Administrative Support Professional with 4+ Years Experience

Iyania Williams

**** *********** **, *******, ** 20602

n 301-***-**** )n ********@*****.***

Professional Summary

Detail-oriented and motivated professional with 4+ years of experience in customer service, sales, and management. Skilled in communication, problem-solving, and maintaining accurate records. Strong proficiency in Microsoft Office Suite and database management. Seeking a remote or corporate administrative position where organizational, technical, and interpersonal skills can support business operations and enhance customer satisfaction.

Core Skills

1 Customer Service & Client Relations

2 Microsoft Office Suite (Word, Excel, Outlook, Access) 3 Data Entry & Database Management

4 Time Management & Organization

5 Communication (Verbal & Written)

6 Order Processing & Inventory Control

7 Team Collaboration & Training

8 Problem Solving & Conflict Resolution

Professional Experience

Manager

Feld Entertainment – Jessup, MD 03/2023 – 03/2025 1 Supervised daily operations, ensuring efficiency in order processing, inventory accuracy, and staff performance.

2 Trained and mentored team members, improving technical skills, customer service, and compliance with company policies.

3 Implemented streamlined procedures that reduced processing times and increased overall productivity.

4 Maintained accurate data entry and reporting using Microsoft Office and company systems. 5 Promoted a safe and organized work environment by enforcing safety protocols. Sales Associate

Edge – Arundel Mills, MD 09/2022 – 12/2022

1 Delivered exceptional customer service by assisting with purchases, returns, and product inquiries. 2 Trained and mentored new hires on sales techniques, customer service, and company procedures. 3 Maintained organized sales floor and inventory records. 4 Consistently achieved sales goals and built strong client relationships. Sales Associate

Last Stop – Arundel Mills, MD 08/2019 – 07/2022

1 Assisted customers in product selection and ensured a positive shopping experience. 2 Managed transactions, returns, and exchanges with efficiency and professionalism. 3 Organized displays and stocked inventory to improve store presentation. 4 Recognized for strong interpersonal skills and ability to resolve customer concerns effectively. Education

University of Maryland – Baltimore County

Bachelor of Arts in Psychology (In Progress) Baltimore, MD Additional Information

1 Experience in event promotion and brand representation 2 Background in modeling and promotional marketing

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