifications

GM certificate

McDonald's0

November 2018

Went thru the GM week training in Chicago at Hamburger university.

Contact this candidate