Resourceful Retail Supervisor with Customer Service Focus
Resume:
Danielle N Ahearn
**** ********** **. *** ***, Kirkwood, MO 63122
********@*****.***
Overview Resourceful and detail-oriented retail supervisor with 4 years of experience in customer service, inventory management, and beverage preparation. Proficient in maintaining cleanliness and organization, creating efficient workflows, and providing exceptional customer service. Possesses strong communication and organizational skills, with a background in administrative and teaching roles. Willing to relocate anywhere.
Education Bachelor's in Psychology - Walden University - Baltimore, MD Completed May 2017 Business Management - DeVry University - Chicago, IL Completed May 2014 Certifications &
Licenses
Food Handler Certification
ServSafe
Technical Skills Fluent in Microsoft Windows Operating Systems (Windows 10, 11)
Fluent in Microsoft Office (Word, Excel, PowerPoint) and other word processing programs
Able to adapt quickly to new processes, software, and systems Employment JCPenny/Shutterfly – Des Peres, MO 10/2024 - Present Photographer/Sales Associate - Utilized professional photography equipment and lighting techniques to achieve optimal image quality. Maintained a clean and organized studio space, optimizing efficiency during photo shoots. Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Maintained an organized filing system for client information including contact details and purchase. History. Managed customer orders from start to finish including processing payments. Handled guest complaints or concerns professionally and resolved them effectively to ensure guest satisfaction. Trained new front desk staff on standard operating procedures
(SOPs), ensuring consistent service quality across shifts. Retail Supervisor/Barista – Creve Coeur, and Manchester, MO 09/2022 – 09/2024 Kirkwood Children's House - Kirkwood, MO 08/2021 – 08/2022 Teaching & Administrative Assistant - Provided one-on-one support to students with special needs, helping them achieve academic goals. Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment. Collaborated with other teaching assistants to develop engaging educational activities and materials. Implemented individualized education plans (IEPs) for students with disabilities, ensuring their specific needs were met. Monitored student progress through regular assessments and provided reports to lead teacher and parents/guardians. Created a positive learning environment by fostering strong relationships with students based on trust and respect. Maintained accurate records of student attendance, grades, and behavior incidents. Demonstrated patience when working with challenging behaviors or difficult situations. Attended professional development workshops/seminars to stay updated on best practices in education. Coordinated and organized company events, including conferences, seminars, and team- building activities. Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements. Maintained office supplies inventory by anticipating needs and placing orders in a timely manner. Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents. Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions. Handled sensitive information with utmost confidentiality while maintaining data integrity at all times. References Available upon request.
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